Innovation

💻 Hoteliers in 2025 must adapt to an AI-driven future by engaging with vendors to ensure AI implementation in technologies like PMS, RMS, CRM, and CMS. AI-powered tools such as chatbots (e.g., Asksuite and Quicktext) and CRM systems (e.g., Cendyn CRM, Amadeus GMS) are recommended to enhance customer service and data management. AI can address labor shortages and personalize guest experiences, emphasizing the necessity for hotels to embrace advanced tech solutions for efficiency and growth.

🏨 Hotel managers, are your skilled staff stuck in manual low-value tasks? Outdated SOPs and repetitive data entry sap productivity and morale, costing you potential revenue. Automating tasks like data aggregation and reporting with tools like Demand Calendar can free teams for high-impact work. This shift enhances guest experiences, boosts employee engagement, and improves profit margins. Stop the drain of manual inefficiency, and let your hotel reach its full potential now.

💸 Tariffs are impacting the cost of plastic lids, foil wrap, stainless steel equipment, kitchen parts, and containers, with food prices also climbing due to unstable global supply chains and rising costs of imported ingredients, packaging, and transportation. Independents are facing a new wave of margin pressure, with experts cautioning against simply raising prices, cutting portions, or reducing headcount. AI is suggested as a tactical advantage to control operations amidst these financial challenges.

💾 Dave’s Hot Chicken, over the past 18 months, tested two robotic arms and piloted kiosks, digital menu boards, and other technologies. Robotic arms improved fry consistency and portioning but didn't reduce labor. Kiosks, now processing 25% of orders, increased average checks by 4-6%. Technology investments aim to enhance guest experience and streamline operations, such as integrating robotic fryers with POS systems and predicting wait times for more accurate delivery scheduling.

🍻 On Jun 12, 2025, Hospitality Technology will feature Coca-Cola, which has spent 139 years in the industry, discussing its role in shaping the future of digital beverage offerings. Coca-Cola's research indicates digital ordering may comprise 35%-50% of restaurant revenue in the next decade. The company's partnerships with DoorDash and UberEats account for approximately 90% of third-party platform orders, which exceed 10 million daily orders in the U.S. Coca-Cola helps restaurants increase profitability through optimized digital menus and effective customer engagement. A case study highlighted significant revenue growth from menu adjustments. The webinar features Josh Gurley, Coca-Cola's VP of Digital Partnerships & Capabilities, and is sponsored by Coca-Cola.

🦋 The FDA approved three natural food colorants, phasing out petroleum-based dyes between 2026-2028. The approved colorants are Galdieria blue, butterfly pea extract, and calcium phosphate. This follows the ban of nine artificial food dyes linked to health risks by Health and Human Services Secretary Robert F. Kennedy Jr. The FDA plans to authorize four more natural additives soon, as stated by FDA commissioner Dr. Martin A. Makary. Galdieria extract blue is now approved for a wide range of foods and beverages, butterfly pea flower extract can be used in additional snack items, and calcium phosphate is approved for certain confections and ready-to-eat chicken.

🚲 DoorDash, a $40 billion third-party delivery service, is acquiring SevenRooms, a customer relationship management business. This deal aims to create a comprehensive platform, akin to Amazon Prime's all-in-one service, and raises concerns over data control and restaurant brand commoditization. Experts like Toby W. Malbec from Church’s Texas Chicken and Robert Peterson from Oracle Restaurants discuss possible benefits and warn of potential threats, such as the misuse of aggregated customer data by DoorDash. Restaurants are advised to audit their tech stacks, read contracts carefully, maintain system flexibility, and demand open APIs to protect their customer relationships.

LONDON, 12 May, 2025 – eviivo, an all-in-one property management system (PMS), has enhanced its integration with PayPal, enabling hospitality businesses to offer payment flexibility, help minimise failed transactions, and drive completed and…

PRAGUE, 12 May 2025 – RobosizeME, a leading provider of robotic process automation (RPA) solutions for hospitality, has been selected by Louvre Hotels Group to automate the time-intensive process of…

🎵 Nearly 72% of hotel guests notice music playing, and sales can increase by over 37% when the music aligns with the brand. The right music sets the tone in hospitality, influencing guest experiences more than decor. Establishing a "sonic identity" helps venues create the desired atmosphere. Hospitality brands can choose global consistency, local flexibility, or full local autonomy for music management. Modern technology offers efficient, scalable solutions for maintaining an engaging and consistent sound environment.