Innovation

🤖 Over the past quarter, Semrush conducted a major AI visibility study analyzing 230,000 prompts across ChatGPT, Google AI Mode, and Perplexity. ChatGPT notably reduced citations to Reddit and Wikipedia, indicating a shift in its citation model. Only about one-third of Reddit's rankings would have been impacted by the num=100 parameter change, suggesting a deeper recalibration. Google AI and Perplexity were stable, underlining that this shift was specific to ChatGPT aiming for more diverse and unbiased information sources.

🚪 Cloudbeds introduced their 2026 Preferred Partners to enhance hospitality via trusted innovations. WOT Ericeira Lodge in Portugal leverages FLEXIPASS Webkeys for stress-free guest experiences. TESA Hotel, powered by TESA ASSA ABLOY, offers keyless access with secure wireless door locks. Upcoming events include FITUR in Portugal (21-25 January), StayWyse in Hungary (4-5 February), and ITB Berlin in Germany (3-5 March). FLEXIPASS, a leader in keyless solutions, boosts hotel efficiency and guest satisfaction.

🗺 The Osaka Group's new platform, Osaka Connect Dot Com, launched to unify the travel ecosystem, offers 24 products in one place including flights, hotels, and visas. Available in over 120 countries, it features AI-driven automation for real-time integration and multi-currency support. With dynamic pricing and tailored markups, it aims to revolutionize travel management for B2B and B2E markets, providing a smarter, connected experience akin to Amazon in the travel industry.

📅 Mindtrip, an AI-powered tool from San Francisco, launched B2B products to help hotels personalize guest experiences. The platform provides tailored recommendations for local attractions, dining, and activities, enhancing guest engagement pre-stay. Hotels use Mindtrip’s code snippets and templates for integration, offering a seamless experience. Magic Links and geo boundaries connect guests with trusted local partners. The Landsby praises its intuitive setup, launched in weeks, enhancing customer service and marketing expansion.

💳 Mews launched a Zero Dollar Authorization feature to verify guest cards without charging, reducing failed payments and chargebacks for hotels. The feature aims to provide smoother payments and protect revenue without third-party providers. Susanne Sandler of Mews emphasizes its frictionless nature and profitability. Lacey King from Seattle's The Maxwell Hotel highlights time-saving and reliability benefits. Mews also introduces preauthorization to ensure funds availability.

🏖️ Paradise Point Resort & Spa in San Diego, managed by Davidson Resorts, completed its conference center renovation, enhancing over 60,000 square feet of indoor and outdoor spaces with coastal-inspired design. Featuring flexible layouts, improved technology, and sustainable elements, the resort's updated venues include the Paradise Ballroom and the Sunset Ballroom with panoramic views of Mission Bay. Eco-friendly upgrades include LED lighting and energy-efficient materials, reflecting a commitment to sustainability.