Hotel Operations

The American Hotel & Lodging Association (AHLA) announced its 2025 General Managers of the Year Awards during The Hospitality Show in Denver, Colorado. The awards recognized general managers going above and beyond for their guests and employees.

What is cross-training in the hospitality industry? Cross-training is the practice of training hotel staff to perform tasks and responsibilities outside their primary job roles. It improves flexibility, enhances service…

When Dana Kelly, Owner of Penrose Hospitality Solutions, found herself wanting to pivot her career from working in behavioral health to a role in the hospitality industry, she didn’t know where to start. Setting out in an industry in which she had few connections or business acumen, Dana sought out tools to help ease the transition, leading her to NEWH, Inc.’s Martha’s Mentors program. It’s here that she was paired with Jeanne Varney, Senior Lecturer at the Peter and Stephanie Nolan School of Hotel Administration at Cornell University and Past International President of NEWH, Inc.

You’ve done the hard work. Your hotel is established, respected, and sitting at 100% RGI. You’re getting your fair share of the market. But now, you’re facing a new, more…

Coach became cool again. Modern Retail reports over half of Coach’s new North American customers are Millennials and Gen Z. Why? Craft, nostalgia, and values beat hype and logos. A…

This article was written by Lodging Magazine. Click here to read the original article DENVER, Colorado—Quore announced the launch of Quore University, a new learning management system. The training platform,…

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, St Giles Hotel Group CEO Abigail Tan shares how her approach to…

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and…

I’ve lost count of the “top trends for 2026” lists in my feed.🚩 So instead, here’s my take: anti-trends — the things I believe still make the difference in hotel…

Executive summary: Coffee and tea service, specifically herbal tea, as an in-room wellness amenity represents an area where there’s a strong opportunity for hotels to improve their presentation. This guestroom…