Hotel Operations

764 posts

Day-to-day hotel operations and management: best practices, tools and insights for running hospitality businesses.

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10 Essential Leadership Books Offering Insights on Empathy, Purpose, and Communication for Aspiring and Current Leaders

📖 10 books on leadership offer insights for emerging and current leaders. These books provide guidance on cultivating empathy, purpose, and communication skills. Published on Today's Hotelier, they emphasize that leadership is developed through evolving ideas and habits. The article suggests reading as a tool for personal and professional growth in leadership roles.
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Strategies for Elevating Hospitality Events: Focus on Ambiance, Menu, Entertainment, Personalization, and Organization

🎉 Elevate your events with dynamic lighting, themed decor, and personalized touches to create unforgettable experiences. Use local, seasonal ingredients for a standout menu and engage guests with live music or interactive activities. Personalization, such as customized gifts, enhances guest connections. Effective event planning, with timelines and feedback mechanisms, ensures smooth flow. Attention to detail and strategic planning transforms ordinary gatherings into extraordinary occasions. Explore more event enhancement tips on our [homepage](https://hotellabs.com/).
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Expert Tips for Elevating Hospitality Events: Ambiance, Menu, Entertainment, and Personalization Boost Guest Experience

🎉 Elevate your events with dynamic lighting, seasonal menus, and engaging entertainment. Use warm lighting for comfort and cool lighting for focus. Choose themes that tell a story, incorporate local ingredients, and support local businesses. Offer interactive activities like virtual reality for excitement, and personalize with custom touches and thank-you notes. Ensure smooth flow with a detailed event plan and real-time feedback. Transform any gathering into an extraordinary experience with attention to detail and creativity.
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UK Independent Hotels Adapt Pricing, Staffing, and Investment Strategies Amid Rising Operational Costs, Says BWH Hotels GB

🏨 Independent hotels in Great Britain are adapting operations amid rising costs. Wages and rates are key pressure points, with a typical 60-bedroom hotel facing £30,000-£40,000 in additional annual costs due to the minimum wage increase. Operators within BWH Hotels GB are focusing on long-term resilience, emphasizing flexible staffing, innovative pricing, and sustainable investments. Refurbishments are postponed to prioritize cash flow. Strategies include direct bookings and better revenue management, aiming to maintain quality while improving efficiency.
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Aimbridge Hospitality Leads US Hotel Management with 1,100 Properties Amid Rising Operational Demands in 2026.

🛌 In 2026, hotel owners are increasingly relying on management companies due to pressures like labor costs and rising guest expectations, as highlighted in AHLA’s report. Aimbridge Hospitality, the biggest player, manages around 1,100 hotels worldwide. Typical management fees are 3-5% of gross operating income. AI technology is reshaping operations, with major companies investing in AI for revenue management and labor scheduling, leading to improved profit margins. Hotel management agreements generally span 3-5 years.
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Stonebridge to Manage 179-Room Anthem Hotel in Los Angeles' Stadium District, Expanding Tapestry by Hilton Collection

🏨 Denver-based Stonebridge will manage The Anthem Los Angeles Stadium District, a 179-room Tapestry by Hilton hotel located in Inglewood, California. Situated along Century Boulevard, it's near the Intuit Dome, SoFi Stadium, Kia Forum, and YouTube Theater. The hotel features an outdoor pool, fitness center, event space, restaurant, and rooftop bar. Stonebridge aims to optimize performance using its integrated operating platform, enhancing revenue management and building long-term asset value.
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Independent Hotel GMs Face Systemic Challenges: Balancing Tradition with Professionalization Requires Patience and Understanding

🏨 Managing independent hotels presents unique challenges. GMs often face a system collision between professional standards and long-standing hotel traditions, some lasting 30-50 years. Owners value risk aversion, identity, and personal relationships, while GMs focus on modernization and market demands. Success requires emotional intelligence, patience, and mutual respect for systemic change. Rushing causes tension and turnover, but understanding and adapting to the existing culture leads to sustainable management and legacy-building.
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Reliance on Single Revenue Manager's Excel Forecasts Poses Significant Succession Risk and Operational Challenges for Hotels

📈 Eleven years: A Revenue Manager relies on a complex Excel workbook with 14 tabs, hidden columns, named ranges, and 3 macros. When they're absent in August for three weeks, forecasts freeze or rely on guesses. Succession risks arise with budgets revised in Q1 and onboarding costs as new hires spend six months unraveling previous logic. Decision latency, knowledge transfer time, and cross-team trust are critical metrics. A shared system ensures continuity and strategy visibility for all teams.
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  • 4 min

Hotel Industry Faces Leadership Crisis, Not Labor Shortage, Says LBA Hospitality's Darryl Gibson

🏨 The hotel industry faces a leadership crisis, not a talent shortage. Young people avoid hospitality due to its unstable reputation. High school grads can quickly advance to managerial roles, but inconsistent standards drive employees away. Pandemic setbacks hurt the industry's image, highlighting the need for genuine leadership over slogans. Strong leadership reduces turnover, lowers costs, and improves guest experiences. The solution lies in real training, clear standards, and engaged management to create a sustainable workforce.
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Only 17% of Hotel F&B Revenue Comes from In-House Guests, Highlighting Need for Local Focus

🍴 Across 12 European hotels, only 17% of F&B revenue comes from in-house guests, meaning 83% of potential revenue slips away to local competitors. A study by the American Hotel & Lodging Association reveals that 65% of hotel guests choose accommodations based on local dining options, not in-house offerings. To capture this market, hotels should design F&B options appealing to the neighborhood, ensuring locals choose and recommend them. The key challenge lies in committing confidently to meaningful concepts.
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