Innovation - 10 Minutes News for Hoteliers - Page 395

3 min

FETCH Becomes Preferred Global Supplier for Pay and Order Solutions with Accor

💸 iSeatz's annual report on U.S. travel loyalty, with input from 256 loyalty program decision-makers and 4,341 consumers, reveals 55% of American consumers belong to a travel rewards program, up 8% from 2023. Notably, 47% of brands use customer lifetime value and 43% rely on net promoter score to measure success. However, 62% of consumers experience UX issues with booking, yet only 29% of brands are addressing this. AI usage for travel planning stands at 47% among consumers, with 84% of luxury program members valuing personalization.

Shake Shack Promotes Steph So to Chief Growth Officer

🏆 iSeatz released its annual U.S. travel loyalty report, drawing insights from surveys of 256 loyalty program decision-makers and 4,341 U.S. consumers, addressing changes in consumer behavior, program design, and technology. Key points include the increasing role of AI and personalization, with 47% of consumers having used AI in travel planning. 55% of Americans are part of travel reward programs, a rise from 2023, and 22% have 3-5 loyalty programs with travel booking capabilities. Brands are focusing on customer lifetime value (47%) and net promoter score (43%) for success metrics. Consumers prioritize savings (44%), yet 62% find booking travel frustrating due to UX issues. High-value groups prefer personalized offers, with 84% of luxury members and 76% of households with children valuing tailored options. The report emphasizes the need for brands to resolve UX issues and adopt advanced travel technology.

6 min

IDeaS Hospitality Consulting: Your Partners on the Path to Revenue Management Excellence

💸 Hospitality businesses seeking revenue optimization can benefit from consulting services that provide expertise in change management, technology utilization, and industry-leading practices. IDeaS offers such services, with team members like principal industry consultant Peter Gal, who share knowledge on overcoming challenges like developing business processes and competitive positioning. About 50% of IDeaS' projects are custom-tailored, addressing client-specific needs such as technological roadmaps and revenue organization upskilling. IDeaS also assists with implementing new RMS across brands. The consultancy emphasizes learning, recommending daily upskilling based on Stephen Covey's principles.

5 min

How to use AI-powered messaging to drive direct bookings

🏨 Visito AI's platform integrates with Cloudbeds, resolves 97% of guest inquiries automatically, and supports over 50 languages, enhancing guest experience and operational efficiency in the hospitality industry. AI-powered messaging systems in hotels can automatically answer 90%+ of incoming questions, improving direct booking conversions and reducing dependency on OTAs. Implementing AI messaging leads to faster response times, reduced operational costs, and increased profitability.

5 min

STAAH Product Updates You Can’t Miss – January 2025

💸 In January 2025, a product update introduced the "SwiftBook – Book More" option, now default in the cart area, with a new permission to disable it if needed. The update also featured an enhanced Smart Pricing discount ribbon displaying the discount name and an optional custom icon. Promo Codes were improved, offering better label design and visibility, with three visibility options for rate management. The "Pay Now" feature was updated to clarify cancellation policy changes, and discounts on discounts (stackable discounts) for Device and Region were introduced. Additionally, UI improvements to the Availability Calendar and new channel integrations with G2 Travel, Wowcher, AVQuest, LetsGoa, and Travcal were announced.

3 min

Unique Website Content for Every Visitor with Swaps

💾 Introducing Swaps, a new website personalization tool for the hotel industry that requires no technical skills. Simply add one line of code to dynamically replace text and images based on visitor profiles with no impact on SEO or loading times. Customize content for couples, families, social media visitors, or specific countries to increase bookings by engaging with guests more meaningfully. Monitor performance with a user-friendly dashboard and integrate with THN messaging for a consistent experience.

2 min

The future of the TMC

📊 American Express GBT is currently attempting to acquire CWT, facing resistance from the U.K. Competition and Markets Authority over concerns of limiting choices for multinational corporations. Traditional TMCs like American Express GBT, BCD Travel, and CWT have been in service for decades and invested millions in technology updates. New entrants within the last 10 years, such as Navan, Travelperk, and Spotnana, are building tech stacks around the IATA New Distribution Capability (NDC) and embracing the API economy, challenging the established TMCs' dominance. Major TMCs have responded by investing in their tech stacks and online booking tools (OBTs) to rival new entrants.

3 min

New AI Use Cases for Restaurants

💻 Paul Schwantes from The Howard Company, with 75 years in business, discusses AI integration in restaurant operations, leveraging technologies like computer vision and conversational AI. The company, known for branding signage and drive-thru solutions, also offers software connecting different systems and assists in human-AI interaction for seamless data flows and order confirmation. The Howard Company employs AI for A/B testing and personalizing upsell strategies according to regional trends. Oliver Ostertag of PAR Technology emphasizes AI's role in creating engaging customer experiences and improving efficiency. AI advancements include voice AI with empathetic, human-like interactions and kiosk personalization. PAR, post-acquisition of Delaget, aims to transform from 'software as a service' to 'agent as a service,' focusing on enhancing human roles rather than replacing them.

3 min

Seamlessly Sweet: Viceroy Sugar Beach Elevates the Guest Experience

🏩 Viceroy Sugar Beach, managed by Highgate, earned an Honorable Mention in the Guest Experience category at the 2024 Hotel Visionary Awards for its digital transformation. Highgate partnered with InnSpire to integrate AI-driven platforms like InnSpire ONE, streamlining hotel operations and enhancing guest personalization. The new system boasts a 90% seamless handling of guest inquiries through AI, improved F&B revenue via geo-targeted upselling, and positive guest feedback on mobile check-ins and app-based services. Currently, three Viceroy properties have adopted the new tech, indicating a trend towards integrated digital guest journeys in luxury hospitality.

1 min

Hotel Management Technology: The Future of Hospitality

🚧 The article does not provide specific factual data such as stats, numbers, or detailed events that can be summarized. It focuses on the general theme of hotel management technology and its impact on the hospitality industry, emphasizing the importance of AI, automation, and digital solutions for optimizing operations and improving efficiency. There is no explicit "who, what, where, when, why, and how" related to a particular event or study that can be extracted as factual data. The metadata indicates that the article is intended to discuss the future of hospitality through technological advancements.

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