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Innovation

4615 posts

Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

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  • 4 min

How AI-Driven Personalization is Transforming Revenue Growth in Hospitality

  • Tony Loeb
  • 19 March 2025
📱 73% of hospitality guests are willing to spend up to 30% more for personalized experiences. AI-driven marketing is enhancing customer engagement, optimizing real-time campaigns, and increasing revenue in hospitality. Yum Brands uses AI for precise marketing, improving engagement and purchase rates. Starbucks, AccorHotels, and me&u also leverage AI for personalized offers, boosting sales and customer satisfaction. AI complements traditional marketing, driving revenue growth and higher ROI for adoptive brands.
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The AI Dilemma in Hospitality: Efficiency vs. Experience

  • Tony Loeb
  • 19 March 2025
🏨 🏨 40% of consumers are open to using chatbots; an equal percent feel unfavorable toward them, often due to mistrust of AI. Hospitality brands aim to balance AI and human interaction, where AI's efficiency complements human connection, like handling admin tasks after establishing trust. For example, AI can facilitate personalized dinner reservations while ensuring the guest's dietary needs are addressed. AI also helps in real-time sentiment analysis and workforce optimization, improving guest satisfaction and operational efficiency. Raffaella Bianchi, Ph.D., Global Chief Revenue Officer at Covisian Group, emphasizes a balanced, human-first approach to customer experience in hospitality.
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  • 1 min

“A store and more”: How convenience stores are feeding SE Asia’s QSR & snacking demands – DM

  • saladplate
  • 19 March 2025
📝 Saladplate, part of Informa Markets, serves as the hospitality, food and beverage industry’s content hub, offering weekly news updates, a monthly newsletter, and a bi-monthly e-magazine. It provides a supplier directory with over 10,000 brands and updates from over 35 international trade events.
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  • 1 min

Economic Outlook: Key Macro Trends Shaping the QSR Industry in Southeast Asia – DM

  • saladplate
  • 19 March 2025
🥘 Saladplate, part of Informa Markets, serves as the official content and engagement hub for the Hospitality, Food and Beverage sectors. It offers weekly news updates, a monthly newsletter, and a bi-monthly e-magazine. The platform features a supplier directory with over 10,000 brands, companies, and products, and provides updates and registration for more than 35 international trade events.
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PickPad’s Order Pickup System Wins RTN Start-Up Alley 2025

  • Tony Loeb
  • 18 March 2025
📱 At MURTEC 2025, PickPad emerged as the winner of the RTN Start-Up Alley competition, featuring 15 start-ups, with a final "pitch off" against All-Day and Livelytics. Based in Chicago, PickPad's order pickup system utilizes sensors and machine learning to automate pickups and integrate with existing POS systems. The event, celebrating its 30th anniversary, was sponsored by SageNet. Judges from Jack-in-the-Box, Cooper’s Hawk, and Jersey Mike’s contributed to the competition's success.
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Fishbowl, Onosys Partner to Elevate Restaurant Marketing, Online Ordering

  • Tony Loeb
  • 18 March 2025
📌 GTT Communications, Inc. has been chosen by Radisson Hotel Group to enhance their global network's security and performance, connecting 800+ hotels/offices in Asia-Pacific, Europe, Middle East, and Africa with GTT Secure Connect (SASE). Radisson celebrated over 300 new signings and openings in 2024 and operates across 100 countries and 10 brands. GTT Secure Connect provides SD-WAN, distributed security architecture, and 24/7 managed services, including co-management and monitoring. The service model offers flexibility and price stability for Radisson's hotels.
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REPORT: Six Trends Driving Fast Casual, QSR Profitability in 2025

  • Tony Loeb
  • 18 March 2025
🏨 Radisson Hotel Group selects GTT Secure Connect (SASE) for its global network, connecting over 800 hotels and offices across Asia-Pacific, Europe, the Middle East, and Africa. The group reported over 300 new signings and openings in 2024, marking a record-breaking year, and has properties in over 100 countries. GTT’s SASE framework improves network and application performance, provides robust defense, and offers a tailored commercial arrangement with a flexible pricing catalog for hotels.
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  • 10 min

Hotel Internet Services Introduces BeyondTV SmartRoom with Casting

  • Tony Loeb
  • 18 March 2025
🍴 The National Restaurant Association Restaurant, Hotel-Motel Show® announced the 2025 Kitchen Innovations (KI) Award winners, highlighting foodservice equipment and technology advancements. The Show will run from May 17–20 and will feature a Kitchen Innovations Showroom. Award-winning products such as Alto-Shaam's Origin™ convection ovens, American Metalcraft's BuffetBoost™ Warming Block, Appliance Innovation's SimpliciTea 1500, and Atosa USA's Chillstream™ Undercounter Frozen Food Dispenser, among others, demonstrate significant improvements in efficiency, sustainability, and performance. Products like these aim to streamline operations, enhance customer experiences, and reduce waste, with an emphasis on real-world impact for foodservice operations.
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  • 10 min

Peachtree Group Implements Hotel Investor Apps ERP & Accounting Software

  • Tony Loeb
  • 18 March 2025
🍳 The National Restaurant Association Restaurant, Hotel-Motel Show® announced the 2025 Kitchen Innovations (KI) Award winners, which will be showcased at the event from May 17–20, 2025. The awards recognize advancements in foodservice equipment and technology that enhance kitchen operations and drive growth. Attendees can explore these solutions, which aim to improve kitchen workflows, sustainability, and consistency. The Show brings together various sectors of the foodservice industry and features discussions on kitchen equipment innovation (Saturday, May 17 at 11:00 a.m. CT) and networking opportunities (Saturday, May 17 at 12:00 p.m. CT).
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  • 10 min

Radisson Hotel Group Selects GTT for Global SASE Deployment

  • Tony Loeb
  • 18 March 2025
🍕 The National Restaurant Association Restaurant, Hotel-Motel Show announces 2025 Kitchen Innovations (KI) Award winners, exhibiting groundbreaking foodservice equipment and technology. The Show, to be held May 17–20, will showcase these innovations in Chicago. Innovations include Alto-Shaam's high-velocity Origin™ convection ovens, American Metalcraft's BuffetBoost™ Warming Block heating to 190°F in seven minutes, and Appliance Innovation's SimpliciTea 1500 that preserves fresh brewed tea quality. Atosa USA's Chillstream™ dispenses frozen products, while Bridge Appliances' OMM Automated Egg Cooker cooks 36 eggs in three minutes. Carter-Hoffmann's CHrisper Station doubles standard holding time for fried foods, and Charter House Innovations' RoboFry X4 is a compact fry automation solution. CookUp Group's Scraegg cooks eggs in 15 seconds, and Doyon's Dual Fuel Gravity Charcoal Oven combines charcoal and electric heating. Judges from global brands evaluated submissions for impact and value to foodservice operators.
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