Hotel Operations

A customer takes the time to buy a product, which could include research, visits to a store, calls to a salesperson, and many other tasks that go into a pre-purchase routine. So once they buy it, the work should be over. But sometimes it’s not. Something goes wrong, or the customer may have a question. Regardless of what it is, they are about to spend more time related to their purchase that isn’t just the actual use of the product.

In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, explains why strong operations are defining hospitality performance today. Drawing on experience shaped by quality management at Capella,…

What are hotel goals? Hotel goals are strategic planning decisions that guide your property toward growth and operational excellence. They provide a vision for stakeholders, helping hotels proactively boost revenue,…

Even the most impressive property is nothing without the people who bring it to life. In hospitality, the best memories stem from human connection rather than physical spaces. Caring for…

Even the most impressive property is nothing without the people who bring it to life. In hospitality, the best memories stem from human connection rather than physical spaces. Caring for…

Despite global economic pressures, both business and leisure travel continue to grow, with global tourism rising five percent in the first six months of 2025. Amidst that growth, the sector is becoming increasingly competitive as more destinations seek to boost their economies and create jobs through tourism.

Forbes Travel Guide ("FTG"), the global authority on luxury hospitality, today announced the 2025 Hotel Icons List, recognizing 23 legendary Five-Star hotels.

If I were starting a hotel distribution strategy from scratch… This is the exact 5-step playbook I would follow: Step 1: Apply the 80/20 rule. Identify and deploy the 20%…

Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, returns to explore the early experiences that shaped his approach to leadership today. In this episode, he reflects on his formative…

The Questions Your Manual Can’t Answer The key to becoming data-driven isn’t building a massive dashboard; it’s learning to reframe your questions. Your experience gives you the broad “gut-feel” questions.…