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1676 posts

[[ 18 ]]

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  • 3 min

How Hotels Elevate Direct Sales and Personalisation

  • Editorial Team1
  • 15 January 2025
As digital transformation drives the hospitality industry, direct bookings have become a key battleground for hotels. Juanjo Rodríguez, founder and CEO of The Hotels Network, sat down with Florencia Cueto…
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Interview with Thomas Hagemann, Chief Operating Officer at Meininger Hotels

  • b.courtin1
  • 14 January 2025
🏨 Thomas Hagemann, former Radisson Hotel Group specialist, joined Meininger as COO in 2018. Meininger, with 36 European properties, plans 50 by 2030. A new Strasbourg hotel, backed by Credit Agricole and Banque des Territoires, will open in 2026. Other projects include a 157-key hotel in Edinburgh and openings in Barcelona and Kiel. Meininger is exploring expansion in Greece, Poland, Scandinavia, and Great Britain, targeting various clientele types, including 25% group travelers, with a hybrid model. Upcoming refurbishments will affect ten properties, following a year of positive financial performance.
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  • 7 min

Thomas Hagemann, Chief Operating Officer at Meininger Hotels

  • b.courtin1
  • 14 January 2025
🏨 Thomas Haugeman joined Meininger as COO in 2018, after working with the Radisson Hotel Group. Meininger, a leading hostel brand in Europe, is nearing 50 properties with recent project announcements like a new-build in Strasbourg due in 2026. Currently, Meininger operates 36 hotels across Europe, with upcoming openings in Edinburgh, Barcelona, Kiel, and Tel Aviv. They maintain a lease-focused strategy, preferring 20-year terms, as seen in France due to tax considerations. The brand caters to a diverse clientele, including 25% groups, 10% backpackers, and sees potential growth in family and corporate segments. Automation and the enhancement of public areas are current focuses for Meininger's operational strategy.
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The new customer loyalty

  • Automatic
  • 14 January 2025
🏖 On Jan 14, 2025, at The Phocuswright Conference, AirAsia MOVE, Capital One, and Hilton executives highlighted the shift in traveler expectations towards more emotional and experiential connections, surpassing mere transactions. Hilton's Vice President, Oral Muir, advocated for "emotional currency" through personalized services to foster loyalty and encourage family repeats. The panel collectively recognized the importance of understanding customer behavior to deliver lasting value.
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  • 4 min

Maximizing Value: Hotels’ Shift to Non-Room Profitability in 2025

  • Tony Loeb
  • 13 January 2025
📱 By 2025, hotels will focus on diversification for guest loyalty and revenue, expanding beyond guestroom offerings. Mobile ordering will extend to venues like coffee shops and lobbies, catering to digital workers and younger guests. Authentic and flexible F&B options will be key, responding to 76% of hotels experiencing staffing shortages, as per AHLA. Engaging local communities, personalizing guest menus, and using technology for out-of-room revenue will be crucial. Operators will need dynamic content to meet evolving guest expectations and maximize property profitability.
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  • 1 min

HOTELS Jan/Feb 2025 digital issue now available

  • HOTELS Editors
  • 13 January 2025
🏨 HOTELS Magazine released its January/February 2025 issue, exploring hotel industry forecasts with experts' insights. Highlights include BWH Hotels' national conference in Charlotte, N.C., with President & CEO Larry Cuculic; a focus on the growing trend of all-inclusive hotels; a profile on Virginia's luxury hotel Keswick Hall, led by local Molly Hardie; and an analysis predicting China’s hotel performance rebound. The issue is now available digitally.
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  • 23 min

From Pool Attendant to Achieving Forbes 5-Star Recognition – Sean Murphy, The Bower

  • Tony Loeb
  • 13 January 2025
```html 🗣 ``` Sean, at 17, worked at Jamba Juice and set his sights on the Ritz-Carlton, inspired by his father's tenure since 1984. A week after turning 18, he was hired as a pool or beach attendant, quickly advancing through nine roles over eight years. Passionate about the Ritz-Carlton's culture and trust, Sean found growth through respect and guest focus. He was approached by a hotel owner in Mexico, leading to a career pivot. As Director of Operations in Mexico, Sean was tasked with achieving a Forbes five-star rating, which he accomplished by fostering a strong team culture and focusing on Average Daily Rate (ADR) to fund guest experiences. Under his leadership, EBITDA increased by 6% between 2021 and 2022. After three years, Sean sought balance between personal life and career, returning to the U.S. as Director of Rooms at a new Auberge in Santa Barbara, refining foundational skills.
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  • 1 min

How Creative Wellness in Hospitality Is Elevating Guest Experience and Driving Revenue Now – Lou Zameryka

  • Josiah Mackenzie
  • 12 January 2025
🏩 Lou Zameryka, founder of Alively and partner at Ventures Hospitality, discussed integrating wellness into hospitality on Jan. 12, 2025. The aim is to enhance guest loyalty and drive revenue. 🎧
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  • 11 min

What is hotel metasearch marketing? The complete guide for lodging properties

  • Rosalia Arias
  • 11 January 2025
🔍 To save time and money, travelers are using metasearch platforms like Google Hotel Ads, Tripadvisor, and Trivago. Metasearch marketing is essential for hotels to reach more travelers, compete with OTAs, and increase direct bookings. Google phased out commission-based bidding on Google Hotel Ads as of April 2024, but will support existing strategies until February 2025. Popular metasearch engines include Google Hotel Ads, Tripadvisor, KAYAK, and Hopper. Metasearch marketing offers visibility, revenue growth, and the potential for direct bookings. Properties can optimize their reach, manage rates, and diversify offerings for effective metasearch strategies.
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  • 4 min

Los Angeles-area hotels step up to accommodate, comfort wildfire evacuees

  • David Eisen
  • 10 January 2025
🔥 Over 180,000 people evacuated due to Los Angeles wildfires, with the hospitality industry offering assistance. Hotels in Los Angeles provide discounted rates, essentials, and pet accommodation. The American Hotel & Lodging Association and President Biden support relief efforts; Biden approved a Major Disaster Declaration. Some luxury hotels are fully booked. Local hotels like Hotel Figueroa, Hotel Per La, and others offer special rates and services for evacuees and first responders. Airbnb.org provides free temporary housing for those impacted.
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