Innovation

💾 Dave’s Hot Chicken, over the past 18 months, tested two robotic arms and piloted kiosks, digital menu boards, and other technologies. Robotic arms improved fry consistency and portioning but didn't reduce labor. Kiosks, now processing 25% of orders, increased average checks by 4-6%. Technology investments aim to enhance guest experience and streamline operations, such as integrating robotic fryers with POS systems and predicting wait times for more accurate delivery scheduling.

🍻 On Jun 12, 2025, Hospitality Technology will feature Coca-Cola, which has spent 139 years in the industry, discussing its role in shaping the future of digital beverage offerings. Coca-Cola's research indicates digital ordering may comprise 35%-50% of restaurant revenue in the next decade. The company's partnerships with DoorDash and UberEats account for approximately 90% of third-party platform orders, which exceed 10 million daily orders in the U.S. Coca-Cola helps restaurants increase profitability through optimized digital menus and effective customer engagement. A case study highlighted significant revenue growth from menu adjustments. The webinar features Josh Gurley, Coca-Cola's VP of Digital Partnerships & Capabilities, and is sponsored by Coca-Cola.

🦋 The FDA approved three natural food colorants, phasing out petroleum-based dyes between 2026-2028. The approved colorants are Galdieria blue, butterfly pea extract, and calcium phosphate. This follows the ban of nine artificial food dyes linked to health risks by Health and Human Services Secretary Robert F. Kennedy Jr. The FDA plans to authorize four more natural additives soon, as stated by FDA commissioner Dr. Martin A. Makary. Galdieria extract blue is now approved for a wide range of foods and beverages, butterfly pea flower extract can be used in additional snack items, and calcium phosphate is approved for certain confections and ready-to-eat chicken.

🚲 DoorDash, a $40 billion third-party delivery service, is acquiring SevenRooms, a customer relationship management business. This deal aims to create a comprehensive platform, akin to Amazon Prime's all-in-one service, and raises concerns over data control and restaurant brand commoditization. Experts like Toby W. Malbec from Church’s Texas Chicken and Robert Peterson from Oracle Restaurants discuss possible benefits and warn of potential threats, such as the misuse of aggregated customer data by DoorDash. Restaurants are advised to audit their tech stacks, read contracts carefully, maintain system flexibility, and demand open APIs to protect their customer relationships.

LONDON, 12 May, 2025 – eviivo, an all-in-one property management system (PMS), has enhanced its integration with PayPal, enabling hospitality businesses to offer payment flexibility, help minimise failed transactions, and drive completed and…

PRAGUE, 12 May 2025 – RobosizeME, a leading provider of robotic process automation (RPA) solutions for hospitality, has been selected by Louvre Hotels Group to automate the time-intensive process of…

🎵 Nearly 72% of hotel guests notice music playing, and sales can increase by over 37% when the music aligns with the brand. The right music sets the tone in hospitality, influencing guest experiences more than decor. Establishing a "sonic identity" helps venues create the desired atmosphere. Hospitality brands can choose global consistency, local flexibility, or full local autonomy for music management. Modern technology offers efficient, scalable solutions for maintaining an engaging and consistent sound environment.

📱 In the latest edition, AI concierges like Bella surprise guests with birthday cakes, mystery flights lead to unexpected destinations, and solopreneurs create million-dollar startups. Shopify mandates AI usage for all employees, with expectations of boosting productivity 10x-100x. Fintechs are tapping into eSIMs for seamless global connectivity, providing new revenue streams and enhancing user engagement. The importance of customer discovery in Lean Startup remains essential, despite AI accelerating development. Stay22 enables 3x-10x revenue boosts by linking travel content to monetization. The Hotels Network joins Lighthouse to further power direct bookings and personalized experiences. Scandinavian Airlines offers mystery flights to destinations like Athens and Seville. Over 1,119 travel tech roles are available on the Travel Tech Essentialist Job Board, with positions like Senior Director at Expedia in Washington DC or Seattle, offering a salary ranging from $296,000-414,500 per year.

📦 Real Time Ordering, Platinum Relations, and National Computer Corporation launched RTO Tableside Order and Pay, integrating with restaurants' POS systems for direct kitchen communication and payment processing via PAX A77 devices. It offers Wi-Fi and 4G connectivity, supporting various industry use cases, with the added benefit of increased server productivity and faster table turns. Available now in the U.S. and Canada, the solution is offered as a low monthly subscription.

🍴 Real Time Ordering, Platinum Relations, and National Computer Corporation launched RTO Tableside Order and Pay solutions for restaurants. This technology integrates with NCC's Reflection POS systems, allowing servers to send orders directly to the kitchen and process payments using PAX A77 handheld devices with Wi-Fi and 4G connectivity. RTO Tableside facilitates seamless transactions, improves server productivity, controls labor costs, and accelerates table turn rates. Available in the U.S. and Canada, it offers a modern service for a low monthly subscription.