Hotel Wholesalers Now Distribute Rooms Across 135 Markets, Potentially Diluting Direct Customer Relationships for Hotels
💰 Jul 20, 2026, by Markus Busch. The wholesale hotel industry is evolving, with traditional contracts becoming obsolete. Rocket Travel by Agoda, part of Booking Holdings, integrates hotel inventories into systems accessible to banks like Citi (since 2023) and airlines. HBX's single connection reaches over 60,000 sellers in 135 markets. Hotels face losing direct customer relationships as rooms sell through third-party portals, impacting loyalty. Wholesale deals now cost both margin and customer retention. The guest's stay remains the only chance for hotels to reclaim relationships.
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