Hotel Operations - 10 Minutes News for Hoteliers - Page 14

2 min

Fray & Merenda Consulting Group Launches University-Backed Executive Training for Hotels and Restaurants in Partnership with St. John’s University

🏠 Fray & Merenda Consulting Group launched in New York, offering executive training for hotels and restaurants. Founded by Dr. Ingrid Fray and Professor April Merenda of St. John’s University, this firm provides university-backed certification through the Tobin Center. Programs focus on guest experience, leadership, and team retention, available on-site, hybrid, or as short-term intensives. They serve nationwide, leveraging over 55 years of combined industry experience.

2 min

Horwood House Launches Training Program with Local Institutions to Support Young Women in Hospitality Industry

🏨 Horwood House hotel, located in Little Horwood, launched a training program with Buckinghamshire New University and Milton Keynes College Group for young women entering the hospitality industry. Over 20 women attended the first session, which focused on career pathways and leadership. The initiative aims to strengthen local education partnerships and support the talent pipeline. The next session is on June 22. Tracy Montgomery emphasizes the program's role in offering long-term career opportunities in hospitality.

3 min

Olympia Hospitality Stresses Flexibility as Key to Success Amid Weather-Related Travel Disruptions This Summer

🌦 The summer travel season is crucial for Olympia Hospitality in New England, with major events like the FIFA World Cup and America250 set to boost travel. However, unpredictable weather can disrupt plans, impacting hotel performance significantly. John Schultzel of Olympia Hospitality stresses the need for adaptable strategies, including flexible marketing and alternative indoor activities like movie nights and indoor pools. In this dynamic environment, success hinges on responsiveness and maintaining a focus on guest experience.

Nearly 30% of New Hospitality Hires Leave Within 90 Days Due to Poor Onboarding Practices

📈 30% of new hospitality hires leave within 90 days, with most turnover occurring in the first 45 days due to poor onboarding. Organizations with structured onboarding systems see improved retention. Effective onboarding includes clear communication, defined training modules, and regular feedback. It starts before the employee arrives and emphasizes culture through daily behavior. Successful onboarding results in faster employee productivity, consistent guest service, and reduced early turnover. Matthew Mascali emphasizes its importance for lasting team success.

0 min

Strong Workplace Culture Enhances Hotel Guest Experience and Protects Reputation and Revenue

4 June 2026

📋 A mid-scale hotel experienced guest dissatisfaction due to rushed front desk interactions, overwhelmed breakfast staff, and delayed responses to requests during a three-night stay. Despite clean rooms and fair rates, these service issues highlighted the importance of strong workplace culture in maintaining hotel reputation and revenue. Proper staff training and support can improve guest experiences and ensure a positive impact on a hotel’s performance.

1 min

Remington Hospitality Expands into Caribbean by Managing Aruna Resort & Villas in Ambergris Caye, Belize

🏖 Remington Hospitality, with a focus on the Caribbean and Latin America, has taken over management of Aruna Resort & Villas in Ambergris Caye, Belize, expanding its presence in the region. Located 1.3 miles west of San Pedro, the resort features canal-front and beachfront villas. Akasha Restaurant offers globally inspired dishes with local ingredients. Keith Oltchick highlights plans to enhance operational efficiencies and maximize the property’s growth potential.

1 min

A Small Gesture at Dubai's Iconic Hotel Leaves Lasting Impression on Guest

3 June 2026

📖 Family holiday in Dubai. Iconic hotel with world records: thousands of rooms, multiple pools, dozens of restaurants, waterslides, aquariums, underwater suites. Memorable moment: lens cloth left beside sunglasses with a card saying "With Our Compliments." Small gesture made a big impact. Thoughtful attention, not grand gestures, creates lasting impressions. People remember these moments, which encourage them to return. The lens cloth's low cost contrasted with its significant value in guest experience.

3 min

The Five Subconscious Signals in Hotel Experiences

One of the advantages of working closely with hotel operators is occasionally getting a glimpse into how they think. Not the polished version that appears in presentations or on websites.…

1 min

Hospitality Brands Need to Engage Frontline Staff in Storytelling for Authentic Guest Experience Beyond Marketing Narratives

2 June 2026

🏨 Luxury hospitality brands emphasize storytelling around culture and community. Yet, despite adding design and experiences, employees often remain undervalued as mere operational costs. A meaningful guest experience requires staff to deeply understand the hotel's narrative and standards. While a captivating story may attract guests, their return depends on genuine interactions with informed and empowered staff, highlighting the disconnect between brand language and actual guest experiences.

Pyramid Global Hospitality Adds Historic 238-Room Mission Inn Hotel & Spa in Riverside to Benchmark Collection

🏨 Pyramid Global Hospitality recently took over management of The Mission Inn Hotel & Spa in Riverside, California, in June 2026, following its acquisition by the San Manuel Investment Authority. This historic hotel, originally opened in 1876, features 238 rooms, 20,000 square feet of event space, and eight dining venues. It is known for its Mission Revival architecture and annual Festival of Lights. Pyramid's management marks its first partnership with the Yuhaaviatam of San Manuel Nation.

Input your search keywords and press Enter.