Sweet Smell of Success: How scent marketing captures not only hotel guests’ noses, but hearts.
😍 Marcel Proust, a novelist known for exploring "involuntary memory," believed simple cues like food or smell can trigger complex memories. Scent marketing, aligning a brand with a signature fragrance, is used by companies to strengthen consumer relationships. For example, Langham Hotels & Resorts' Ginger Flower fragrance embodies its luxury motif. Integra Fragrances CEO Lorenzo Cotti emphasizes staying current with perfumery trends for relevancy. HD Fragrances, partnering with luxury French hotels, created four unique scents for Anantara Plaza Nice over six months. Maison 21G, collaborating with hotels, believes in scent variety for different spaces and local ingredient use. Integra's seasonal scents at Rome Cavalieri and a Christmas fragrance enhance guest experiences. Scent marketing can increase on-site spending and create additional revenue through retail offerings of branded products like candles or perfumes. Integra also designs diffusion systems with air quality sensors, offering guests take-home fragrance collections to extend their experience. Scent marketing allows hotels to establish memorable connections with guests.
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