Innovation

Artificial intelligence is rapidly finding its way into every corner of hotel operations, but the real question for leaders is no longer if to use AI, it is how to use it without eroding the human spirit of hospitality. This visual blueprint lays out a clear, executive level framework for making AI a force multiplier for people rather than a shiny IT project. It explains the defining challenge of marrying high tech with high touch and shows, through practical do and do not guidance, how to avoid the most common mistakes such as chasing competitors, ignoring frontline teams, relying on poor data, or diluting brand authenticity.

The bold truth: Modern sales leadership isn’t about obedience—it’s about rewriting the playbook to unlock unstoppable growth.

This article was written by Travolution. Click here to read the original article Personalised experiences for every traveller Travel planning and engagement platform, Tripism, is bringing every element of a…

A common protocol for agent-to-agent communication could redefine how digital services are accessed and delivered Dec 12, 2025 AI companies are increasingly aligning around a shared technology called MCP, the…

Booking Holdings sees apps and emerging AI devices reshaping how travelers interact with brands Dec 12, 2025 At Phocuswright, Booking Holdings Chief Strategy Officer Rob Ransom argued that websites are…

Why AI-driven planning tools are changing how hotels are discovered, booked, and experienced Dec 12, 2025 Trip planning is evolving toward more personalized, technology-driven experiences and what this shift means…

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software technology and services, today announced that Streamsong Resort has selected Agilysys Golf and Agilysys Mobile Caddie App to deliver innovative and time-saving experiences for the property’s golf staff, caddies and players. One-of-a-kind innovative technology enables caddies to manage their schedules as independent contractors, properties to better coordinate in real-time with players to deliver “white-glove” service, and managers to reduce manual work. The Mobile Caddie App delivers more than 20 hours per week in scheduling efficiency.

HSMAI Europe is pleased to announce a two-year strategic partnership with TrustYou, the leading hospitality AI platform specialising in guest intelligence, reputation management, and data-driven customer experience optimisation. Under the agreement, TrustYou becomes an HSMAI Europe Organisational Vendor Member and enters into a two-year strategic sponsor partnership, bringing deep guest-intelligence expertise into HSMAI Europe’s growing portfolio of initiatives and industry programmes.

2026 AI predictions 1. SaaS and agents merge completely in 2026. Every SaaS product becomes an agent platform, and every agent platform builds SaaS features. The ones that don’t adapt…