Innovation

There seems to be a lot of controversy and questions surrounding AI being used to support customers. The customer experience can be enhanced with AI, but it can also derail and cause customers to head to the competition.

Today, Booking.com released The Global AI Sentiment Report, drawing on insights from over 37,000 consumers across 33 markets to explore how people are using, trusting, and responding to AI in everyday life and travel. As both the public and private sectors accelerate investments in AI, Booking.com, a leading digital travel platform that has integrated AI into its services for over a decade, is committed to shaping the future of travel technology in line with evolving consumer attitudes.

Extended Stay America®, the leading mid-priced extended stay hotel brand family in the United States, today announced the launch of Client Connect, the first business travel program designed exclusively for extended stay business travelers. The new program brings together the company’s comprehensive suite of business travel services under one unified program, offering personalized partnerships, competitive rates and streamlined booking solutions.

Cvent, a global industry-leading meetings, events, and hospitality technology provider, successfully hosted the fourth edition of Cvent Accelerate Sydney at The Fullerton Hotel on Wednesday, 16 July 2025. The event attracted over 460 event planners, marketers, and hospitality professionals, setting a new attendance record and highlighting the growing momentum in the MICE industry.

The positive trend in guest satisfaction continued in Q2 2025, pushing the Global Review Index (GRI) to a new record of 86.9% globally. This growth was driven by strong performance…

While midsummer still warms the air, GCSTIMES knows that luxury hotels and resorts are already weaving the magic of Christmas into every detail. You’ve crafted exquisite menus, scheduled enchanting events, designed a festive ambience, and yet one moment often goes unnoticed: check‑in.

This article was written by Hospitality Technology. Click here to read the original article Hotel Communication Network (HCN), a global provider of ad-supported, AI Concierge enabled in-room tablets for hotels, announces…

This article was written by Hospitality Technology. Click here to read the original article Hotel Communication Network (HCN), a global provider of ad-supported, AI Concierge enabled in-room tablets for hotels, announces…