Hotel Operations

Let’s talk about the one metric nobody puts on their dashboard, yet it drives everything and frankly make you go coocoocaca in the head and give you a burn out or gives you a life that you do not need to take holidays from.

These days, every hotel with “multi-purpose” spaces (a horrible word, let’s be honest) and mixed revenue streams calls itself a hybrid concept. But if that’s all it takes, we’re missing the point.

An event planner from a local company—let’s call it Golden Group—reaches out to your hotel’s sales team in urgent need of a room block and conference space for a quarterly strategy meeting, just a few days away.

A question that guides our approach when the two of us are working with hotel owners and executives to achieve their financial goals is: What’s your property’s reason to visit? Traditionally, this has been a feeling or a desired emotional outcome, while more recently centralized and structured data from across the guest journey can allow a hotel or brand to quantity this reason to visit in order to use data to guide operational improvements or capex. The acronym for this that we are promulgating is R2V.

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise…

The skills that each manager and leader need to be successful in hospitality are a combination of operations management, traditional business functions, and specialty topics. The connection between industry experience and sustainable education practices has become increasingly important. Is there a way to best prepare managers for the diversity of tasks and traits needed to succeed in hospitality? A new and enhanced educational path can reflect enhanced occupational identification .

In hospitality, the tech can be perfect, the workflows seamless, and the reports dialed in — and yet, things still stall. Why? Because the people meant to power the system were never really trained to use it.

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels,…

How can you optimize a hotel, if you can’t optimize your own career??? Let me ask you a serious question: If YOU were a room type—how would you price yourself? Dynamic? Under market? Upsell potential? Or… stuck on a static rate from 2017?

This article was written by Hospitality Daily Podcast. Click here to read the original article Sarah: For those that know me, I really kind of like to lead from the…