Innovation

Annual Hospitality Conference, Manchester, 29 September 2025 – RMS, a leading hospitality platform for hotels, motels, serviced apartments, and short-term rentals has announced an integration with ResDiary, an Access Group company and specialist…

A hotel keycard may be small, but its impact on the guest journey can be monumental. That was the message from GCSTIMES, which presented its vision for the future of keycard innovation at the Wyndham SEAPR General Managers Conference in Thailand this month.

Kondody Hotels & Resorts streamlined multi-property operations with STAAH’s real-time channel manager, improving efficiency and guest experience. When you think of Kerala in India, you picture lush greenery, misty hills,…

Hotels get a constant stream of guest feedback, but it’s scattered across Google and TripAdvisor. That means slow follow-ups, missed negative reviews, and painful reporting. To fix that, I built…

CEO+AI is for travel leaders interested in AI strategy and business outcomes. I met a girl last week. Her name is Fiona. You know those times when you meet someone,…

𝐓𝐡𝐫𝐞𝐞 𝐥𝐞𝐠𝐚𝐜𝐢𝐞𝐬 … 𝐖𝐡𝐚𝐭𝐬 𝐭𝐡𝐞 𝐆𝐚𝐦𝐞 𝐂𝐡𝐚𝐧𝐠𝐞𝐫?  The GDS race is entering a new era: innovation, consolidation, or fade-out. The winners will be those who adapt – or unite –…

✈️ The Next Battleground in Online Travel: My Take Dennis Schaal at Skift recently highlighted how Expedia, Booking, and Hopper are reshaping their strategies. What stood out to me wasn’t…

Business travel spending in Latin America – which includes Central and South America and Mexico – is projected to reach $63.9 billion USD this year, a 3.2% increase over 2024. However, the region is expected to navigate persistent challenges into 2026 that will continue to weigh on its overall economic outlook, including low investment, widening fiscal deficits, high debt-to-GDP ratios and trade policy uncertainty.

I just turned up at my hotel & the lobby was completely empty. No receptionist, no hotel manager, no porter & no concierge. Welcome to the new age of self…

After fifteen years spent teaching students across Europe, twenty in digital marketing, and twenty-six in hospitality, one conclusion imposes itself with brutal clarity: (almost) everything we thought we knew about…