Revenue Management

🏨 In 2024, Accor, Best Western, and Wyndham are targeting the midscale market with soft brands, capitalizing on the trend among young travelers for unique, yet affordable lodging. Wyndham is adapting to the preferences of a younger generation, Best Western is tapping into the midscale and economy segments with its SureStay Collection, and Choice Hotels offers an upscale experience through its Ascend Hotel Collection. The shift comes as demand increases for reasonably priced options with distinctive character.

🌊 At the family-friendly resort located on Juanillo Beach, guests enjoy four swimming pools, a lazy river, waterslide, cabanas, and eco-friendly practices. Bahia Principe Punta Cana offers diving lessons, Jeep safari tours, and unlimited drinks at a price of $. Finest Punta Cana features a modern aesthetic with six pools, 15 bars, lounge areas, meals, and activities for $$$. Hilton La Romana provides a water park, casino, four pools, and family amenities at a price of $$$. Sanctuary Cap Cana, aimed at romantic sophistication, includes five pools, a 20,000-square-foot spa, and all food and drink for $$$$.

🍴 In July, food index rose by 0.2%, matching June. Food-at-home index up by 0.1%, food-away-from-home by 0.2%. Over 12 months, grocery prices increased by 1.1%, restaurant prices by 4.1%, surpassing the 21-year average of 3.3%. This period marks the 17th consecutive month of restaurants outpacing grocery prices. The Consumer Price Index also rose by 0.2%, bringing the inflation index below 3% (at 2.9%), the first since March 2021. Full-year 2024 restaurant industry same-store sales growth projected to be the lowest since 2016, excluding 2020.

💸 Mews and Duetto have surpassed 600 joint hotel customers, achieving global revenue growth since their 2017 partnership. Serving properties ranging from 3 to over 800 rooms in 29 countries, the integration allows dynamic pricing based on multiple factors. Customers typically see a 6% revenue increase in the first year and a further 10% RevPAR growth. There's no connection fee for Mews Marketplace users, and integrations with Duetto are 25% faster than the average PMS, fostering quicker ROI through a two-way data synchronization.

🏨 Online Reputation Management (ORM) for hotels involves monitoring and improving a brand's image online by tracking mentions, responding to reviews, and maintaining a positive reputation. Effective ORM can lead to increased bookings, higher average daily rates (ADR), and revenue per available room (RevPAR). Research indicates that 95% of travelers read reviews before booking, and hotels receive feedback that is 57% positive and 43% negative. The PDCA (Plan-Do-Check-Act) cycle is recommended for consistent implementation of new processes and improvements. TrustYou's Customer Experience Platform provides over 180 categories for tracking customer sentiment. A strong online presence, including a user-friendly website and prompt customer service response, is essential. 90% of guests expect hotels to respond to their feedback, and staff behavior strongly influences guest satisfaction and online reputation.

🏕 San Francisco's tourism industry lags in recovery, with the value of its two largest hotels dropping by $1 billion to $553.8 million. As of August 14, 2024, weekend hotel occupancy is down 22% since 2019. Visitor numbers aren't expected to rebound until 2028-2029, contrasting with a mere 4% national decline. The high cost of living in the Bay Area, the second most expensive region in the U.S. after New York City, may deter tourists.

🏨 U.S. hotel transaction volume hit $9.2 billion in H1 2024, a 23% decrease from the previous year. RevPAR remains strong, especially in urban markets with high potential for growth. Factors influencing the hotel industry include sluggish supply growth due to increased construction costs and supply chain issues, yet investor interest persists in urban and high-barrier-to-entry markets. An anticipated rise in commercial mortgage-backed security loans could stimulate hotel transactions in H2 2024.

```html 📌 ``` Mastering 70 hospitality terms is essential for hoteliers. ABVPOR calculates average revenue per booking per available room. ADR measures average revenue earned per sold room. AGOP indicates profitability including both revenue and expenses. AI enhances guest experiences and efficiency. ALOS determines average nights guests stay. B&B offers lodging and breakfast in a home or inn. BAR is the lowest unrestricted rate available. Chatbots provide instant guest responses. CRS manages room inventory across channels. Dynamic Pricing adjusts room rates based on demand. Extended Stay caters to long-term stays. GOPPAR measures profitability per available room. MICE stands for Meetings, Incentives, Conferences, and Exhibitions. Occupancy Rate is a key success indicator. OTAs are online booking platforms with high commission fees. Packages bundle multiple elements for value and convenience.

🍴 Square's Quarterly Restaurant Report in Q2 2024 shows service fees in 3.7% of restaurant transactions, a more than twofold increase from early 2022. Cafe Venetia uses service fees for European model sustainability. Wage analysis via Square Payroll Index indicates restaurant workers' hourly earnings rose by 4.10% versus 2.98% inflation rate as of July 2024, despite a slow down from 2022 peaks. Boston's late-night transactions jumped from 12% in Q2 2019 to 31% in 2024, with similar growth in Richmond and Philadelphia. Washington D.C. suburbs, like Navy Yard and NoMa, have seen more restaurant activity, while areas east of The Potomac River declined.

🏨 India's hotel industry is rebounding with 610 new projects and 75,280 rooms as of Q2, representing 30% of the Asia Pacific pipeline. Vietnam, Indonesia, Thailand, and Japan follow, with India leading in new hotel openings through 2026. Hotel investment volumes in India reached $401 million in 2023, a four-fold increase from 2022. Greenfield projects gained 8,000 keys in 2023, while 2023 hotel signings and openings hit 25,176 and 12,647 keys, respectively, predominantly in Tier-2 cities. India's RevPAR grew by 15.8% in Q4 2023 versus 2022. IHG, Hilton, and Marriott are expanding significantly, with Marriott opening its 150th Indian hotel and planning 12 new hotels in 2023. Accor signed 11 hotels and aims to open nine more across various segments.