Hotel Operations

Numa has one of the cleanest digital guest journeys I’ve seen. Quick notes on what hotels can learn 👇 ✅ Booking → Online check-in, instantly Guests are already in admin…

Corporate travel remains a key opportunity across Asia Pacific. Booking behaviours vary: some business travellers book independently (direct or OTA/Bedbanks ), while many companies require Travel Management Companies (TMCs) to…

Independent luxury hotels are typically small: The median room count of the hotels in the Relais & Châteaux portfolio for North America was around 40 when I served as president…

Spafinder isn’t just a directory—it’s a discovery engine for wellness travelers. With over 700,000 engaged users and unique distribution through Capital One and other partners, it’s a powerful tool in your spa marketing mix. But like any channel, you get out what you put in.

This article was written by Hospitality Daily Podcast. Click here to read the original article Josiah Mackenzie: Today on the show, our guest experience correspondent Danica Smith is hosting Eugene…

Black Friday is coming, a global sales event that every traveler notices. For many regions, it coincides with the low season, creating both a challenge and an opportunity.

The Modern Toolkit: 3 Essential Metrics You Must Track To truly understand the guest experience, you need to look beyond a single number. A smart strategy uses a combination of…

The American Hotel & Lodging Association (AHLA) announced its 2025 General Managers of the Year Awards during The Hospitality Show in Denver, Colorado. The awards recognized general managers going above and beyond for their guests and employees.

What is cross-training in the hospitality industry? Cross-training is the practice of training hotel staff to perform tasks and responsibilities outside their primary job roles. It improves flexibility, enhances service…

When Dana Kelly, Owner of Penrose Hospitality Solutions, found herself wanting to pivot her career from working in behavioral health to a role in the hospitality industry, she didn’t know where to start. Setting out in an industry in which she had few connections or business acumen, Dana sought out tools to help ease the transition, leading her to NEWH, Inc.’s Martha’s Mentors program. It’s here that she was paired with Jeanne Varney, Senior Lecturer at the Peter and Stephanie Nolan School of Hotel Administration at Cornell University and Past International President of NEWH, Inc.