Human Resources - 10 Minutes News for Hoteliers - Page 4

1 min

Four Seasons Hotel Hong Kong welcomes new GM

📈 Charles Fisher, a veteran with over 20 years at Four Seasons, has been appointed as the general manager at Four Seasons Hotel Hong Kong. His journey with Four Seasons began at the London Park Lane location after graduating in hotel and restaurant management. Fisher has held key roles in New York, Nevis, Singapore, Chiang Mai, Hawaii, Orlando, Tokyo, and Cairo. This is his third tenure as a general manager, previously serving in Cairo and Tokyo.

1 min

Margaritaville Lake Resort Lake Conroe names new GM

🏠 Daniel Haughan has been appointed general manager of Margaritaville Lake Resort Lake Conroe in Houston. Previously, he was the GM at Marriott Griffin Gate Golf Resort in Lexington, Kentucky, and has experience from roles at Margaritaville Beach Resort South Padre Island, Canopy by Hilton in San Antonio, and Homewood Suites in Moab, Utah. The resort is the first Margaritaville in Texas, offering 335 suites, including 32 lakefront cottages, on 186 acres.

The Bench Restructures Leadership to Support Global Growth and Investor Engagement

🏠 Ali Shahid appointed CEO of The Bench, succeeding a nine-year tenure, to lead global strategy and product direction. Jonathan Worsley becomes Chairman, focusing on strategic initiatives. Leadership changes include Matthew Weihs as Growth Director and Daria Smith as Middle East and Africa Managing Director. FHS Saudi Arabia scheduled for April 20-22, 2026, at Mandarin Oriental Al Faisaliah, Riyadh, with numerous sponsors and partners supporting the event.

Governance upgrade: YOTEL structures growth around three key roles

📈 YOTEL aims for 100 hotels globally by 2031. Recent senior leadership promotions boost its expansion strategy, especially in key urban and travel-hub markets.

2 min

IHG appoints Wei Manfredi to lead AI strategy

💻 IHG Hotels and Resorts appointed Wei Manfredi as senior VP of AI and architecture to drive AI strategy and tech partnerships. She has global experience with McDonald's, Google Cloud, Lululemon, and Visa. Manfredi's role will optimize IHG's 6,700 hotels and 2,000 sites with new management systems. The group also uses AI for translation and automation across 20 brands, enhancing the IHG One Rewards app. Her appointment aims to boost efficiency for owners, guests, and staff.

1 min

IHG’s Hotel Indigo Turks & Caicos Grace Bay announces GM ahead of opening

🏨 Hotel Indigo Turks & Caicos Grace Bay, part of IHG Hotels & Resorts, is set to open later this month under new executive general manager, Mark Illingworth. With over 30 years of international hospitality experience, Illingworth will oversee operations. This debut is part of a trio of new hotel projects managed by Lighthouse Hotel Management and developed by Molo Hotel Group, including Kimpton and InterContinental hotels in Turks and Caicos.

1 min

IHG Appoints Wei Manfredi as Senior Vice President of AI and Architecture

💻 Wei Manfredi was appointed senior vice president of AI and architecture for IHG Hotels & Resorts in Atlanta, Georgia. She will guide AI strategy and technical architecture. Her background includes experience with McDonald’s, Google Cloud, Lululemon, and Visa. IHG has recently implemented a new Revenue Management System in over 6,700 hotels and a Property Management System in 2,000 hotels, along with launching machine translation for 20+ brands and driving AI-powered automations.

Primestar builds growth momentum through talent leadership

🇩🇪 Primestar appoints Uta Scheurer as Chief People Officer, effective January 2026, to boost leadership and talent strategy. This move enhances their multi-brand operating platform and focuses on organizational performance and operational execution.

TrustYou Strengthens APAC Leadership with Two Senior Hires to Accelerate Hospitality AI Adoption

✅ January 13th, 2026, Munich – TrustYou, a leading Hospitality AI platform, appointed Jenna Xue and Jasmine Leong to accelerate AI adoption in APAC. TrustYou launched its AI-powered platform, including a Customer Data Platform (CDP), Customer Experience Platform (CXP), and AI Agent, designed for seamless hotel communications. Jenna Xue brings 15 years of marketing expertise, while Jasmine Leong offers 15 years in hospitality tech. This move supports TrustYou’s commitment to enhance guest engagement and innovate in the APAC region.

1 min

Trinity promotes Jake Lynch to SVP

📈 Jake Lynch has been promoted to senior vice president of strategic operations at Trinity Investments. With over 15 years of experience, he will manage assets like Hilton Atlanta and The Ritz-Carlton Dallas. His role includes enhancing operating performance and spearheading major repositionings. Lynch previously worked at BRE Hotels & Resorts and Starwood Hotels & Resorts. Trinity Investments, based in Miami, boasts a nearly 30-year history in global hospitality asset management.

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