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Innovation

4700 posts

Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

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  • 3 min

Hostaway Report Reveals STR Property Managers Care More About Growth, Extreme Weather than Tech

  • Tony Loeb
  • 12 December 2024
🍕 Bikky, a customer data platform, partnered with Haven Hot Chicken, a multi-unit restaurant brand founded in 2020 that opened its ninth location in summer 2023. Haven Hot Chicken, recognized for rapid growth in the state and country, uses Bikky to track guest behavior across all locations and make data-backed decisions. President and Co-Founder Jason Sobocinski emphasized Bikky's role in providing insights for menu choices and real estate evaluation for upcoming expansion plans, with the brand aiming to double store count next year. Bikky aids in marketing precision and demographic analysis for future site selection, crucial for Haven's 2025 goals amidst changing economic conditions.
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  • 4 min

How Austin’s El Arroyo developed a cult following

  • Alicia Kelso
  • 12 December 2024
📖 Entrepreneur Ellis Winstanley launched Axial Shift in 2017, a software incentivizing managers and employees. He owns restaurants, including Cain & Abel’s (since 1991) and Star Seeds Café (60 years old). In 2012, Winstanley and wife Paige bought El Arroyo, a Tex-Mex restaurant opened in 1975 in Austin, Texas. Post-Great Recession environment hindered rapid expansion. They focused on brand building, notably El Arroyo’s marquee sign, driving online engagement. By 2019, El Arroyo’s merchandise expanded to 350 SKUs, including seven volumes of “El Arroyo’s Big Book of Signs.” A 15,000-square-foot warehouse and sales team now support their retail business. Half of annual revenue comes from the holiday season. With the brand's growth, they plan to open six corporate restaurants by 2026, each expected to generate $7 million in revenue.
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  • 1 min

Roku’s 2025 Predictions: The Year Ahead in Streaming

  • Tony Loeb
  • 12 December 2024
🎮 Predicted next year, fans will experience enhanced interaction with sports through streaming platforms, featuring personalized content, gamification, commerce, and sports betting. Engagement will include placing bets and purchasing tickets using remote controls or mobile phones, with interactive overlays directly on streamed games.
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  • 1 min

Insights to Own the Future

  • Tony Loeb
  • 12 December 2024
📊 Activate Consulting's 10th annual insight report on technology and media outlook is now available for download. This comprehensive report offers a deep dive into upcoming trends in technology, internet, media, entertainment, eCommerce, and sports, informed by large-scale consumer insights, industry and economic analysis, and Activate Consulting's proprietary expertise.
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  • 2 min

Rtfkt — an early Web3 fashion success story — is folding

  • Tony Loeb
  • 12 December 2024
🎮 Rtfkt, a Web3 streetwear brand acquired by Nike in 2021, will cease operations by January 2025. Founders Benoit Pagotto, Steven Vasilev, and Chris Le announced the shutdown on Discord and X, calling it a "new chapter." Rtfkt, founded in 2020, reached $185.3 million in NFT sales revenue before its acquisition by Nike. A final website update and a product drop 'Mnlth X featuring the Blade' are scheduled for this month. The brand's future and its integration with Nike's digital strategy after the closure remain uncertain.
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  • 4 min

The Zipper Hotel & Apartments reveals how tech platform enables it to operate with 80% fewer staff

  • 10minhotel
  • 12 December 2024
Düsseldorf, 09 December 2024 — A 168-room hotel has revealed how it manages to operate seamlessly with an ultra-lean team of staff thanks to a cutting-edge tech platform it launched with…
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  • 3 min

Grubhub Onsite and Hilton Expand Partnership to Elevate the Guest Experience

  • Tony Loeb
  • 12 December 2024
🍔 Bikky, a data platform for restaurants, partnered with Haven Hot Chicken, a fast-growing Nashville-style chicken brand founded in 2020 with nine locations. Haven leverages Bikky to understand guest behaviors across all outlets, influencing decisions from menu to marketing. Insights from Bikky enabled Haven to retain a strategic menu item and enhance their marketing precision. Haven is poised for ambitious expansion in 2025, with detailed demographic data to inform site selection and maximize ROI. Bikky's clientele includes fast casual brands like Dave's Hot Chicken and Bojangles.
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  • 3 min

Grubhub Onsite and Hilton Expand Partnership to Elevate the Guest Experience

  • Tony Loeb
  • 11 December 2024
🔥 Bikky, a data platform for restaurants, partnered with Haven Hot Chicken, a rapidly growing Nashville-style chicken brand founded in 2020 with nine locations as of summer. The partnership enables Haven to analyze customer behavior and make data-driven decisions. Bikky's insights helped Haven retain a lower-selling menu item, the caesar salad, due to its influence on customer frequency. Haven plans to double store count in the next year, with Bikky aiding in expansion success measurement. Bikky also serves brands like Dave’s Hot Chicken and Bojangles.
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Reviving the GDS Advantage: Maximizing Hotel Bookings through Travel Sellers

  • Tony Loeb
  • 11 December 2024
🏨 North America leads in GDS usage, with 91% of travel sellers using it as much or more than 2 years prior. Latin America (51%), Europe/Middle East/Africa (57%), and Asia Pacific (56%) report increased GDS usage. Over two-thirds of travel sellers are influenced by GDS ads, and 93% respond to terms like “free” or “complimentary”. Sustainability is important for 60% of sellers. Effective GDS campaigns need audience insight, tailored marketing, performance optimization, and relationship building to engage global travel sellers and increase hotel bookings.
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How Fire & Vine Hospitality Transformed Customer Engagement with RTN Data Standards and Oracle CrowdTwist

  • Tony Loeb
  • 11 December 2024
💰 Fire & Vine's private dining business generates 30-35% of its total revenue, primarily from corporate clients. The company is using CrowdTwist to segment customer profiles for targeted marketing campaigns. The transition from a 12-year-old legacy loyalty system to CrowdTwist began with the intention to keep initial functionality, but by 2025, Fire & Vine aims to fully leverage the new system's capabilities for personalized customer rewards and employee engagement programs, as discussed at MURTEC 2024. The company is focusing on personalization, with plans to run exclusive offers for loyal customers and create tailored incentives for employees.
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