Alina Hernandez Advocates Experience-First Design in Hospitality, Emphasizes Co-Creation for Guest and Employee Satisfaction
📚 At the EHL HumanX Summit in Lausanne, Alina Hernandez, founder of the Wellness Innovation Hub, discussed experience design with Simone Puorto. Hernandez emphasized designing experiences for users before constructing buildings to avoid costly retrofits. She advocates co-creation with stakeholders and employees to meet evolving needs in a fast-paced digital world. Hernandez highlights that personalization should be based on actual guest input rather than assumptions, using technology to gather insights. She stresses designing wellness as a holistic state encompassing physical, mental, and emotional aspects.
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