Market Trends

📋 Dr. Tsukanova discusses data anxiety in the hospitality industry, debunking myths about data overload and emphasizing the importance of using relevant data. Key facts include the projection of 175 zettabytes of global data by 2025, millions of daily digital interactions like YouTube uploads, and the distinction between overwhelming global data and manageable, industry-specific data sets. Relevant hospitality data types include guest profiles, booking patterns, occupancy rates, and sentiment analysis. The article refutes the necessity for every professional to become a data scientist, highlighting the existing specialized tools like Property Management Systems (PMS), Revenue Management Systems (RMS), and Business Intelligence (BI) platforms that simplify data interpretation and application. Embracing the right technology and focusing on actionable insights is the proposed strategy to harness data effectively in the hospitality sector.

🍴 Manchester Grand Hyatt San Diego unveiled the transformation of Sally’s restaurant set for a full launch in May, introducing Baja Med cuisine. With an expanded outdoor terrace, the waterfront venue is the first milestone in the hotel’s property-wide enhancement. Chef de Cuisine Alvaro Garcia, drawing from regional flavors, has designed a menu featuring dishes like grilled Spanish octopus and a 32-ounce tomahawk steak, complemented by mezcal- and tequila-based cocktails, local craft beers, and regional wines. New programming includes a "Sunset Salute" toast, "Mini Hour" with miniature dishes and cocktails, and “Sally’s Til 6” with oyster specials. Sally’s accommodates events for 10 to 400 people along the San Diego Embarcadero.

🏠 The Hoxton will open its first Scottish property, a 214-room hotel, in Edinburgh's Haymarket area on June 23. The venue includes 11 Georgian townhouses, a mix of room types, and a space for long stays launching later in summer. Features include a lobby for work and socializing, a screening room, event spaces, and an Italian restaurant. Earlier in 2023, Cedar Capital Partners acquired The Hoxton Edinburgh as part of a €200 million deal, with plans to expand to Australia and Scandinavia by 2027.

📈 Andrew Casperson, promoted to President of Coury Hospitality, envisions doubling the company's portfolio from 22 hotels and 43 F&B outlets in 2024 to nearly double in 2025. Coury Hospitality, with origins in the mid-'80s, recently established Concert Hospitality LLC in 2024 to manage traditional and lifestyle brands. Casperson, starting his career at a Holiday Inn in Burlington, Massachusetts, became GM of a 100-room hotel at 25 and later held VP of Operations role at Omni, overseeing half its portfolio. He credits mentors Dave Johnson, Tina Edmundson, and Mike Deitemeyer with shaping his career, emphasizing revenue-driving lifestyle elements and emotional rewards in hospitality.

🖤 Over the past decade, luxury retail has undergone a significant transformation from being an "impressive container of product" to creating experiential destinations. This shift has been driven by a democratization process, offering more affordable products to a wider audience. Luxury stores now prioritize customer experience and interaction, with see-through windows replacing closed displays to attract even non-buying clients. Sharon Cohen, having joined Prada in 2014 after working with Studio Fuksas, observed these changes firsthand during his eight-year tenure as director of North Europe, where he oversaw a complete refurbishment in the UK, Ireland, Scandinavia, and the Netherlands. Luxury brands now incorporate hospitality elements, such as cafes and exhibition spaces, to keep clients engaged and extend their in-store experience. With the rise in wealth, top clients are offered exclusive VIP services, including private apartments and flats adjacent to flagship stores. Location strategy is paramount, with brands seeking heritage-rich or strategically safe and stable areas for their stores. Designing luxury retail spaces now involves a focus on flexibility, allowing for quick changes and events to maintain customer interest. The layout must facilitate both commercial goals and memorable experiences. Semiotics plays a key role in design, ensuring that every element conveys the brand's identity and heritage. Luxury brands are seen as the vanguard of creativity, with Louis Vuitton often leading the way in exploring new markets.

🔥 DRU, founded in 1754, is a top European fireplace manufacturer. Firehouse of Kendal installed a new DRU fireplace at the Borrowdale Hotel near Keswick, Cumbria, UK, part of the six Lake District Hotels group. The Dru Virtuo 130 Evolve electric fire was chosen for its advanced flame effect, low maintenance, and safety. The installation avoided hotel disruption and added modernity to the traditional space. DRU Fires UK's Virtuo Evolve is app-controlled and environmentally friendly. Firehouse has completed several installations for Lake District Hotels.