TOP NEWS

🛏 Dometic Group from Solna, Sweden, known for minibars, offers over 30 models including silent-operation units. Vingcard in Plano, Texas, part of Assa Abloy Group, provides eight types of electronic locking systems, including smartphone-enabled access. Philips Professional Display Solutions in Milpitas, California, features MediaSuite for guest entertainment without additional equipment. SuitePad from Berlin allows 70% of hotel guests preferring app communication to personalize their stay via in-room tablets. Hotel Technologies in Rahway, New Jersey, advances the multi-functional hotel alarm clock with charging stations and Bluetooth speakers.

👩 Maud Bailly heads Sofitel, MGallery Hotel Collection, and Emblems Collection, promoting French hotel elegance and eco-responsibility (46% Sofitel certified). Solenne Ojea-Devys, OKKO HOTELS director, focuses on CSR, with all teams trained and initiatives like ‘A hotel for my parents’. María Zarraluqui, Meliá Hotels VP Development, drives expansion with sustainability, co-founds Women in Hospitality. Sara Ramis, Barceló’s Chief Client, Marketing & Sustainability Officer, pursues innovation and customer experience. Cécile Rosset, Korner Hotels co-founder, combines technology and human relations. Alix Boulnois, Accor’s Chief Business, Digital & Tech Officer, fosters digital and cultural transformation. Valérie Hoffenberg’s SHE Travel Club promotes safe travel and gender equality in hospitality. Vanessa Heydorff, Booking.com France MD, champions AI and innovation for customer satisfaction. International Women's Rights Day recognizes these influential women in hospitality.

🛠 Hotel kitchens have evolved over the past decade with technology and sustainability at the forefront. Electric cooking equipment, particularly induction cooktops, digital monitoring systems, and energy-efficient practices are shaping modern operations. Key tools include multifunction blast chillers, smart dishwashers, and precision induction cooktops. The dishwasher, highlighted by Winterhalter's marketing manager, Verena Rist, is essential to prevent service disruption. Angelo Po’s kitchen design manager, Chiara Fedozzi, emphasizes the importance of combi ovens and cooking ranges for diverse menu offerings while maintaining quality. Sustainability efforts involve eco-friendly materials, energy-efficient appliances, and reduction of chemical and water waste. Digital connectivity, like Winterhalter’s Connected Wash, aids in remote monitoring, thus improving efficiency and reducing service costs. Preventative maintenance is crucial, with recommended low-season scheduling, to avoid equipment failure. The future points to smarter, more sustainable, and efficient kitchen solutions.

💰 Hotel general managers should focus on three core questions: the most profitable guest segments and customers, a forecast for the next 12–18 months, and actual profit levels. Revenue doesn’t fully indicate profitability without considering Customer Acquisition Costs (CAC), ancillary revenue, and long-term value. Profitable segments should be targeted for marketing and personalized experiences. It's crucial to use data for segment profitability analysis, incorporate all revenue streams in forecasting, and regularly update forecasts to adapt to market changes. Profitability is measured in net revenue, gross profit, GOP, and EBITDA. Failure to understand these aspects can lead to misaligned strategies, reduced profitability, and lost market opportunities. Regular P&L reviews and benchmarking against industry standards are essential practices. Continuous improvement requires updated segment profitability, fine-tuning forecasts, and monitoring profit levels.

🏨 SH Hotels & Resorts rebrands as Starwood Hotels on its 10th anniversary. Starwood, created nearly 30 years ago by Barry Sternlicht, targets significant growth with over 40 properties open or in development across four continents by 2025. Key launches include flagship properties in Tokyo, Melbourne, and Copenhagen. 1 Hotels brand, since 2015, expanded to major destinations and plans new properties in Seattle, Melbourne, Copenhagen, and Tokyo by 2025. The brand partners with Arbor Day Foundation to donate 100,000 trees in LA. Treehouse Hotels will open in Manchester (UK) and Silicon Valley in Spring 2025. Baccarat Hotels expanding to Rome, Florence, Riyadh, Dubai, and the Maldives. Starwood's sustainability milestones include LEED, BREEAM certifications, 46,612 tons CO2 offset, 75% waste diversion, 3.4 million pounds recycled annually, and 417,265 pounds materials reused/donated in 2024. The team will grow to over 5,000 members in 2025.

🏨 SH Hotels & Resorts rebrands as Starwood Hotels on its 10th anniversary, reviving a global brand nearly 30 years old by Barry Sternlicht. In 2025, Starwood plans significant growth with over 40 properties open or in development across four continents. Sternlicht previously led Starwood to become the largest hotel company by EBITDA, creating W Hotels and growing St. Regis. The group's sustainable brand, 1 Hotels, expands with new properties in Seattle, Melbourne, Copenhagen, and Tokyo by 2025. Starwood's brands include 1 Hotels, Baccarat Hotels, and Treehouse Hotels, with upcoming openings in the Middle East and Southern Europe. 1 Hotels partners with Arbor Day Foundation to donate 100,000 trees for Los Angeles reforestation. The MISSION membership program evolves, focusing on personalized experiences and positive impacts. Baccarat Hotels will enter Rome, Florence, Riyadh, Dubai, and the Maldives, while Treehouse Hotels plans to grow in Manchester (UK) and Sunnyvale, CA. Starwood Hotels emphasizes sustainability, aiming for LEED certification and has offset 46,612 tons of CO2, with a 75% waste diversion rate and recycling of 3.4 million pounds of materials annually. By 2025, the team is expected to grow from 3,900 to over 5,000 members.

📱 Mobile and contactless technologies, like mobile ordering and payment systems, alleviate restaurant staff burnout and foster a more sustainable workforce. mPOS technology saves time by sending orders directly to the kitchen, speeding up service and reducing errors. Customer expectations for convenience and speed drive restaurants to adopt new technologies like mobile apps and AI chatbots. Technology enhances guest experience by freeing staff for meaningful interactions and should align with a restaurant’s brand. Independent restaurants use technology to compete with large chains by streamlining operations and personalizing guest experiences, despite staff shortages. Smart solutions like contactless ordering and self-service kiosks increase revenue and customer satisfaction. Tony Fernandez, CEO of MTech Mobility, emphasizes the importance of technology enabling better service and customer engagement.

🏨 SH Hotels & Resorts rebrands as Starwood Hotels on its 10th anniversary, reviving Barry Sternlicht's iconic brand. Over 40 properties across four continents open or in development for 2025, with flagship properties in Tokyo, Melbourne, and Copenhagen. Starwood's portfolio includes 1 Hotels, Baccarat Hotels, and Treehouse Hotels. 1 Hotels aligns with sustainability, donating 100,000 trees in Los Angeles and expanding with 1 Hotel Seattle (Spring 2025, 153 rooms), 1 Hotel & Homes Melbourne (mid-2025, 277 rooms, 114 residences), 1 Hotel Copenhagen (Summer 2025, 288 keys), and 1 Hotel Tokyo (Fall 2025). Treehouse Hotels to open in Manchester, UK (Spring 2025) and Silicon Valley (Spring 2025, 254 keys). Starwood continues to prioritize culinary experiences and wellness, partnering with renowned chefs and wellness experts. Sustainability remains central, with properties aiming for LEED and BREEAM certifications, achieving a 75% diversion rate for waste and recycling 3.4 million pounds annually. By 2025, the team will grow to over 5,000 members.

🏠 EXTENDAM sold the 82-key Residence Inn Didot Montparnasse in Paris' 14th arrondissement after a strategic investment cycle. Acquired in May 2021 by EXTENDAM and SOHOMA, renovation began in September 2022, concluded June 2023, aligning with Marriott standards. The aparthotel caters to business and leisure travelers, offering 24/7 snack service and improved common spaces. The sale to SOHOMA realized approximately 15% IRR, benefiting from Paris' resilient aparthotel market, poised to grow with events like the 2024 Olympics.