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Market Trends

1668 posts

[[ 4 ]]

Hotel guest satisfaction rises despite higher room rates: J.D. Power

  • HOTELSMag.com
  • 15 July 2025
🛌 J.D. Power's 2025 North America Hotel Guest Satisfaction Index reveals higher satisfaction despite record-high room rates. Satisfaction improved due to better room conditions, cleanliness, and amenities, with 72% of rooms featuring smart TVs. Mobile app users reported higher satisfaction (699 points) than non-users (631 points). Only 12% of guests had issues, which lowered satisfaction drastically. Top brands include The Ritz-Carlton and Omni Hotels. The study analyzed 39,219 guest responses from May 2024 to May 2025.
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  • 1 min

Small Towns, Big Dreams

  • Isaac French
  • 14 July 2025
🍴 The Pie Safe, run by family and friends, is known for its unique approach in Deary, Idaho. With ~20 staff, co-owner John organizes biannual summer and winter trips, fostering a familial relationship. Despite narrow restaurant margins, it has consistently been profitable. Beyond the restaurant, the family has revitalized Deary by restoring the train depot and opening a quilt shop and butcher shop, creating a comprehensive experience for visitors.
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  • 1 min

A Contrarian View on Personalisation in Hotels⛱️ | Vassilis Syropoulos

  • Vassilis Syropoulos
  • 14 July 2025
🌴 In summer, the idea of personalization in hotels is challenged. As people seek novelty during leisure travel, familiar experiences might not satisfy. Surprises and unfamiliar experiences create memorable moments. Brands delivering unique experiences, rather than familiar comforts, often provide the most talked-about visits. Is it time to rethink personalization in hospitality?
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  • 2 min

Saudi has record year for travel

  • Travel Weekly Group Ltd
  • 14 July 2025
🏖 Saudi Arabia's tourism industry achieved a record-breaking year in 2024, welcoming 115.9 million tourists. This included 29.7 million international visitors, marking an 8% increase from the previous year and a 70% rise from 2019 figures. March 2024 saw a peak of 3.2 million visitors, coinciding with the Formula 1 Saudi Arabian Grand Prix. International tourist spending increased by 19%, with visitors staying an average of 19 nights. Saudi ranks first among G20 nations for international tourist growth.
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BWH Hotels drives membership through diversification, egalitarianism

  • David Eisen
  • 9 July 2025
🏨 BWH Hotels, a non-profit membership organization, generated $8.5 billion in global revenue last year. CEO Larry Cuculic, appointed in 2021, oversees 18 brands, including Best Western and WorldHotels. BWH operates 4,300 hotels worldwide and continues to expand with new projects in New York, Palm Beach, and Saudi Arabia. Significant acquisitions include WorldHotels in 2019. The company emphasizes flexibility, less prescriptive brand standards, and plans digital transformations under CTO Bill Ryan, hired in late 2024.
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How Europe’s hotels thrive with smarter distribution

  • Automatic
  • 8 July 2025
📈 Jul 8, 2025, Europe: A survey of 821 hotel executives from 18 countries reveals that 88% of hotels use at least two OTAs, boosting occupancy (82%) and profitability (74%). Direct sales channels are growing in importance for 68% of hotels. Independent hotels capture 85% of 133 million additional OTA-driven overnight stays. A Belgian study shows a 2.9 percentage point increase in return on assets for small hotels on Booking.com. 63% report reduced customer acquisition costs.
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  • 1 min

Health Tourism: Why Hoteliers Must Tap Into the Global Wellness Travel Boom

  • Vanshikha Dhar
  • 7 July 2025
🏨 Health tourism is booming in 2025. Hotels must adapt to attract health-conscious travelers, increase revenue, and build loyalty. Wellness travel is a key trend, and properties can capitalize on this by offering specialized services. The emphasis is on staying competitive and meeting evolving guest expectations. Written by Vanshikha Dhar and featured on the Hotelogix Blog, this article highlights the importance of integrating wellness into hospitality offerings.
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  • 2 min

The Demographic Flip | Philippa Wagner

  • Philippa Wagner
  • 4 July 2025
🕵️ In 2024, the global demographic landscape shifted as those over 65 outnumbered those under 15, a trend expected to double in 30 years, according to the WHO. This age group is redefining travel, seeking adventure and unique experiences. Despite their growing influence, the hospitality industry remains focused on Gen Z. As older travelers drive change, the question remains: will hospitality adapt to mindsets over demographics, creating spaces that reflect desires rather than age?
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  • 2 min

‘Fundamental shift’ in Gulf visitor…

  • Travel Weekly Group Ltd
  • 4 July 2025
🗺️ Visitor preferences in the Gulf region are shifting, says a PwC Middle East and Mabrian Technologies study. The new "Stay Play Shop" framework emphasizes cultural connection and emotional engagement, advocating for dynamic, visitor-centric ecosystems. It highlights the importance of public-private partnerships and sentiment measurement. PwC's Nicolas Mayer and Philippe Najjar stress creating generational legacies, while Sonia Huerta underscores satisfaction metrics, aiming to enhance economic impact and visitor loyalty through integrated experiences.
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India’s travel boom set to reshape global leisure market

  • Automatic
  • 4 July 2025
🛫 Jul 4, 2025: Global leisure travel spending will rise from $5 trillion in 2024 to $15 trillion by 2040, as per BCG. India, fueled by its expanding middle class and youth, drives this surge. Domestic travel grows at 12% annually, regional at 8%, and international at 10%. By 2040, global domestic travel will soar from $4.1T to $11.7T. Millennials and Gen Z in India show up to 26% more travel interest compared to older generations.
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