Innovation - 10 Minutes News for Hoteliers - Page 388

4 min

The AI Maturity Crisis in Hospitality: Your Guests Deserve More than Basic Bots

🛒 A recent study indicates that 60% of AI deployments in the hospitality industry's contact centers are considered "low maturity," focusing on automation and cost reduction rather than enhancing customer experience. This trend affects guest satisfaction, as evidenced by 42% of contact centers struggling with high agent turnover, 39% facing employee burnout, 31% dealing with fragmented tools and data, and 20% experiencing long customer wait times. Mature AI deployments see 68% increases in upsell and cross-sell rates, 66% reduction in customer acquisition costs, and 64% improvement in revenue per interaction. High-maturity AI is crucial for personalized service and efficient operations.

Campaigns Manager

📣 HiJiffy's Campaigns Manager is designed for hoteliers to independently create, manage, and monitor messaging campaigns. It features automated in-stay campaigns, real-time analytics, and flexible management options. The tool offers benefits for hotels, such as increasing direct bookings and staying organized, as well as saving staff time and reducing errors. Guests benefit from timely updates and better experiences. Access is plan-specific, with Premium Plan offering up to 4 campaigns per reservation by default, and Enterprise Plan having customizable limits. Overuse incurs additional charges. The Overview tab allows tracking of messages, extra costs, and campaign breakdowns, while the List of Campaigns tab facilitates campaign management. Integrations with PMS/CRM are required for recurring campaigns. Campaign setup involves selecting details, setting triggers, targeting guests, configuring channels, and composing messages. The Campaigns Manager also helps send messages at key times during guest journeys, from pre-arrival to departure. For further support, users can access HiJiffy's Help Center or contact Customer Success representatives.

2 min

Hot hotels for 2025 – TRIBE Manchester airport Manchester’s biggest 4-star hotel is now open

🏨 TRIBE Manchester Airport, a 4-star lifestyle hotel with a £80 million design, opening in 2025, aims to redefine airport accommodation by offering immersive dining and cutting-edge design near Manchester Airport, which expects over 30 million passengers that year. Located minutes from Terminal 2 and 15 minutes from the city center, TRIBE caters to holidaymakers and music fans, featuring easy access to Manchester's cultural hotspots. The hotel offers dining experiences led by ex-Soho House chef Daniele Pampagnin, including a variety of Italian dishes at TRIBE TABLE, signature cocktails at TRIBE BAR, and a 24-hour GRAB & GO counter. Designed for work and relaxation, the rooms are draped in natural light, emphasizing both aesthetics and practicality.

3 min

Substantial increase in direct bookings for The Samilton Hotel since moving to STAAH

🏨 The Samilton Hotel in Kolkata, established in 1990, chose STAAH's channel manager for its 41 rooms to boost direct bookings, address rate parity and inventory management challenges. Since partnering with STAAH, the hotel has seen a substantial increase in direct bookings, enhanced online visibility, and improved revenue, particularly through the commission-free direct channel. STAAH's user-friendly platform and mobile app have streamlined operations, allowing the Samilton to focus on other business aspects.

1 min

50 Days, 50 Concepts: Rethinking Experiential Hospitality with Generative AI – Dylan Barahona

🏩 Dylan Barahona shares his evolution from child Lego hotel builder to designer of immersive VIP experiences at events like Coachella on Jan. 12, 2025, emphasizing the role of Generative AI in transforming experiential hospitality.

2 min

The Android Advantage: A Game-Changer for Restaurant Tech

💰 Android POS systems provide cost-effective solutions for restaurants with lower hardware costs, maintenance, and licensing fees. The open-source framework and competitive market reduce expenses, aiding businesses dealing with inflation and labor shortages. They are user-friendly, reducing training time in high staff turnover scenarios and allowing easy customization for diverse operational needs. Android POS systems also ensure flexible integration with other technologies, like inventory management and CRM, supporting a unified tech ecosystem for real-time insights into restaurant operations.

1 min

How Google Calendar Simplifies Room Bookings?

📅 Google Calendar provides a cost-effective hotel booking system to manage room availability, guest check-ins, and reservations. Authored by Vanshikha Dhar and published on January 10, 2025, by Hotelogix Blog, the article covers the functions and benefits of using Google Calendar for simplifying the room booking process in the hospitality industry.

1 min

Hotelogix in 2024: Milestones Achieved, Gearing Up for 2025

🏨 In 2024, Hotelogix achieved significant milestones in the hospitality industry, including a successful cloud migration and expansion into new markets, marking a year of revolutionizing hospitality solutions on a global scale. 🌐💼

1 min

Emerging Trends in Food & Beverages – DM eysy

🍯 Ai Palette identified the hot honey trend 2 years prior to its mainstream popularity by analyzing TikTok trends, Google search volumes, YouTube's most searched recipes, and thousands of consumer conversations. This foresight has led to widespread adoption by restaurants and FMCG companies.

1 min

Opportunities rife for sports drinks makers in the Asia-Pacific – DM eysy

💦 In 2022, the Asia-Pacific (APAC) region, led by China, Japan, India, and Indonesia, was the second-largest market for sports drinks after North America. The top four APAC countries combined accounted for nearly 75% of the region's sports drink volumes, driven by a large population and increasing household incomes. Sports drinks like Japan's Pocari Sweat gained prominence over the last 20 years.

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