Innovation

💻 Office Manager AI Toolkit from Pertlink targets practical AI use for office managers, enhancing leadership while maintaining human decision-making. Key tools: ChatGPT, Copilot, Gemini. Ethical guidelines ensure transparency and data protection. Objective: shift office managers from reactive to proactive leadership. Pertlink, established October 23, 2000, specializes in hospitality IT consulting, based in Hong Kong, recognized globally for expertise in hotel technology. Download the toolkit [here](https://drive.google.com/file/d/1-SVvbFqaVxaZmtmzY9HV-rIWsFkEA4v5/view?usp=sharing).

📈 Iberostar, recognized by TIME as one of 2025's top 100 influential companies, focuses on sustainability and systemic change. Since Gloria Fluxà's 2017 "Wave of Change," Iberostar's circular economy initiatives in Quintana Roo and Tunisia have reduced landfill waste by 70% and improved local partnerships. In Spain and Brazil, hotels run entirely on renewable energy. In Jamaica, the Grange Pen Marine Sanctuary, spanning 3.3 million square meters, engages local fishers in marine conservation. Iberostar aims for carbon neutrality by 2030.

💻 Pertlink's latest AI Toolkit Series targets vendors and hotel leaders, emphasizing operational certainty over innovation. The toolkit helps vendors shift from feature-selling to maturity-aligned problem-solving and assists buyers in evaluating AI solutions with concrete criteria. Pertlink Limited, founded on October 23, 2000, is a Hong Kong-based IT consultancy specializing in hospitality technology, known for its global expertise and network in the industry.

💻 The Concierge AI Playbook by Pertlink enhances luxury hospitality with AI, maintaining a balance between human judgment and technology. The toolkit aids concierge teams in delivering personalized service efficiently, with strict governance on guest data and decision-making. Pertlink, founded on October 23, 2000, operates globally from Hong Kong, focusing on IT solutions for hospitality. The phased rollout promises anticipatory luxury service within 12-24 months, amplifying concierge roles rather than replacing them.

🌎 Dec 19, 2025, OpenAI launched a new in-chat app marketplace within ChatGPT, enabling travel brands to submit chat-native apps. Previously exclusive to Booking.com and Expedia, this now broad platform allows any approved developer to list their apps in a centralized directory, accessible across devices. Despite the innovative model with Stripe-powered checkout, travel transactions still direct users elsewhere for completion. The focus shifts to AI-led conversations, where travel brands compete for planning attention.

🛅 Dec 19, 2025: AI is reshaping hotel bookings, strengthening the role of OTAs like Booking Holdings and Expedia. These platforms, due to their extensive inventory, remain vital for AI-driven booking tools. Despite AI advancements, OTAs maintain a strategic advantage with their robust data handling and support systems. The landscape may intensify competition and costs for hotel visibility, while distribution power could centralize. Trusted content and reviews remain crucial for AI visibility. Source: BTIG analyst Jake Fuller.

📱 December 18, 2025, San Francisco — deLuna Hotels partners with Canary Technologies to enhance guest experiences using AI. With over 25 years of family ownership, deLuna leverages Canary’s Guest Management Platform for real-time AI communication and mobile workflows. The technology supports multilingual responses and seamless check-in/out processes, enhancing satisfaction. Canary’s solutions serve 20,000 hotels in 100+ countries and have been recognized by HotelTechReport and Fast Company.

💻 Cloudbeds, December 18, 2025, forms a strategic partnership with Traversing.ai, enhancing hotel communication and review management. This integration offers AI-powered automation, boosting guest communication, and reducing response times. Hotels see up to a fourfold increase in direct bookings. By centralizing reviews, guest satisfaction and loyalty improve. Sebastien Leitner and Blaire McCoy highlight the partnership's focus on seamless, meaningful communication. Available worldwide, this tool empowers hotels to automate inquiries and enhance guest experiences.

💳 Oracle announced updates to its Oracle Payments solution in Austin, Texas. New features include in-terminal charitable giving, expanded device offerings, and regional coverage. Key updates: availability in Canada supporting local compliance, VeriFone M450 and AMS1 devices for diverse payment methods, and integration with OPERA Cloud for streamlined check-ins. The solution extends to spas, gift shops, and parking services. Chris Adams highlights the expanded charitable and payment capabilities, enhancing connections and operational efficiency.