Hotel Operations

By Dr. Carmen Vlasceanu In an era where travelers seek more than a luxurious plush suite or a fine-dining experience, the key differentiator is human connection. Luxury hospitality goes beyond…

This article was written by Lodging Magazine. Click here to read the original article With the varied guest preferences hoteliers must try to accommodate, enhancing the breadth of offerings is…

Little wonder, then, that Philippe would rarely feel satisfied just standing still and would have his sights set firmly on success in whichever field he was working. “My first impression…

Inspired by Jeff Bezos’ wisdom to focus on the constants in a changing world, and echoing the core tenets of the “jobs-to-be-done” theory, it’s clear that while the hotel industry…

“People have always liked flexibility; it’s a market law that whenever you impose a restriction, you reduce your target market. The fact that the non-refundable rate is very popular in…

Responding to guest feedback quickly and professionally isn’t just a nice-to-have; it’s essential for maintaining your reputation and building guest loyalty, not only with the guest who took the time to…

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