Gen Z and Millennials Favor Loyalty Programs Offering Flexibility and Novelty, Finds Phocuswright Study
🗺 Gen Z and millennials prioritize diverse travel experiences over brand loyalty, yet value loyalty programs with flexibility. Phocuswright’s study reveals Gen Z and millennials have higher redemption rates in loyalty schemes than older generations. Two-thirds of millennials redeem travel through credit card points, while both groups favor OTA programs for variety. As their spending power grows, travel providers must enhance program versatility to engage these younger travelers. Statistical insights are part of Phocuswright’s "Travel Loyalty in 2026" series.
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