Hotel Operations

742 posts

Day-to-day hotel operations and management: best practices, tools and insights for running hospitality businesses.

View Post
  • 3 min

Hotel Insurance Costs Rise as Owners Face Emerging Risks and Underinsurance, Requiring Strategic Asset Protection

📈 Hotel insurance premiums have significantly increased, affecting property, liability, umbrella, workers' compensation, and cyber lines. Owners must audit their coverage, focusing on replacement cost valuations and business interruption limits due to rising construction costs and extended supply chains. Standalone policies for cyber liability and communicable diseases are crucial. Periodic stress-testing of coverage gaps and proactive cost management can influence terms and pricing. Tailored coverage based on property type and annual reviews are essential strategies for asset protection.
View Post
Share

Mark Lewis, CEO of Hospitality Action, to Speak on Workforce Welfare at Hotel Owner Conference 2026 in London

📅 Mark Lewis, CEO of Hospitality Action, will speak at the Hotel Owner Conference on November 3, 2026, at Prince Philip House, London. With over two decades in the charity, Lewis has led since 2017 and was a trustee for 12 years. He also worked 14 years at The Caterer magazine. The conference will address workforce welfare and industry resilience. Registration is available on the official website.
View Post
Share

Hyatt Executive Highlights 24/7 Guest Engagement and Human-Centric Care as Key Industry Differentiators

🏨 Marc Jacheet, who joined Hyatt a year ago, highlights the hospitality industry's 24/7 dynamics, the daily creation of experiences by employees, and the complex ecosystem of stakeholders. "Care" at Hyatt involves empathy and action to meet guests' needs personally. A Harvard Business Review study, started in 1927, explores factors correlating with happiness across four generations. The industry thrives on human connections and emotional engagement rather than static products.
View Post
Share
View Post
  • 1 min

Hotelogix Recommends OTA Management Strategies to Minimize Commission Loss and Increase Direct Bookings for Hotels

📈 Prabhash Bhatnagar, founder of Hotelogix, outlines an OTA management strategy for hotels. On May 18, 2026, he emphasizes reducing commission losses, addressing rate gaps, and protecting guest ownership. The strategy aims to increase direct bookings without guesswork. Hotelogix suggests leveraging technology and strategic partnerships to optimize revenue. The article offers solutions tailored to the hospitality industry, providing actionable insights for hoteliers seeking to improve their operational efficiency and financial outcomes.
View Post
Share

Proper Arrival Planning Crucial for Enhancing Guest Experience at Rome Hotels, Focus on Flight and Transfer

🏨 Arriving in Rome requires thoughtful planning, as first impressions impact hotel stays. Rome's airport is distant from the city center, and traffic can be slow. Arrival planning, including flight comfort and timing, influences the first 24 hours. Hotels can ease arrivals with practical information on transportation and logistics. Different traveler types—business or leisure—require tailored support. A strategic first day, focusing on nearby exploration and not cramming itineraries, enhances the overall Rome experience.
View Post
Share

The House Collective Emphasizes Personalized Luxury with "Houses Not Hotels" Concept in Chengdu, Hong Kong, Shanghai

🏠 "Houses Not Hotels" is The House Collective's unique approach to luxury hospitality in Chengdu, Hong Kong, and Shanghai. The brand prioritizes personalized service, cultural immersion, and emotional connections. Kristina Snaith-Lense, Olivier Dumonceaux, and Christian Kronast manage properties in these cities, incorporating local heritage. Notable features include The Middle House’s 6-meter chandelier and Mi Xun Teahouse’s Michelin Green Star. Global travel resumption boosts guest engagement through tailored local experiences, enhancing the sense of place.
View Post
Share
View Post
  • 0 min

10 Essential Leadership Books Offering Insights on Empathy, Purpose, and Communication for Aspiring and Current Leaders

📖 10 books on leadership offer insights for emerging and current leaders. These books provide guidance on cultivating empathy, purpose, and communication skills. Published on Today's Hotelier, they emphasize that leadership is developed through evolving ideas and habits. The article suggests reading as a tool for personal and professional growth in leadership roles.
View Post
Share

Strategies for Elevating Hospitality Events: Focus on Ambiance, Menu, Entertainment, Personalization, and Organization

🎉 Elevate your events with dynamic lighting, themed decor, and personalized touches to create unforgettable experiences. Use local, seasonal ingredients for a standout menu and engage guests with live music or interactive activities. Personalization, such as customized gifts, enhances guest connections. Effective event planning, with timelines and feedback mechanisms, ensures smooth flow. Attention to detail and strategic planning transforms ordinary gatherings into extraordinary occasions. Explore more event enhancement tips on our [homepage](https://hotellabs.com/).
View Post
Share

Expert Tips for Elevating Hospitality Events: Ambiance, Menu, Entertainment, and Personalization Boost Guest Experience

🎉 Elevate your events with dynamic lighting, seasonal menus, and engaging entertainment. Use warm lighting for comfort and cool lighting for focus. Choose themes that tell a story, incorporate local ingredients, and support local businesses. Offer interactive activities like virtual reality for excitement, and personalize with custom touches and thank-you notes. Ensure smooth flow with a detailed event plan and real-time feedback. Transform any gathering into an extraordinary experience with attention to detail and creativity.
View Post
Share

UK Independent Hotels Adapt Pricing, Staffing, and Investment Strategies Amid Rising Operational Costs, Says BWH Hotels GB

🏨 Independent hotels in Great Britain are adapting operations amid rising costs. Wages and rates are key pressure points, with a typical 60-bedroom hotel facing £30,000-£40,000 in additional annual costs due to the minimum wage increase. Operators within BWH Hotels GB are focusing on long-term resilience, emphasizing flexible staffing, innovative pricing, and sustainable investments. Refurbishments are postponed to prioritize cash flow. Strategies include direct bookings and better revenue management, aiming to maintain quality while improving efficiency.
View Post
Share