Human Resources

💻 Ahmad Al-Dahle, former Meta Generative AI lead, becomes Airbnb's CTO, bringing experience from Meta and 16 years at Apple. Airbnb CEO, Brian Chesky, emphasizes the intersection of technology and the physical world. Jesse Stein steps up as global head of hotels, focusing on partnerships and hotel visibility. Lou Zameryka joins as global head of hotel enterprise and connectivity partnerships, aiming to enhance Airbnb's hotel distribution.

🏨 Kinseth Hospitality Companies (KHC) has taken over management of the Courtyard by Marriott Middletown Goshen in Middletown, New York, marking its expansion into a new state. The hotel continues as part of the Courtyard by Marriott brand, offering meeting spaces and access to Hudson Valley attractions. Ben Kinseth views this as a milestone for KHC's growth. The company's strategy emphasizes operational excellence and collaboration.

🏨 Dean Culpan was appointed as general manager of Miiro Templeton Garden in January 2026. With over 20 years of experience, Culpan previously managed South Place Hotel with its 80 bedrooms, multiple bars, and Michelin-starred restaurant. Templeton Garden, located in London, officially opened on April 16, 2025. Culpan's past roles include positions at Birch in Hertfordshire, The Mandrake in Fitzrovia, and The Chelsea Harbour Hotel, among others. He is also a non-executive director at The Operations People since 2019.

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🏖️ Awaze, Europe's largest holiday rental provider, has appointed five new directors to boost growth and digital capabilities. Michelle Baillie joins as director for Hoseasons, while Belinda Vasquez takes on Cottages.com, both bringing over 25 years of industry experience. Ben Lyall from Gousto is appointed for pricing strategy, and Mike Francis from Ocado focuses on owner lifecycle. Alex Loftus moves to support Novasol and James Villas. CEO Matthew Price emphasizes strategic growth across Europe.

📈 Mark Sergot becomes IHG Hotels & Resorts' new chief development officer for the Americas, leading growth across the U.S., Canada, Mexico, Latin America, and the Caribbean. With 25+ years in hospitality sales, Sergot joined IHG in 2020 and has led global sales since 2022. He'll focus on IHG's Luxury & Lifestyle and Suites portfolios. Previously at Fairmont Hotels for 16 years, Sergot also serves on the U.S. Travel Association board.

Vancouver, Canada, 15 January 2026 – Operto has appointed Tim Major as Chief Executive Officer, marking a pivotal moment for the automated hospitality operations and guest experience platform as it enters a…

📈 Mark Sergot has been appointed as Chief Development Officer for the Americas by IHG Hotels & Resorts. With over 25 years of industry experience, Sergot has been with IHG since 2020. He will lead growth strategies across the U.S., Canada, Mexico, Latin America, and the Caribbean. Previously at Fairmont Hotels for 16 years, Sergot also serves on the Board of the U.S. Travel Association.