Innovation

📠 Physician offices and small businesses across various industries still utilize faxes and manual data entry, despite advances in clinical medicine. Tennr, a portfolio company of a16z, trained LLMs on 3 million medical records to automate patient data extraction from faxes, emails, call transcripts, and file systems. This AI workflow significantly reduces administrative overhead by 90% and positions Tennr as a core system of record for its customers. Similar AI applications are emerging in law, freight, and loan underwriting, aiming to replace legacy systems and streamline business processes.

🏕️ Tour Marbella, leveraging Bókun's software, generated 54% of annual bookings through OTAs and the Bókun system. The tour operator also secured seven supplier contracts and 16 reseller agreements. The partnership aims to differentiate in a competitive market and has resulted in increased brand exposure and revenue for Tour Marbella, with Bókun's platform making operations more efficient.

🏡 Chokhi Dhani Group, founded in 1990, with properties in India and abroad, faced direct booking issues before implementing STAAH's booking engine. Post-integration, the group witnessed a 30% increase in direct bookings, a 20% rise in occupancy rate, and a 25% lift in revenue. STAAH's solution provided real-time updates, easy booking processes, and advanced analytics, leading to more efficient operations and smarter pricing decisions. The group saved time and enhanced customer experience as a result.

📱 Josiah, with decades of experience in the hotel technology ecosystem, shares insights on technology in hospitality. Covering technology evaluation, purchase, implementation, and long-term partnerships, he emphasizes the impact of technology on guest experience and operational efficiency. Listeners learn how to start their tech journey, identify pain points, and use tools like Hotel Tech Report for informed decision-making. For feedback, contact Josiah at hospitalitydaily.com or LinkedIn. This rich episode offers a comprehensive guide to harnessing technology for hospitality success.

🏦 André Mallet, the Assistant Front Office Manager at The Jefferson in Washington, D.C., was featured on Oct. 27, 2024, discussing his career and insights into hospitality. André's path included work in South Africa, studies in Switzerland, and various roles at luxury hotels. Key mentions were Hotel Management's "Top 30 Under 30 Hospitality Professionals" (2024), École Hôtelière de Lausanne, and the impact of mentorship. Practical advice on adaptability and the use of technology like Opera and ALICE software were highlighted. The episode was supported by Hireology.

🔓 Miele, Inc., established in 1899 in Germany, has 125 years of experience in the European commercial laundry equipment market and roughly 41 years with Miele USA in Princeton, New Jersey. Their washers and dryers support sustainability by using 25-30% less water and energy, and feature patented honeycomb drums that extend textile life by 3-5 times, reducing lint by 90%. Miele's touchscreen-enabled machines offer customizable programs and support multilingual operations in over 30 languages. They provide stacked models for space efficiency, with dryers requiring only 15-20 minutes for nearly dry textiles post-wash. Miele's remote maintenance system, Miele MOVE, is available in Europe and coming to the U.S., offering proactive care via WiFi. They recommend hotel operators choose equipment based on productivity, reliability for 30,000 hours of operation (15-20 years), and vendor support, including their own technicians and trained partners.

🎁 Hallmark's new Gift Card Greetings merge a physical greeting card with a digital gift card, featuring over 100 brands like Starbucks, Darden Restaurants, and DoorDash. Lauren Benson, Hallmark's Senior Director, touts convenience and customization; Jaime Yeager, VP at InComm Payments, emphasizes a personalized experience. Available for $4.99 at Hallmark.com, Hallmark Gold Crown Stores, and select retailers, the cards offer a range of designs for various occasions, simplifying the gifting process with a secure, personable touch.

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🏨 U.S. hotel industry reported positive growth in October 2024 compared to 2023, with occupancy at 70.1% (up 1.6%), ADR at $169.85 (up 2.5%), and RevPAR at $119.01 (up 4.2%). Tampa occupancy surged by 23.6% to 83.7% due to Hurricane Milton. Miami led in ADR and RevPAR increases, at $245.28 (up 29.9%) and $179.72 (up 35.5%), respectively, driven by Taylor Swift's Eras Tour and Adobe MAX 2024. Las Vegas and Denver saw RevPAR declines of 19.5% to $192.14 and 12.5% to $105.98, respectively.