Hotel Operations

763 posts

Day-to-day hotel operations and management: best practices, tools and insights for running hospitality businesses.

View Post
  • 1 min

Hospitality Brands Need to Engage Frontline Staff in Storytelling for Authentic Guest Experience Beyond Marketing Narratives

🏨 Luxury hospitality brands emphasize storytelling around culture and community. Yet, despite adding design and experiences, employees often remain undervalued as mere operational costs. A meaningful guest experience requires staff to deeply understand the hotel's narrative and standards. While a captivating story may attract guests, their return depends on genuine interactions with informed and empowered staff, highlighting the disconnect between brand language and actual guest experiences.
View Post
Share

Pyramid Global Hospitality Adds Historic 238-Room Mission Inn Hotel & Spa in Riverside to Benchmark Collection

🏨 Pyramid Global Hospitality recently took over management of The Mission Inn Hotel & Spa in Riverside, California, in June 2026, following its acquisition by the San Manuel Investment Authority. This historic hotel, originally opened in 1876, features 238 rooms, 20,000 square feet of event space, and eight dining venues. It is known for its Mission Revival architecture and annual Festival of Lights. Pyramid's management marks its first partnership with the Yuhaaviatam of San Manuel Nation.
View Post
Share
View Post
  • 1 min

Clermont Hotel Group Partners with RADA Business to Train 1,700 Staff in Performance Skills Using Acting Techniques

🎭 Clermont Hotel Group has partnered with RADA Business to provide performance training to 1,700 staff members. The Summer Skills Fest, employing acting techniques like RADA’s ‘body, breath and voice’ framework, includes three presentation skills workshops. Over 50 front-of-house staff at Gordon Ramsay's Hell’s Kitchen in the Cumberland hotel (opened in April) have already benefited. This initiative aims to transform hospitality into an experiential service, enhancing customer interactions.
View Post
Share

Cloudbeds Highlights the Role of Booking Engines in Elevating Hotel Websites from Mere Reservation Tools to Revenue Generators

💻 Hotel booking engines are essential tools for transforming websites into primary booking sources. By utilizing direct reservations, hotels can reduce dependency on Online Travel Agencies (OTAs), enhancing revenue and guest experience. A robust booking engine simplifies the reservation process, integrates with property management systems, and offers real-time availability and pricing. This strategic shift helps hotels maintain control over bookings, improve margins, and establish a stronger brand identity.
View Post
Share
View Post
  • 1 min

Dreamscape Hospitality Assumes Management of Delta Hotels by Marriott Ontario Airport in California, Expanding Its Portfolio

🏨 Dreamscape Hospitality has taken over management of the Delta Hotels by Marriott Ontario Airport in Ontario, California. With proximity to Ontario International Airport and the Ontario Convention Center, the hotel features guestrooms, meeting spaces, a restaurant, an outdoor pool, and a fitness center. Adam Patenaude, President of Dreamscape, emphasizes enhancing performance and guest experience. The takeover signifies Dreamscape's commitment to maintaining the Delta Hotels by Marriott brand standards.
View Post
Share
View Post
  • 3 min

AAPI Chefs Discuss Evolving Cuisine's Impact on Hospitality at New York’s 53 During Heritage Month Event

🍝 AAPI Heritage Month in May saw a discussion at 53, New York, featuring chefs like Mark Yu and Vijay Kumar, exploring how AAPI voices are reshaping hospitality. The talk highlighted cultural confidence, evolving cuisines, and authenticity challenges. Yu noted the embrace of Korean food in NYC, while Camara and Kumar discussed authenticity risks. The panel offered advice for future chefs: perseverance, big-picture focus, relationship-building, ethics, and mentorship are key to thriving in the culinary world.
View Post
Share

Integrated Hotel Booking Engines Boost Direct Reservations and Reduce Distribution Costs for Managers and Revenue Leaders

🏨 Hotel managers and teams aiming to boost direct reservations should consider investing in a modern booking engine. This tool, integrated into your website, allows guests to check availability, choose rooms, and make secure bookings, significantly reducing distribution costs. Implementing this system can lead to increased revenue and enhanced operational efficiency.
View Post
Share

Horst Schulze, Founder of Ritz-Carlton and Capella Hotels, Emphasizes Simplicity and Culture in Hospitality Industry

🏨 Horst Schulze, the founder of The Ritz-Carlton Hotel Company and Capella Hotels and Resorts, emphasizes a hospitality philosophy: "Ladies and Gentlemen serving Ladies and Gentlemen." This reflects dignity in service. Schulze identifies three simple guest needs: functionality, cleanliness, and care, highlighting that service, an impactful decision, is cost-free. Culture remains vital, demonstrated by Schulze's large-scale success. This message resonates with organizations like This Assembly and YPO, advocating for genuine service.
View Post
Share