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Innovation

4693 posts

Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

Maestro PMS President Warren Dehan Announces Transition to Advisory Role

  • Tony Loeb
  • 1 April 2025
🍴 TouchBistro's 2025 American Diner Trends Report surveyed 1,500 U.S. diners, finding that despite a 12.5% increase in dining costs, weekly dining habits rose from 39% to 42%. Takeout and delivery demand has slightly increased, with 28% ordering more than last year. Top delivery services include DoorDash (73%), Uber Eats (56%), and Grubhub (34%). Loyalty program engagement grew to 47% from 34% in 2023. Dining frequency differs significantly with income; 27% of households earning $200k. Gen Z, although less affluent, has a large impact, with 20% eating out daily and nearly half planning to dine out more. Solo dining is up among Gen Z at 49%. Average dining cost is now $54, with a 16% average tip; however, Gen Z tips less, averaging 13%. Delivery tipping habits remain unchanged for 64% of diners.
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  • 2 min

Designing for the Future: Jamba’s Scalable Store Concept

  • Tony Loeb
  • 1 April 2025
🍪 Jamba CBO Nathan Louer introduces the Hello Sunshine prototype to enhance takeout convenience with grab-and-go cold wells for product freshness. The design adapts to various store formats including inline stores, freestanding locations, drive-thrus, mall kiosks, and co-branded spaces with Auntie Anne’s, Carvel, and Cinnabon. Jamba’s loyalty program now integrates across GoTo family brands for seamless rewards use. Upcoming co-branded Jamba and Auntie Anne’s store to open in San Diego with further openings in Hawaii and Minnesota. Jamba, founded in 1990, is a leading lifestyle brand offering fresh smoothies, bowls, juices, and more.
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Lance Tucker Named Jack in the Box Chief Executive Officer

  • Tony Loeb
  • 31 March 2025
🍴 TouchBistro’s 2025 American Diner Trends Report surveyed 1,500 U.S. diners, finding a 12.5% increase in restaurant spending, despite higher living costs. Weekly dining frequency rose from 39% to 42%, with 28% ordering more takeout/delivery than last year. DoorDash leads delivery apps at 73%, followed by Uber Eats (56%) and Grubhub (34%). Loyalty program engagement jumped to 47% from 34% in 2023. Lower-income households dine out less, with only 27% of those making under $50k dining weekly, versus 64% of households earning $200k+. Gen Z, despite lower incomes, are influential diners, with 20% eating out daily and 50% planning to order more takeout/delivery. Tipping averages 16%, yet 27% tip between 20-24%, balanced by 15% tipping 5% or less. Gen Z tips the least at 13%. The report suggests restaurants minimize menu price hikes, expand delivery/takeout, leverage limited-time offers, boost digital presence, and experiment with tech.
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  • 3 min

Beyond Discounts: How Brands Can Win Customer Loyalty in 2025

  • Tony Loeb
  • 31 March 2025
💸 To build customer loyalty, brands should focus on convenience, recognition, and meaningful connections rather than solely on discounts. Integrating digital convenience with in-person hospitality and rewarding various forms of engagement can foster long-term relationships. Successful loyalty programs acknowledge customer actions beyond spending, such as trying new menu items or providing feedback, and offer smart recommendations based on individual preferences and dietary restrictions. The approach aims to create a seamless, personalized experience across all ordering channels.
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  • 1 min

WATCH: How Burger King UK is Leveraging AI in the Drive-Thru

  • Tony Loeb
  • 31 March 2025
🍕 At MURTEC 2025, SoundHound AI showcased their AI technology used in Burger King UK's drive-thrus. AI assists in reducing employee workload, improving focus on food quality and customer service. The technology creates a calmer work environment, enhancing employee satisfaction. More insights on these advancements will be available on hospitalitytech.com and in HT Alert.
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SevenRooms Unveils New AI Features

  • Tony Loeb
  • 31 March 2025
🍴 TouchBistro's "2025 American Diner Trends Report" surveyed 1,500 U.S. diners, revealing an optimistic outlook for the restaurant industry despite a 12.5% increase in dining and takeout costs. Weekly dining out increased slightly from 39% to 42%, with takeout and delivery up 28% from last year. DoorDash leads delivery apps at 73%, followed by Uber Eats (56%) and Grubhub (34%). Loyalty program engagement is up to 47% weekly. Inflation impacts lower income households more, with only 27% of those earning under $50k dining out weekly compared to 64% of households earning over $200k. Gen Z, despite lower income, has 20% dining out daily and 48% planning to eat out more. Average restaurant spending rose to $54, with a 16% average tip, but Gen Z tips less at 13%. Five strategies are suggested for restaurant operators in 2025, including minimizing price increases and leveraging limited time offerings.
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  • 3 min

Why Hotels Must Modernize Infrastructure to Innovate

  • Tony Loeb
  • 31 March 2025
💾 Zaplox President and CEO Tess Mattisson emphasizes the importance of foundational infrastructure for hospitality innovation. NFC-based wallet keys are preferred over app-based Bluetooth solutions for digital keys, offering guests a faster, more reliable experience. However, PMS integration complexities hinder mobile key adoption. Zaplox's Web Provisioning technology allows mobile keys via a secure web link, reducing the need for an app and benefiting operational efficiency by decreasing front desk congestion. To leverage such innovations, hotels must modernize their digital infrastructure, which is vital for future-proofing operations and embracing future advancements.
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  • 3 min

Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service

  • Sarah Came
  • 31 March 2025
🏨 Royal St Andrews Hotel in Port Alfred, South Africa, prioritized guest feedback from its 2015 opening, implementing GuestRevu before welcoming its first patron. Former Sales Manager, now GM, Difford Louw recognized its value from past experience. The hotel boasts luxury amenities including a spa and conference facilities. Using GuestRevu's tailored surveys, they've improved services like breakfast and Wi-Fi. Recently, they tested GuestRevu's AI-Powered Management Responses, saving up to two hours per response, especially with negative feedback. The tool's customization ensures responses align with the hotel's unique tone and branding.
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  • 3 min

Sybron looks to the future with management buyout

  • Megan Carley
  • 31 March 2025
📍 Sybron, a UK supplier of cleaning, hygiene, and catering products, completed a management buyout. The new management team with 70 years of collective experience and led by executive director Kathryn Henwood, vows to maintain the company's culture and values. Sybron, established 22 years ago, emphasizes sustainability and has launched eco-friendly product lines, SyBio and SySoft. Recently, it added an electric van to its fleet and switched to renewable energy. The team focuses on service quality and has established long-term customer relationships.
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  • 1 min

Phocuswright Research Roundup 1Q25

  • phocuswright.com
  • 31 March 2025
🏆 Phocuswright, founded in 1994, has observed the travel industry's evolution with internet technology. As of 2025, 39% of U.S. travelers use generative AI (GenAI) for travel planning, outpacing virtual/augmented reality. Nearly 50% of GenAI users involve it in leisure travel planning. Challenges for integrating GenAI with digital identity, ensuring personalized travel experiences, include trust, clean data, and infrastructure readiness. Major tech companies like Google and OpenAI drive AI-powered travel innovations. Phocuswright's "Travel Innovation and Technology Trends 2025" report highlights GenAI's impact on travel industry operations and experiences.
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