Human Resources

🏖️ Awaze, Europe's largest holiday rental provider, has appointed five new directors to boost growth and digital capabilities. Michelle Baillie joins as director for Hoseasons, while Belinda Vasquez takes on Cottages.com, both bringing over 25 years of industry experience. Ben Lyall from Gousto is appointed for pricing strategy, and Mike Francis from Ocado focuses on owner lifecycle. Alex Loftus moves to support Novasol and James Villas. CEO Matthew Price emphasizes strategic growth across Europe.

📈 Mark Sergot becomes IHG Hotels & Resorts' new chief development officer for the Americas, leading growth across the U.S., Canada, Mexico, Latin America, and the Caribbean. With 25+ years in hospitality sales, Sergot joined IHG in 2020 and has led global sales since 2022. He'll focus on IHG's Luxury & Lifestyle and Suites portfolios. Previously at Fairmont Hotels for 16 years, Sergot also serves on the U.S. Travel Association board.

Vancouver, Canada, 15 January 2026 – Operto has appointed Tim Major as Chief Executive Officer, marking a pivotal moment for the automated hospitality operations and guest experience platform as it enters a…

📈 Mark Sergot has been appointed as Chief Development Officer for the Americas by IHG Hotels & Resorts. With over 25 years of industry experience, Sergot has been with IHG since 2020. He will lead growth strategies across the U.S., Canada, Mexico, Latin America, and the Caribbean. Previously at Fairmont Hotels for 16 years, Sergot also serves on the Board of the U.S. Travel Association.

🏨 McKeever Hotels appointed Norman McBride as group operations director in 2026 to drive growth and sustainability across seven hotels. McBride, with over 40 years in hospitality and 18 years at Hastings Hotel Group, joined McKeever in 2024, aiding their expansion. His appointment aligns with the group's five-year strategy. McBride aims for operational excellence, collaborating to benefit customers and staff. Eugene McKeever emphasized McBride's experience and understanding of hotel operations.

🏨 Marriott International has appointed Sheila Buciuman as general manager of The Ritz-Carlton, Rancho Mirage, and Ty Bolton as general manager of Aloft New Orleans. Buciuman brings over 20 years of experience, previously serving at The St. Regis Houston. Bolton, also with over 20 years in hospitality, joins from PeachState Hospitality. Buciuman and Bolton both have extensive leadership backgrounds, enhancing their respective roles at well-known hotel chains.

🏝️ Paul Maddison has been named managing director and Barbara Vale Quigley director of people and culture at The Meritage Resort and Spa, Napa Valley, CA. Maddison, with decades of luxury leadership in California, aims to enhance food, wine, and music experiences. Quigley, with over 20 years in hospitality HR, will focus on talent strategy and employee engagement. Both bring extensive experience from prestigious hotels and resorts.