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1484 posts

The day’s essential hospitality headlines: must-read news for hotel professionals, curated by our editors.

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  • 2 min

AHLA Survey Reveals Hotel Industry Faces Rising Costs, Staffing Challenges Amid Stable 2026 Travel Demand Expectations

  • LODGING Staff
  • 17 March 2026
🏨 Hotel owners in Washington, D.C. face significant challenges. In 2026, 71% report cost of goods as a major issue, with labor costs (65%), and energy expenses (50%) not far behind. Workforce shortages affect over 50% of hotels. Despite pressures, 39% expect steady travel demand, while 29% anticipate growth. Hotels are boosting wages (70%) and offering flexible schedules (54%) to attract staff. Some hotels report that bookings for the 2026 FIFA World Cup are below expectations.
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  • 2 min

Red Roof Achieves 35% Increase in Hotel Executions and 65% Growth in App Revenue in 2025

  • LODGING Staff
  • 17 March 2026
🏨 In 2025, Red Roof saw significant growth with a 2% market share increase for The Red Collection and 1.1% for Red Roof Inn. A new app boosted revenue by over 65%. The brand plans to add 3,500 rooms, with new hotel executions up 35% from 2024. Over 700 properties now feature In Stay SMS texting, and FreedomPay enhances payment systems. The Purpose With Heart program achieved a 210% increase in e-learning participation for cultural competency.
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  • 2 min

Ringwood Hall Hotel and Spa Joins BWH Hotels' BW Signature Collection, Plans Investment in Spa and Glamping Pods

  • Justine Noble
  • 17 March 2026
🏨 Ringwood Hall Hotel and Spa, a 19th-century, Grade II listed manor with 72 bedrooms, joins BWH Hotels' BW Signature Collection. Located near Peak District, it's set in six acres of gardens and 29 acres of parkland. Plans include spa investments and glamping accommodations. By joining, it gains BWH Hotels' global network and support while retaining its unique identity. James Winfield, the general manager, and Robert Alley, BWH Hotels GB's brand development director, emphasize the benefits and heritage.
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  • 2 min

Mirai Launches Conversational Booking Engine, Revolutionizing Hotel Direct Channels with Natural Language Interactions

  • Automatic
  • 17 March 2026
💻 Mar 17, 2026 - Mirai launches a conversational booking engine, revolutionizing hotel direct channels with natural language interaction. This new paradigm simplifies the booking process, boosting guest engagement and conversion rates. Hotels gain control over the customer journey, reducing reliance on intermediaries and enhancing understanding of guest intent. This aligns with the AI-driven travel trend, urging hoteliers to rethink direct channels as dynamic, AI-powered interfaces.
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  • 1 min

Marriott and United Airlines Urge Advertisers to Target High-Spending Travelers via Kinective Media Platform

  • Sean O'Neill and Meghna Maharishi
  • 16 March 2026
🛫 Marriott and United Airlines highlight that advertisers miss opportunities by not targeting travelers, who tend to spend more on vacation. United's ad platform, Kinective Media, connects with travelers via its app, lounges, and in-flight screens, noting that 25% of its travelers earn over $250,000 annually. Their efforts gain traction with tourism boards and B2B advertisers, evidenced by a Cayman Islands campaign that led to over 9,000 United bookings.
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  • 4 min

Hartley Botanic Celebrates 85 Years of Crafting RHS-Endorsed, Lifetime-Guaranteed Greenhouses and Glasshouses in England

  • Laura
  • 16 March 2026
🌿 Hartley Botanic, founded by Vincent and Norman Hartley, has been crafting glasshouses and greenhouses in England for 85 years. In 2021, they received the Queen's Award for Enterprise. Their aluminum structures, endorsed by the Royal Horticultural Society, come with a 30-year lifetime guarantee. With installations worldwide, including Massachusetts, USA, and Jersey, UK, Hartley Botanic continues to deliver customizable, durable, and aesthetically pleasing designs. Order now for Summer 2026 delivery. Call 01457 819155 for more info.
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  • 2 min

AI Executive Assistant Saves Hotel Owner 45–60 Minutes Every Morning by Automating Key Tasks in France

  • 16 March 2026
💻 Yesterday, in the South of France, a boutique hotel owner gained 45–60 extra minutes each morning with the help of a new AI executive assistant. Over 9 hours, the AI integrated with Cloudbeds and Google Workspace, managing room availability, triaging emails, and flagging tasks. It swiftly resolved a two-week-old payment issue in 30 seconds. The owner’s goal of a streamlined, prioritized daily overview is now just two sessions away.
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  • 5 min

RevPAR Growth in 2026 Expected to Be Modest, with Occupancy and ADR Showing Minimal Increases

  • 13 March 2026
📈 Bashar Wali, CEO of This Assembly, discusses 2026 hospitality trends. RevPAR is expected to grow modestly, and occupancy may decline, with STR and Tourism Economics predicting 62.0% occupancy, ADR up 0.9%, and RevPAR up 0.5%. FIFA 2026 will drive demand spikes from June 11 to July 19 in 11 U.S. cities. Labor challenges and capital market constraints persist. Success in 2026 requires meticulous planning, liquidity protection, and effective asset management. The year rewards execution over enthusiasm.
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Nusa Penida's Manta Point Highlights Need for Clear Communication and Experience-Led Hospitality in Dive Tourism

  • 13 March 2026
Blog Post Excerpt 🌊 Nusa Penida, Indonesia, particularly Manta Point, has become a top marine destination for travelers seeking to see manta rays in the wild. The dive itself lasts under an hour, but guest satisfaction hinges on pre-arrival communication, trip management, and post-dive experiences. Operators must ensure guests understand variable sea conditions and wildlife sighting probabilities. Effective hospitality includes logistical clarity, emotional support, and personalized service, enhancing guest experiences and strengthening destination reputation.
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  • 4 min

BCG Report Reveals Only 2.9% of Hospitality Employees Possess Necessary AI Skills, Despite Rapid Adoption

  • Automatic
  • 13 March 2026
💻 Mar 13, 2026, BCG's 2026 AI-First Hotels report reveals only 2.9% of travel and tourism employees have AI skills, compared to 21% in tech. Marriott's AI-driven room-assignment engine, co-designed with staff, exemplifies successful adoption. Meanwhile, AI-skilled hospitality workers grow at 5% annually, but the skills gap persists. BCG advises that AI transformation needs a people strategy, highlighting a disparity between AI tool deployment and user capability in the hospitality sector.
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