TOP NEWS

🍴 Wyndham Hotels & Resorts partners with Grubhub, launching a new service across nearly 6,000 U.S. hotels in 20 brands. Guests can order food via the Grubhub app or QR codes, activating a free six-month Grubhub+ membership for $0 delivery, reduced service fees, and 5% credit on pickups. Charmaine Taylor highlights the convenience for both guests and staff. Rob DelaCruz emphasizes enhanced on-property experiences for thousands of guests and hotel team members annually.

📊 Hoteliers are urged to capitalize on emerging trends like "bleisure" and "work-from-anywhere," which have yet to fully translate into industry-wide stats. A hotel business intelligence (BI) system can help identify trends, such as longer stays and guest needs like reliable internet. Adapt hotel spaces to better serve these needs by offering ergonomic workstations and co-working areas. Communicate these changes through targeted marketing campaigns, emphasizing tailored experiences and solutions for modern travelers.

💻 In 2025, travelers are booking hotel stays directly via social media apps. In China, platforms like WeChat, Xiaohongshu, and Douyin facilitate instant bookings, converting social engagement into direct transactions. User-generated content fosters trust, while AI-driven personalization tailors ads to potential guests. Real-time content showcases exclusive deals, enhancing urgency. Shiji Horizon Distribution offers solutions to enter the Chinese market, leveraging this trend with advanced booking engines. #TravelTrends2025 #SocialMediaBooking

🏨 Hotel industry evolution: Traditionally reliant on real estate, the sector has shifted to asset-light operations, focusing on brand systems, loyalty programs, and management fees of 8-12% of gross room revenue. Investors prioritize yield and risk, valuing properties on CAP rate compression. AI and automation optimize profits through dynamic pricing and staffing. Future trends highlight digital emphasis, with tech-driven operational models and integrated departmental KPIs. The next decade will demand innovation and efficiency in delivering hospitality.

🏌️ Northern Ireland's Lough Erne Resort offers a Golf & Gin Retreat during The Open Championship. Located in County Fermanagh, the resort boasts two renowned courses, including the Faldo Course, ranked No. 6 by Golf World. For £295 per person, guests enjoy golf, a Boatyard Gin tasting, overnight stay, and breakfast. Optional Boatyard Distillery tours are available. Book with 'The Open' for limited availability.

💻 AI-driven travel tools are transforming how travelers plan and book trips. Instead of traditional searches, travelers now rely on AI for personalized recommendations, affecting how hotels remain visible. Modern guests, especially younger ones, trust AI-curated itineraries. AI decides based on OTA listings, reviews, and social media. Hotels need unique stories, fresh content, and consistent online presence to be recommended. Adapt strategies to engage both guests and AI, ensuring your property stands out in the digital age.

💰 **Frenchospitality, July 15, 2025, London** — This Paris-based operator reduced tech costs by 75% by switching to eviivo, a centralised platform, cutting spending from 4% to 1% of annual revenue. A 40-room hotel in Paris saves up to €9,000 monthly. Direct bookings rose to 35%, exceeding the global average. Eviivo allows savings of up to 2% per transaction. Frenchospitality's portfolio spans Paris, Bordeaux, and Toulouse, among others, supporting diverse accommodation models.

🍽 Bret Thorn, a senior food & beverage editor for Nation’s Restaurant News and Restaurant Hospitality since 1999, is known for his expertise in food trends, French cuisine, and Asian cuisines. He hosts the "In the Kitchen" podcast and contributes to food encyclopedias. Thorn won the 2006 Jesse H. Neal Award and served as IFEC president in 2005. He was inducted into the Disciples d’Escoffier in 2014. Thorn is a Tufts University graduate and a Colorado native residing in Brooklyn, NY.

📱 Guests at participating hotels can now skip traditional check-in, accessing rooms via mobile devices, enhancing efficiency and guest satisfaction. In Belgium's YUST Antwerp, 12% used Digital Key in the first month, with 64% of mobile key recipients utilizing them for room access. This reduces lost key risks and plastic usage. Mews and Salto's partnership supports digitalizing hotel operations, improving both security and user experience.

🏨 Royal River Luxury Hotel, Tenerife, achieved significant performance improvements from January to June 2025. The Global Review Index™ reached 94.8%, a gain of 3.2 points from 2024, surpassing the European 5-star average of 89-90%. The Semantic Analysis Score rose by 5.1 points to 85.4%, and the Management Response Rate improved to 95.4%, exceeding the average of 70%. Zero order errors were reported across five outlets, thanks to data-driven strategies and technology integration.