Innovation

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Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

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Working Together to Advance the Industry: Susan Lucas Honored with Lifetime Achievement Award

💻 Susan Lucas, after an elective in college sparked her interest, combined tech and business and entered the restaurant industry as an interim IT leader. Advocating for mentorship and cross-generational learning, Lucas values the guidance received and given throughout her career. She was honored with the Lifetime Achievement Award at MURTEC on March 11, recognizing her journey, contributions to restaurant technology, and efforts in nurturing future leaders. The awards were sponsored by Milagro.
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Grazzy, U.S. Bank Debit Card Program Simplifies the Way Tipped Employees Earn and Receive Digital Tips

🛡 Marriott International partners with PathSpot Technologies for enhanced food safety across its 9,300+ properties. PathSpot's real-time hygiene management system, including hand scanners and SafetySuite software, helps Marriott properties save 2-8 hours daily in back-of-house operations, improves health standards, and reduces food waste and energy consumption. The collaboration also involves Marriott's minority equity investment in PathSpot. The company emphasizes innovation in hospitality, focusing on health and safety for guests and efficiency for associates.
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Panera Brands Names Paul Carbone Chief Executive Officer

🛒 Marriott International partners with PathSpot Technologies to introduce a hygiene management system across its 9,300+ properties, enhancing food safety with handwashing validation and equipment monitoring. With over $7 billion in F&B sales and 53 Michelin stars globally, Marriott's collaboration aims for efficient procedure monitoring and improved customer safety. PathSpot's technology saves 2-8 hours daily in back-of-house tasks, contributing to reduced maintenance costs and decreased food waste and energy use. Marriott also made a minority equity investment in PathSpot.
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Marriott International, PathSpot Announce Partnership

🚿 Marriott International partners with PathSpot Technologies for hygiene management in its 9,300+ properties globally. This collaboration provides real-time contamination detection with handwashing validation and equipment monitoring, elevating food safety standards. Marriott, with $7 billion in sales, 53 Michelin stars, and over 10,000 F&B operations, aims to enhance guest health and safety. PathSpot's technology saves properties 2-8 hours daily in monitoring, while also improving maintenance efficiency and reducing food waste and energy consumption. Marriott has also invested in PathSpot.
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Dyna Robotics Raises $23.5 Million to Commercialize Embodied AI with Low-Cost Robots

🛒 Marriott International, Inc. partners with PathSpot Technologies, Inc. to introduce hygiene management technology across its 9,300+ properties worldwide. This collaboration aims to improve health and safety with a handwashing validation system, focusing on Marriott's $7 billion in food and beverage operations and 53 Michelin stars. PathSpot's Hand Scanners and SafetySuite anticipate saving properties 2-8 hours daily in monitoring, while enhancing food safety and sustainability. Marriott also made a minority equity investment in PathSpot.
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Haymarket Hub to reopen under Garner Hotels

🏨 Palm Holdings will reopen Edinburgh's Haymarket Hub Hotel under IHG’s Garner Hotels brand in June after a £2 million investment. Spacebrand designs the refurbishment, led by Fitzsimons, incorporating energy-efficient VX4 Smart Thermostats. The hotel, supporting social causes, will donate £1 per guest to Action Against Hunger. Garner Hotels, launched in August 2023, has 23 open hotels and 94 in development, with Haymarket joining 61 European properties.
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The Case for a Standardized RFP Process in Restaurants

💾 At MURTEC 2025, Skip Kimpel and Christopher Sebes highlighted the benefits of standardizing RFPs using Restaurant Technology Network (RTN) standards to improve efficiency and interoperability in restaurant technology. The lack of industry standards has made technology integration complex and costly. RTN's standards, focused initially on menu data, now cover transaction, customer, inventory, and timekeeping data. Inclusion of RTN standards in RFPs pressures vendors to adopt best practices, reducing costs and simplifying technology transitions. Collaboration via RTN helps address real-world issues, promoting operational efficiency and innovation.
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Building the right hotel tech stack: Essentials, challenges, and practical tips

🏨 Hotel tech stacks, comprising software and digital tools like PMS, channel managers, and guest messaging platforms, are crucial for optimizing operations, boosting revenue, and enhancing guest satisfaction. Essentials include cloud-based PMS, channel managers to synchronize inventory and rates, booking engines for direct reservations, RMS for pricing strategies, and CRM for personalized guest interactions. Integration is key to avoid disjointed workflows and data silos. HiJiffy is highlighted as a platform that automates guest communications and integrates with PMS and CRM. Hotels are advised to prioritize guest experience and scalable, user-friendly solutions.
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7Shifts Publishes Restaurant Labor Cost and Profitability Report

🚢 PPDS, global provider of Philips Professional Displays, will attend Seatrade Cruise Global 2025 in Miami from April 7-10, celebrating the exhibition's 40th anniversary. The event takes place at the Miami Beach Convention Center, covering 500,000ft². Over 600 exhibitors and an anticipated 11,000 visitors will be present. PPDS aims to showcase display solutions for cruise ships and luxury yachts at Philips booth 4405. The cruise market, with over 35 million people expected to vacation on cruise ships in 2024, forecasts growth to $15.1 billion by 2028 from $7.67 billion in 2022. Philips MediaSuite TVs, launched in 2019 and leading in Western Europe, offers sizes from 24” to 65”, Google Cast™, Netflix, and IPTV services. PPDS' commitment to sustainability is recognized, including a 2025 TUI Sustainability Impact Progress Award commendation. PPDS supports Mercy Ships, an international charity with hospital ships.
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