Track Stayntouch in one feed. This hub aggregates the latest news and product updates around Stayntouch’s cloud PMS and guest-mobility platform for hotels, curated from trusted sources. A fast way to keep up with mobile-first hotel operations.
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GuestRevu 2026 GREAT Awards Recognize Top Hotels Using Over 85,000 Guest Reviews Across 60 Countries
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23 October 2026🏨 23rd October 2026: L’oscar in London hosted the 2026 GuestRevu GREAT Awards, celebrating excellence in the hospitality industry through genuine guest feedback. Over 750 properties from 60 countries were evaluated using 85,000+ reviews. Winners included Qosmo Brasov Hotel, MS Collection Arouca, and L’oscar London. Key insights revealed a 71% discrepancy in property ratings across platforms. Africa’s winners will be announced on 26th November in Cape Town, as GuestRevu continues to enhance guest experiences through data-driven insights.
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2026 GuestRevu GREAT Awards Recognize Over 750 Properties Worldwide Based on 85,000+ Guest Reviews for Excellence in Hospitality
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23 October 2026🏨 23rd October 2026, London: The 2026 GuestRevu GREAT Awards celebrated hospitality excellence at L’oscar, London. Supported by major industry players, the event featured panels on tech integration and data insights, moderated by industry experts. Over 750 properties from 60 countries participated, with 85,000 reviews analyzed via GuestRevu LITE. Qosmo Brasov Hotel, MS Collection Arouca, and L’oscar London won top European categories. The Africa winners will be announced on 26th November in Cape Town.
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Destination AI Summit Highlights: Hotels Explore AI Integration with Real Savings and Efficiency Gains in Washington Event
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20 October 2026💻 More than 500 attendees gathered three weeks ago for the Destination AI Summit in Washington, with a full house and a waiting list. HHM Hotels and Folio saved about $370,000 annually, while Commonwealth Hotels saved 685 manager hours over three months using AI. The event featured The Great AI Debate with Adam Harris, Jacob Messina, and Richard Valtr, and highlighted how AI can aid in preventing human trafficking.
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Hotels Save Time and Money Using AI, with Notable Success Stories from Destination AI Forum in Washington
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20 October 2026📈 In Washington, three weeks ago, the sold-out Destination AI Forum gathered over 500 attendees, showcasing AI’s practical applications in hospitality. HHM Hotels saved $370,000 annually with an AI agent, while Commonwealth Hotels conserved 685 manager hours using AI in recruitment. The event emphasized starting with hotel-specific problems, not tools. A panel on AI’s role in preventing human trafficking highlighted its impactful potential. The forum lacked groundbreaking news but focused on current AI implementations.
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Destination AI Forum 2026 Highlights AI’s Growing Role in Hospitality, with 90% Leaders Reporting Efficiency Boosts
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20 October 2026💻 Destination AI Forum 2026 occurred on September 29-30 at the National Housing Center in Washington, D.C., welcoming over 500 attendees from 280+ companies. A study revealed 90% of hospitality leaders found AI expedites routine tasks. AI visibility was highlighted, with only 15% of frontline teams noticing improvements. Notable savings included $370,000 in procurement and $2,900/month in F&B. Key takeaway: AI must be people-driven, and the industry needs better guest data management.
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Stayntouch Announces Integration with Staklio to Automate Condo Hotel Bookings and Revenue Sharing for Unit Owners
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7 October 2026📈 In October 2023, Stayntouch announced its integration with Staklio, enhancing operations for condo hotels and mixed-ownership resorts in Bethesda, Maryland. This integration automates reservation data flow and settlements, offering owners dashboards with live performance data like revenue, occupancy, ADR, and RevPAR. Stayntouch’s system aids hotels in managing private investor relationships, presenting a branded portal for owners. This advancement aligns with hospitality’s evolving ownership models, focusing on transparency and reliable data.
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Stayntouch Integrates Directly with Staklio, Enhancing Condo Hotel Management and Owner Communication Capabilities
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7 October 2026📱 Stayntouch has announced a new integration with Staklio, a platform for hospitality owner management. This integration provides condo hotels and mixed-ownership resorts in the U.S. a direct way to share bookings, revenue, and settlements with unit owners. The automated system reduces manual work by providing owners access to dashboards and automated settlements. This solution is particularly appealing to vacation markets, allowing hotels to efficiently manage rental pools and diversify their offerings.
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Hotel AI Adoption Grows, Yet Only 24% Achieve ROI; Change Management and Data Quality Pose Major Challenges
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5 October 2026💻 Josiah Mackenzie and Naz Aydin surveyed 107 hotel leaders in August and September, revealing 63.3% regularly use AI, while 44% spend 10+ hours a week with it. Despite this, only 24% report AI investments have paid off. Barriers include change management (35%) and data quality (34%). AI budgets are set to rise, with 37% planning a 10%+ increase in spending. Meanwhile, 91% of hotel chains use AI, but just 13% see measurable ROI.
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Destination AI Summit 2023 Highlights AI’s Transformative Role in Hospitality, Predicts Automation and Real-Time Data Demand
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2 October 2026📈 This week, Washington, D.C. hosted the third annual Destination AI Summit. Industry leaders, including Richard Valtr and Adam Harris, debated AI’s future in hospitality. Valtr advocated for a hotel operating system, while Jacob Messina emphasized traditional tools. AI is set to automate roles like hotel accounting. By 2030, AI-driven direct bookings could hit 66%. Leaders like Greg Land and Michael Leidinger discussed AI’s impact on distribution. Ray Martz noted the need for real-time data.
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Stayntouch Expands Partnership with InnVest Hotels to Deploy Digital Registration Cards Across Six Canadian Properties
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30 September 2026💻 Sept. 30, 2026, in Bethesda, MD, Stayntouch expands its partnership with InnVest Hotels, Canada’s largest hotel operator, to digitize check-ins at six properties using Digital Registration Cards. This innovation reduces paperwork, enhances data accuracy, and boosts guest engagement. InnVest manages over 100 hotels across Canada, with 81 in its portfolio, making it the largest hotel owner and operator in the country. Stayntouch has been InnVest’s partner since 2024.
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Ladera.ai and Stayntouch Announce New Integration to Enhance Hotel Revenue Management with Real-Time Data Insights
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29 September 2026💻 Ladera and Stayntouch announced an integration enhancing hotel management. Real-time visibility into revenue offers smarter decisions, saving over 12 hours weekly from manual reporting. Stayntouch provides a robust rate management module, dynamic pricing, and multi-property reporting. Ladera’s AI analyzes unified data, delivering proactive insights and recommendations. The integration requires no system migration. Commercial teams can access a custom command center and expert recommendations, transforming complex data into actionable steps for revenue impact.
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Stayntouch Completes PMS Migration for Imperial London Hotels, Including 1,379-Room Royal National Hotel
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23 September 2026🏨 On September 23, 2026, Stayntouch completed a PMS migration across Imperial London Hotels, including the 1,379-room Royal National Hotel—the largest in Western Europe. The migration covered seven properties in Bloomsbury, London, enhancing operations and guest services. Self-service kiosks and digital check-ins were part of the innovation. The process was phased without disruption, proving Stayntouch’s capacity to manage large-scale operations. Neil Braude, COO, emphasized the collaborative success with Stayntouch in this technological upgrade.
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Stayntouch Achieves Level 4 Global Customer Support Certification from Hotel Tech Report with Perfect Score
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16 September 2026📚 Bethesda, MD | September 16, 2026 | Stayntouch achieved a Level 4 Global Customer Support Certification from Hotel Tech Report, scoring a perfect 34/34. Valid from July 2026 to July 2027, it reflects their robust support ecosystem, which includes 24/7 multilingual assistance, real-time SLA monitoring, and a strong NPS score. Over 100 reviews give them an average support rating above 4.5/5. Their customer-centric approach ensures seamless hotel PMS implementation and ongoing customer success.
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NYU Tisch Center, RateGain, and HEDNA Release 2026 Report: Over Half of Hotels Adopting Generative AI
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15 September 2026🏨 Based on insights from over 270 hotel brands and 58,000+ properties across 141 cities and 53 countries, “The State of Distribution 2026” reveals key trends: More than 80% of hotel teams spend 1-2 days weekly on manual reporting, with under 30% investing in automated tools. Over 50% use or are acquiring generative AI, yet under 10% see a 30% manual work reduction. OTAs still dominate bookings despite direct-booking tools. Technology budgets rise, focusing on optimization over expansion.
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AI Impacting Hotel Discovery: Only 6% of Hotels Consistently Featured in AI-Generated Recommendations, 82% Sourced from OTAs
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11 September 2026📰 By 2026, AI substantially changes hotel booking, with only 6% of hotels consistently appearing in AI recommendations. 82% of AI-generated hotel data comes from OTAs and editorial media. Marriott and Hilton have implemented conversational AI tools, while Accor and Hyatt are still testing. AI-driven hotel distribution affects independent hotels significantly, as they lack AI-ready data. Google’s AI summaries face legal challenges for inaccuracies. AI is reshaping hotel discovery, emphasizing the need for structured, trustworthy data.
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Google Maps Experiment Improves Travel Times by 2% in Congested US Cities Through Route Redistribution
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10 September 2026📈 In New York, tourist distribution this year seemed well-managed with fewer crowds outside Times Square. At the Louvre, 7 million of 9 million visitors come for the Mona Lisa. A Google Maps experiment across 10 US cities improved travel speeds by 2% by rerouting under 2% of trips. The US aims for 100 million international visitors annually by 2030. In hotels, smartphone checkouts increase satisfaction, hinting at the growing trend away from traditional front desk services.
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Before Investing in Hotel AI, Evaluate Data Foundations: Connectivity, Currency, Guest Identities, Governance, and Architecture.
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3 September 2026💻 Hotel AI investment requires rigorous data evaluation. 72% of IT leaders report poor infrastructure stalls AI growth. Only 38% of hoteliers cite integration as a major issue. Key inquiries include AI’s data scope, latency, guest identity resolution, access governance, actionability of insights, and whether the system is natively built or assembled. These factors ensure AI recommendations are reliable and effective, rather than adding complexity. Ensure the groundwork supports decision-making before committing.
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Stayntouch and Namastay Announce Integration Partnership to Enhance Real-Time Hotel Booking and Data Synchronization
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27 August 2026💻 Stayntouch, based in Bethesda, Maryland, announced its integration with Namastay on August 2026. This partnership connects Namastay’s booking engine to Stayntouch’s PMS, facilitating real-time data flow. The integration, used by over 300 properties in 42 countries, aims to minimize OTA commissions and streamline bookings directly on hotel websites. It supports mobile-optimized checkout with secure PCI DSS and GDPR compliance. Executives Frédéric Robles and Reid Webster highlighted its seamless operation and efficiency for hotel teams.
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Stayntouch Enhances Hotel PMS Training with AI-Powered Tools to Boost Staff Onboarding and Operational Efficiency
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12 August 2026📖 In 2026, Stayntouch focuses on improving hotel staff training through intuitive property management system (PMS) interfaces, reducing onboarding time from weeks to hours. AI and self-guided tools enhance training, targeting specific roles and updating content quickly. Certification and progress tracking ensure effectiveness. Successful PMS integration requires careful setup and vendor collaboration to avoid mismatches. Future trends include AI-driven, role-specific learning, enhancing workforce efficiency and guest service by minimizing technology-related issues.
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GuestRevu Opens Entries for 2026 GREAT Awards in June, Recognizing Excellence in Global Hospitality
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2 June 2026🏨 Hotels can enter the 2026 GuestRevu GREAT Awards from June 1-30. This third edition includes all lodging types worldwide, judged by online reviews from Tripadvisor, Booking.com, and Google. Data is analyzed by Stenden University South Africa. Winners will be announced in October 2026 for Europe, America, and APAC, and in November for Africa. The awards emphasize guest satisfaction and exceptional hospitality, with partners like Cendyn and Stayntouch enhancing this global celebration.
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Ampliphi Integrates AI-Powered Revenue Management with Stayntouch PMS to Enhance Real-Time Hotel Pricing Strategies
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2 June 2026💸 ampliphi’s AI revenue management now integrates with Stayntouch’s PMS, targeting independent hotels for real-time pricing automation to boost RevPAR. The integration, available immediately, is designed to eliminate manual pricing tasks and improve decision speed by analyzing demand and optimizing rates directly within the PMS. This collaboration aims to enhance revenue protection during demand spikes and streamline hotel operations, allowing staff to focus on guest relations and commercial planning.
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Independent 100-Room Hotels Must Adopt Six Specialist Layers for Competitive Commerce Architecture in 2026
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12 May 2026🏨 On May 12, 2026, the article outlines the essential architecture for a 100-room independent hotel to thrive in the agentic commerce era. It highlights six specialist layers: a PMS as a commerce hub, channel managers, revenue management systems, guest CRM, integrated payments, and AI-search readable booking engines. Noteworthy companies include Apaleo, Stayntouch, Lighthouse, SiteMinder, FLYR Hospitality, and RoomPriceGenie. The emphasis is on real-time integrations and avoiding bundled suites, ensuring hotels can adapt swiftly to technological advancements.
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IDeaS Expands Integration with Stayntouch PMS to Power Smarter, Value-Driven Availability Decisions
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5 May 2026This enhancement to cloud PMS and revenue management platforms introduces a dynamic, value-based hurdle, powered by IDeaS Last Room Value MINNEAPOLIS—May 5, 2026 — IDeaS, a SAS company and the world’s leading provider of AI-powered hospitality revenue management software, today introduced Last Room Value (LRV)–powered availability and length‑of‑stay decisions within Stayntouch’s Best‑in‑Class cloud property management system (PMS). This enhancement brings advanced revenue decision-making within reach for lean teams across independent hotels and growing portfolios. In a time of shifting demand and economic…
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WTM Africa 2026 in Cape Town Attracts Record Attendance, Highlights Practical Industry Conversations and AI Integration
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24 April 2026🗺️ Held in Cape Town from April 13–15, WTM Africa 2026 was the largest yet, attracting thousands of travel and hospitality professionals for three days of networking and discussions. The event emphasized practical application over theory, focusing on technology integration and workforce development, especially for women. GuestRevu’s team, including CEO Chris Alexandre, highlighted the need for human-centered hospitality despite AI’s rise. Key partners included Qurtuba Hospitality and Cresta Grande Cape Town Hotel, showcasing the importance of strong industry relationships.
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Stayntouch Expands Partnership with Storey Hotel Management to Support Six Properties and Over 500 Rooms
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16 April 2026📈 Storey Hotel Management Group expands its partnership with Stayntouch, utilizing their cloud-based PMS to support six properties with over 500 rooms, including The Fairlane Hotel and The Walton Residence. The platform enhances scalability, accelerates onboarding, and integrates with evolving technologies. Jonathan Holcomb, VP at Storey, emphasizes the strategic growth and maintaining hotel individuality, while Priya Rajamani, SVP at Stayntouch, highlights the focus on efficient scaling and resource support for optimal performance.
