Innovation - 10 Minutes News for Hoteliers - Page 259

2 min

PSNI Global Alliance Introduces Exclusive Quality Assurance Certification to Elevate Industry Standards

💻 PSNI Global Alliance, a global network in over 200 cities, has launched its Quality Assurance Certification (QAC) on April 2, 2025, in Tulsa, Oklahoma. The QAC, co-developed with AQAV, offers a two-day workshop for CSPs in technical field operations, system design, service management, and installation, concluding with a Q&A assessment. It incorporates AV9000 quality principles for standardizing excellence in AV projects. The first QAC course was held March 31 – April 1 in Atlanta prior to PSNI’s Supersummit.

2 min

Green Key Global Expands its Sustainability Portfolio With Launch Of Green Key Ready

🌳 In Washington, Green Key Global, co-owned by AHLA and HAC, launched Green Key Ready, an entry-level sustainability solution for hotels, on the one-year anniversary of the organizations' partnership. This program offers hotels a questionnaire and resources for early-stage sustainability efforts, aiming to pave the way toward full Green Key Eco-Rating certification. Green Key Ready is a response to increasing guest expectations for sustainability and is intended to make adopting sustainable practices more accessible for the hospitality industry.

2 min

AI Could Change Everything, Except Hospitality’s Human Touch

📌 The use of AI for trip planning doubled from 8% to 16% between October 2023 and October 2024, according to Deloitte's 2025 travel industry outlook. Excluding boomers, the rate for GenAI in trip planning surged from 10% to 21%. Among millennials earning over $100,000, usage reached 29%. Over 40% of GenAI users booked the accommodations it recommended. Nearly half (46%) of travelers still prefer human hotel check-ins, while about a third favor human interaction for room service (35%) and local recommendations (37%).

2 min

Trading Post Coffee Roasters Launches New Range of Recyclable Nespresso® – Compatible Coffee Pods: Introducing ‘Expedition’

☕ Trading Post Coffee Roasters, a Brighton-based family-run business, released a new product line in April 2025: Expedition coffee pods, including House Blend and Decaf Single Origin, both recyclable and Nespresso®-compatible. Ryan Deol, Head of Wholesale, emphasized the accessibility of their sustainable, coffee house-quality product. Priced at £6.50 per box, each containing 10 pods, these are available at all Trading Post locations and online.

2 min

IDeaS and Medialog Announce Technology Integration Partnership

💾 — In Paris on 2 April 2025, IDeaS and Medialog PMS announced a technology integration partnership to boost productivity and profitability for French hotels, targeting Medialog's network of 1400 properties. The collaboration promises to maximize occupancy, increase ADR, enable real-time data exchange, eliminate errors, and optimize revenue across various hotel types. Medialog's President, Cyrille Bellefaix, emphasizes the integration's capacity to simplify operations and enhance profitability, while IDeaS' Global Alliances Director, Olga Tolle-Rodrigues, highlights the strategic benefits for hoteliers in the region.

6 min

Day & Night: The Bold Rebranding Powering Shiji’s Presence in Global Hospitality Tech

🏠 Shiji Group unveiled its rebranding at ITB Berlin, aligning its global hospitality technology presence with a redesigned identity and a simplified portfolio of 10 product groups. Creative Brand Director Robert Hoffmann-Lohse explained the "Day and Night" theme, which underscores Shiji's mission to enhance travel experiences through advanced technology. The rebranding involved renaming products, such as "Daylight PMS" for property management systems, and creating a design system with a 24-hour color palette. The rebrand aims for coherence, customer orientation, and future-readiness, with a strategy to resonate across diverse markets from Singapore to Berlin.

1 min

The Truth Behind KITT’s ‘Dog Talk’

😉 On April 1st, a joke about KITT speaking dog language was shared, highlighting KITT's real capabilities in the hospitality industry. KITT, an AI assistant, offers 24/7 multichannel support in over 40 languages, streamlining bookings and automating responses. Its advanced features aim to enhance customer service and operational efficiency in hotels.

1 min

IDeaS and Medialog announce technology…

💸 IDeaS, a SAS company, announces a technology integration partnership with Medialog PMS, aiming to increase productivity and profitability for 1400 French hotels by allowing real-time data exchange and eliminating manual errors. The collaboration provides advanced revenue management tools integrated with Medialog PMS, enhancing revenue, occupancy, and ADR optimization. Medialog's president Cyrille Bellefaix and IDeaS director Olga Tolle-Rodrigues highlight the benefits in operational efficiency and revenue maximization for hoteliers.

1 min

Cloudbeds named among elite 2% of Expedia…

💻 Cloudbeds awarded Elite Connectivity Partner Status by Expedia Group for 2025, ranking in the top 2% of Expedia's over 400 partners. Achieved a 99.7% API integration success rate, 100% booking success rate, and 36% YoY growth in new properties on Expedia via Cloudbeds. This partnership enables direct collaboration on product development for competitive advantages in distribution and guest acquisition.

2 min

Travel brands must adapt fast or risk…

📌 Google expanded its AI Overviews tool to Austria, Belgium, Germany, Ireland, Italy, Poland, Portugal, Spain, and Switzerland last week after a US launch in May 2024. The tool affects organic traffic, with Civitatis analyzing its implications on travel brands. AI Overviews provide direct answers in Google searches, potentially decreasing website visits. Raúl Valencia of Civitatis urges the tourism industry to adapt with high-quality content, optimize for conversational searches, and diversify traffic sources to stay competitive.

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