Hotel Operations

Having worked in the hotel business for over four decades, I know most people think the numbers are the “hard” part of hospitality. There’s a common belief that the financials are best left to professionals who can sort out the complex interplay between the different departments of a hotel. It’s just too challenging and complicated for anyone who didn’t go to accounting school.

Apex Hotels has been recognised as Hospitality Health Employer of the Year at the 2025 Scottish Bar and Pub Awards. The awards, now in their 30th year, took place on…

This article was written by Hospitality Daily Podcast. Click here to read the original article Josiah: Thanks for making the time to record, Brett. It was a real treat to…

A free cancellation policy is exactly what it sounds like: a policy allowing guests to book with the option to cancel without a cancellation fee or penalty, usually within a specified time frame before arrival.

Hospitality is about attention to detail. This is a story about a family who arrived late at a hotel. Their son is diabetic. When they opened the fridge in the…

Rising operating costs are putting pressure on third-party hotel management companies as they work to deliver the experiences guests expect. According to the J.D. Power 2025 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, guest satisfaction declines significantly year over year in the areas of food and beverage quality and facilities maintenance as management companies contend with increasing operating costs.

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, Ryan Magnon, Chief Operating Officer of Ithaka Hospitality Partners, shares a valuable…

On my daily walk to work, I pass by countless hotels, but one hotel always stops me in my tracks: Hotel Praktik Bakery. Today is no different. Of all the hotels,…

What is an extended stay hotel and how does it work? An extended stay hotel combines the convenience of a hotel with the comforts of home. Guests can expect living…

Model 1: The Commercial Director (Unifying the Big Three) This model is a significant step forward from the siloed structures of the past. Instead of operating independently and often at…