Track Maestro PMS in one place. This hub aggregates the latest news and releases around Maestro’s all-in-one property management system for independent hotels and resorts, as covered by trusted sources. Follow one of hospitality’s long-standing PMS providers.
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Integrated Hotel Systems Enhance Revenue Management by Linking Sales, Catering, and Operations During Peak Season
29 September 2026📊 During peak season, hotels undergo stress tests for people, processes, and tech, exposing silos that risk revenue loss. Integration of sales, catering, and operations data is crucial to managing group bookings and events. Hotels should leverage data from busy periods to enhance revenue management strategies, aiming for a holistic view of group value and better decision-making. By analyzing historical patterns, hotels can anticipate demand, refine strategies, and drive predictable year-round revenue.
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Caribbean Hotels Urged to Reevaluate PMS Systems Amid Shifting Market Demands and Operational Challenges
15 September 2026💻 In the Caribbean, shifting market demands and labor pressures highlight the inadequacy of outdated hotel property-management systems (PMS). A Caribbean Hospitality Operations & Technology Survey reveals about 41% of respondents rely on manual processes for operational issues, with only 65% partially automated. Guest communication issues impact satisfaction significantly, with 67% prioritizing profitability, but only 21% achieving it well. Hoteliers must evaluate PMS for connectivity, visibility, and support to improve efficiency and guest experiences.
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Maestro PMS Highlights Importance of Balancing Standardization and Flexibility in Multi-Property Hotel Management Systems
25 August 2026🏨 Multi-property hotel management requires balancing standardization and flexibility. Standard processes for data, reporting, and security are essential, while properties must adapt to local needs. A Property Management System (PMS) ensures consistent operations and visibility across portfolios. Flexibility in operations is crucial, but should work within a common framework. The goal is to maintain a shared foundation while allowing individuality, ensuring efficient operations as portfolios expand. Modern PMS platforms, like Maestro PMS, support this balance.
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Hotels Must Regularly Test Property-Management System Backup and Recovery Plans to Avoid Operational Disruptions
13 August 2026📁 Many hotels lack timely tests for property-management system (PMS) outages. When PMS fails, operations suffer, affecting financial data and guest services. Key steps for resilience include: validating recent backups, ensuring offsite redundancy, and drilling recovery procedures. Transitioning to a hosted PMS can shift infrastructure responsibilities, freeing hotel IT teams. Regular checks and drills can reduce downtime to hours instead of days. Proactive preparation minimizes disruption and maintains smooth hotel operations.
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Beyond Simplicity: Rethinking PMS Usability for Modern Hotels
10 February 2026🏨 In Markham, Ontario, Maestro PMS addresses hotel operational needs with intuitive, robust property management systems (PMS). While streamlined designs aid smaller hotels, larger properties require both simplicity and complex functionality. Maestro’s PMS integrates operations like front desk, housekeeping, and sales for a seamless guest journey. Established over 45 years, Maestro offers 20+ modules, enhancing hospitality efficiency. The system supports independent hotels, luxury resorts, and multi-property groups, emphasizing usability without sacrificing operational depth.
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Maestro’s GuestXMS Evolves in the GenAI Era
28 January 2026📱 Maestro PMS launches an AI-driven GuestXMS in Markham, Ontario, enhancing hotel guest management. It converts guest requests into tickets, alerts for unresolved issues, and flags rooms needing maintenance, improving efficiency and guest satisfaction. AI tools like ChatGPT influence travelers’ hotel choices based on service quality. GuestXMS users see higher Guest Experience Measurement scores, boosting reviews. The platform offers SMS/email communication, mobile check-in/out, and integrates with Maestro’s Spa/Facilities modules for seamless service.
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Summary of the week 17 Jan 2026
20 January 2026Want to unsubscribe? Just click here! Trends, Tips and NewsThe summary of trends, articles and news of the Hotel Industry17 January 2026 ➚ TOPICS OF THE DAY: 🔬 Innovation🎯 Marketing & Revenue📈 Market Trends🛎️ Hotel Management Did you get this email from one of our 37,000+ readers?» Subscribe, stay in the loop. « News Flash :Our selection of the most important news of the newsletter 🌐 European hoteliers in 2026 focus on hyperpersonalization, unified tech stacks, and real-time decision-making. Regional challenges include data privacy in DACH and high personalization…
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What Hotel Investors Need to Know About Agentic Hotel Distribution in 2026
20 January 2026🏨 Next week in Los Angeles, the ALIS hotel investment conference will shift focus to AI-native hotel distribution. By 2026, hotels without this tech face structural disadvantages. Agentic systems autonomously manage demand, pricing, and messaging, enhancing revenue. Investors should prioritize AI platforms that act autonomously, impacting cash flow predictability and asset valuation. Legacy systems with AI features don’t compare. Agentic Hospitality, leveraging Google Cloud and Vertex AI, exemplifies this transformative approach in the hospitality industry.
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Operto appoints Tim Major as CEO to lead next phase of growth
15 January 2026Vancouver, Canada, 15 January 2026 – Operto has appointed Tim Major as Chief Executive Officer, marking a pivotal moment for the automated hospitality operations and guest experience platform as it enters a new phase of leadership, focus, and ambition. The appointment signals a clear shift in direction for Operto, with Major tasked with bringing renewed clarity to the company’s vision, product strategy, and long-term market positioning. As CEO, he will lead Operto’s next chapter with a focus on pragmatic innovation across short-term…
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Maestro’s 2026 Software & Innovation Roadmap Focuses on Intelligent Growth, Elevated Experiences
14 January 2026💻 Maestro PMS, on January 14, 2026, in Markham, Ontario, unveils its 2026 Software & Innovation Roadmap. The plan emphasizes AI-driven capabilities for operational efficiency, elevated guest experiences, and new revenue through intelligent yielding. Mobile functionality improvements include mobile check-in and integrated upselling. The roadmap extends multi-property management features, enhances digital commerce, and integrates Apple Pay and Google Pay via MezzoPay. Maestro continues investing in browser-based technology and robust cloud infrastructure to align with client feedback and industry needs.
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Best hotel payment tools to accept every guest payment
14 October 2025This article was written by Mews. Click here to read the original article Why hotel payment tools matter Hotel payment tools are more than just a way to process card payments successfully – they enhance the guest experience, increase operational efficiency and strengthen security and compliance. Improve guest experience Guests now expect multiple payment options, whether they book online, pay in-person at check-in or settle incidentals during their stay. A seamless, integrated payment process makes a strong impression, improving satisfaction…
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Maestro PMS Launches Maestro Touch to Redefine Guest Service with Tablet-Optimized PMS Access
13 August 2025💸 Zebra Technologies Corp. will acquire Elo Touch Solutions, Inc. for $1.3 billion in cash. The acquisition aims to expand Zebra’s market by $8 billion, enhancing self-service and consumer-facing capabilities across QSR, hospitality, and retail. Elo, with $400 million in yearly sales, will bolster Zebra’s offerings with kiosks and touchscreen solutions, adding $25 million EBITDA in three years post-acquisition. The deal is expected to close in 2025, subject to regulatory approval.
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CASE STUDY: How Texas A&M Hotel Improved Communications and Boosted Operational Efficiency with Maestro PMS and PurpleCloud
31 July 2025📱 Texas A&M Hotel & Conference Center partnered with Maestro PMS and PurpleCloud Technologies to enhance operations, focusing on housekeeping. Room inspections dropped from 30 to under 10 minutes, and payroll costs decreased by around 12% in a year. Mobile solutions replaced manual systems, boosting efficiency and guest satisfaction, reaching 96.6%. Gamification improved staff engagement. The collaboration improved internal communication, workflow efficiency, and reduced operational costs, enhancing the guest experience.
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Maestro PMS Alternatives in Canada – Enterprise-Grade Cloud PMS for Hoteliers
25 July 2025📚 2025-07-25, Canada: Hotel software improves with Maestro PMS alternatives offering enterprise-grade cloud solutions for hoteliers. New systems include tax-ready billing, real-time OTA updates, and central dashboards, enhancing efficiency in hotel management. Authored by Vanshikha Dhar on Hotelogix Blog, the article highlights advancements in hotel management software technologies, addressing the need for modern, integrated solutions to streamline operations.
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Brian Wallunas Joins Ascent Hospitality Management as CTO
10 June 2025💻 Maestro PMS will present new updates at HITEC North America 2025, from June 16-19 at Indiana Convention Center, Indianapolis. Booth #2411 will feature enhanced systems like GuestXMS with WhatsApp integration, unique Silverware POS integration, and a revamped Spa Management module. Attendees will preview Maestro Touch, a next-gen interface enhancing mobile usability. New front desk features increase efficiency with document uploads and rate management. Maestro continues to innovate for independent hoteliers, enhancing guest and staff experiences.
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Palona Launches Restaurant AI, Expands
10 June 2025💻 Maestro PMS is showcasing its latest technology at HITEC North America 2025, June 16-19, at Indiana Convention Center, Indianapolis. Key exhibits include GuestXMS for two-way messaging, MezzoPay integrated with Silverware POS, and the new Maestro Touch interface. Enhanced features are designed to improve operational efficiency, guest communication, and personalization. Visit Booth #2411 for more details.
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DoorDash Acquires Ad Tech Platform,
10 June 2025📱 June 16-19, 2025, Indiana Convention Center, Indianapolis: Maestro PMS will exhibit at HITEC North America 2025. Booth #2411 will feature the enhanced Guest Experience Management System, MezzoPay integrated with Silverware POS, and the new Maestro Touch interface. Updates include two-way messaging, spa management, and front desk efficiency. Maestro’s innovations aim to improve hospitality operations and guest experiences, helping independent hoteliers compete with branded operators. Visit Maestro’s booth for exclusive insights.
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Why Centralized Training and Onboarding are Essential for Maximizing PMS Technology
3 May 2025🏨 A 2024 report found nearly 3 million hospitality workers left their jobs between January and April, 204% higher than the national turnover average. Hotels capitalize on all-in-one PMS for centralized operations, easing workflows and onboarding. Training addresses skill gaps, with a focus on service mindset and adaptability. A mix of e-learning, live coaching, and peer support is recommended. Effective PMS training is crucial for hotel profitability and adapting to technology changes in 2025.
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How All-In-One PMS Technology is Helping Hotels Utilize Guest Feedback in Real Time
15 April 2025📝 Venita Yelley, Operations Manager at MCM Elegante Hotel and Suites, reports a 1.5-point increase in online reviews within three months of implementing a guest experience management platform. By utilizing real-time feedback mechanisms with the hotel PMS, hotels have reduced wait times by 40%, leading to higher guest satisfaction. Hotels need to adopt effective guest messaging strategies through their PMS, such as SMS, to meet guests’ communication preferences. Maintaining consistent operations and listening to guest feedback are crucial for hotel…
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Maestro PMS President Warren Dehan Announces Transition to Advisory Role
1 April 2025🍴 TouchBistro’s 2025 American Diner Trends Report surveyed 1,500 U.S. diners, finding that despite a 12.5% increase in dining costs, weekly dining habits rose from 39% to 42%. Takeout and delivery demand has slightly increased, with 28% ordering more than last year. Top delivery services include DoorDash (73%), Uber Eats (56%), and Grubhub (34%). Loyalty program engagement grew to 47% from 34% in 2023. Dining frequency differs significantly with income; 27% of households earning $200k. Gen Z, although less affluent,…
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Cleaning Up Your Tech Stack: How All-In-One PMS Technology and Integrations are Improving Housekeeping
14 March 2025🚿 Independent hotel operators are adopting technology, such as an all-in-one property-management system (PMS), to assist housekeeping teams amid rising guest expectations and efficiency demands. The Hotel Association of Canada cites labor shortages as a key challenge for 2025, with 64% of hotels reporting staffing issues, according to an American Hotel & Lodging Association survey. Four ways PMS improves housekeeping include: enhancing communications, granting control over guest experience, providing tools for growth, and rewarding workers. A 2024 study found that…
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Maestro PMS Unveils 22025 Tech Roadmap
12 February 2025📑 FuturePlus added 84 hotels to its IMPACT CERTIFIED ecosystem, responding to travelers’ sustainability concerns—70% feel overwhelmed booking sustainable stays. For three years, FuturePlus aids hospitality with environmental/social governance using technology, sustainability frameworks, and expert advice. A trusted badge, IMPACT CERTIFIED, guarantees hotels meet progressive environmental and social criteria. The platform supported TROO Hospitality’s sustainability strategy since September 2022. Atlas Hotels, with 58 UK locations, benefits from FuturePlus for a unified, targeted sustainability program. FuturePlus clients set 4,200+ sustainability goals…
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How Independent Hotels are Relying on PMS Technology to Recoup ROI in 2025
29 January 2025🏨 Independent hoteliers face rising costs and high guest expectations in 2025. All-in-one Property Management Systems (PMS) enable efficient operations, reducing the need for multiple tech partnerships and integrations. These systems improve return on investment, streamline operations, and help manage data across departments, including embedded payment processing and loyalty programs. With the ability to share guest data and utilize revenue management tools, multi-property management becomes more efficient. Operators seek technology partners for seamless integration and customized support to quickly realize…
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Gift Cards and Alternative Payments: Their Place in the Hotel Operations Ecosystem
21 January 2025💰 The U.S. gift card market is expected to generate $324.5 billion in 2024 and grow at an annual rate of 17.7%. Emphasizing convenience in gift card operations is crucial for hoteliers, especially with the rise of alternative payment popularity among consumers. Hotels need technology that supports flexible payment processing to avoid operational silos that can lead to inefficiencies and security issues. Gift cards can enhance guest experiences and employee tip distribution, with tech support being essential for handling cards…
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Caring Back: How Robust & Flexible PMS is Improving Your Guests’ Arrival Experience
10 December 2024🏨 Independent hotels enhance guest arrival experiences using technology like property-management systems (PMS) and experience management systems (XMS) to improve communication and offer personal touches. Digital communication enables guests to inform hotels of late arrivals, allowing for staggered room preparation and extended check-in times. Contactless technology provides self-serve mobile check-in options or kiosk check-ins to expedite the process. Modern PMS capabilities also allow guests early access to amenities, increasing revenue and guest satisfaction.
