Hotel guest satisfaction rises despite higher room rates: J.D. Power
🛌 J.D. Power's 2025 North America Hotel Guest Satisfaction Index reveals higher satisfaction despite record-high room rates. Satisfaction improved due to better room conditions, cleanliness, and amenities, with 72% of rooms featuring smart TVs. Mobile app users reported higher satisfaction (699 points) than non-users (631 points). Only 12% of guests had issues, which lowered satisfaction drastically. Top brands include The Ritz-Carlton and Omni Hotels. The study analyzed 39,219 guest responses from May 2024 to May 2025.
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