Majority of travellers prefer experiences…
📅 68% of travellers now favor hotels offering personalized experiences over traditional loyalty programs. Among Gen Z, this preference rises to 83%. A Mews survey found 71% of high-income earners also value tailored experiences. Only 24% of travellers find hotel rewards most valuable. Frustrations with traditional programs include quick expiration (28%) and blackout dates (24%). 88% will return with consistent service, while poor service (62%) deters loyalty. Hospitality must transition from transactions to personal connections.
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