Track Stayntouch in one feed. This hub aggregates the latest news and product updates around Stayntouch’s cloud PMS and guest-mobility platform for hotels, curated from trusted sources. A fast way to keep up with mobile-first hotel operations.
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Stayntouch Achieves Level 4 Global Customer Support Certification from Hotel Tech Report with Perfect Score
16 September 2026📚 Bethesda, MD | September 16, 2026 | Stayntouch achieved a Level 4 Global Customer Support Certification from Hotel Tech Report, scoring a perfect 34/34. Valid from July 2026 to July 2027, it reflects their robust support ecosystem, which includes 24/7 multilingual assistance, real-time SLA monitoring, and a strong NPS score. Over 100 reviews give them an average support rating above 4.5/5. Their customer-centric approach ensures seamless hotel PMS implementation and ongoing customer success.
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NYU Tisch Center, RateGain, and HEDNA Release 2026 Report: Over Half of Hotels Adopting Generative AI
15 September 2026🏨 Based on insights from over 270 hotel brands and 58,000+ properties across 141 cities and 53 countries, “The State of Distribution 2026” reveals key trends: More than 80% of hotel teams spend 1-2 days weekly on manual reporting, with under 30% investing in automated tools. Over 50% use or are acquiring generative AI, yet under 10% see a 30% manual work reduction. OTAs still dominate bookings despite direct-booking tools. Technology budgets rise, focusing on optimization over expansion.
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AI Impacting Hotel Discovery: Only 6% of Hotels Consistently Featured in AI-Generated Recommendations, 82% Sourced from OTAs
11 September 2026📰 By 2026, AI substantially changes hotel booking, with only 6% of hotels consistently appearing in AI recommendations. 82% of AI-generated hotel data comes from OTAs and editorial media. Marriott and Hilton have implemented conversational AI tools, while Accor and Hyatt are still testing. AI-driven hotel distribution affects independent hotels significantly, as they lack AI-ready data. Google’s AI summaries face legal challenges for inaccuracies. AI is reshaping hotel discovery, emphasizing the need for structured, trustworthy data.
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Google Maps Experiment Improves Travel Times by 2% in Congested US Cities Through Route Redistribution
10 September 2026📈 In New York, tourist distribution this year seemed well-managed with fewer crowds outside Times Square. At the Louvre, 7 million of 9 million visitors come for the Mona Lisa. A Google Maps experiment across 10 US cities improved travel speeds by 2% by rerouting under 2% of trips. The US aims for 100 million international visitors annually by 2030. In hotels, smartphone checkouts increase satisfaction, hinting at the growing trend away from traditional front desk services.
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Before Investing in Hotel AI, Evaluate Data Foundations: Connectivity, Currency, Guest Identities, Governance, and Architecture.
3 September 2026💻 Hotel AI investment requires rigorous data evaluation. 72% of IT leaders report poor infrastructure stalls AI growth. Only 38% of hoteliers cite integration as a major issue. Key inquiries include AI’s data scope, latency, guest identity resolution, access governance, actionability of insights, and whether the system is natively built or assembled. These factors ensure AI recommendations are reliable and effective, rather than adding complexity. Ensure the groundwork supports decision-making before committing.
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Stayntouch and Namastay Announce Integration Partnership to Enhance Real-Time Hotel Booking and Data Synchronization
27 August 2026💻 Stayntouch, based in Bethesda, Maryland, announced its integration with Namastay on August 2026. This partnership connects Namastay’s booking engine to Stayntouch’s PMS, facilitating real-time data flow. The integration, used by over 300 properties in 42 countries, aims to minimize OTA commissions and streamline bookings directly on hotel websites. It supports mobile-optimized checkout with secure PCI DSS and GDPR compliance. Executives Frédéric Robles and Reid Webster highlighted its seamless operation and efficiency for hotel teams.
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Stayntouch Partners with Namastay to Enhance Direct Booking Integration for Hotels, Reducing OTA Dependence
26 August 2026💻 August 26, Bethesda, MD: Stayntouch partners with Namastay to integrate booking engine technology, enhancing hotel direct booking efficiency and reducing OTA dependency. This partnership aims at offering a seamless guest experience and efficient data flow between systems. The integration, live at Zoku’s properties in Amsterdam, Copenhagen, Paris, and Vienna, supports digital wallets, BNPL options, and major credit cards. Namastay serves 300 hotels across 42 countries, complying with PCI DSS and GDPR standards.
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Stayntouch Partners with Paradise in a Box to Offer Hawaiian Upsells and Boost Hotel Revenue
13 August 2026🌴 Bethesda, MD | Aug. 13, 2026 | Stayntouch partners with Hawaii’s Paradise in a Box, involving over 40 local makers, to offer curated Hawaiian gift boxes through their hotel management system. Available during mobile check-in, on-site kiosks, as VIP gifts, and at front desk displays, this initiative enables hotels to enhance guest experiences and create new revenue streams. Founded in 2020, Paradise in a Box aims to share Hawaiian culture and support local businesses.
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Stayntouch Enhances Hotel PMS Training with AI-Powered Tools to Boost Staff Onboarding and Operational Efficiency
12 August 2026📖 In 2026, Stayntouch focuses on improving hotel staff training through intuitive property management system (PMS) interfaces, reducing onboarding time from weeks to hours. AI and self-guided tools enhance training, targeting specific roles and updating content quickly. Certification and progress tracking ensure effectiveness. Successful PMS integration requires careful setup and vendor collaboration to avoid mismatches. Future trends include AI-driven, role-specific learning, enhancing workforce efficiency and guest service by minimizing technology-related issues.
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Now Now NoHo and Carimar Beach Club Adopt Dailypoint’s Customer Data Platform for Enhanced Guest Experience
5 August 2026📰 Now Now NoHo, New York’s first sleeper cabin hotel, and Carimar Beach Club in Anguilla, are adopting dailypoint’s Customer Data Platform (CDP) to enhance guest communications and loyalty. Carimar Beach Club features 24 beach villas and is the first in Anguilla to use this technology. The platform integrates with Stayntouch’s PMS, improving data accuracy and communication. Dailypoint serves over 1,500 hotels and was named the #1 Hotel CRM & Email Marketing Solution in 2026.
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Visa Launches New Hotel Booking Feature for 4.4 Billion Cardholders, Potentially Shifting Hotel Distribution Dynamics
16 July 2026💳 Visa, with 4.4 billion cardholders, enters hotel distribution, enabling direct hotel bookings using card credentials. Hotels face booking friction, with direct rates stuck at 5-15%, while digital wallets double mobile bookings. 38% of hoteliers cite integration as a key tech challenge. Cross-departmental training cuts turnover by 45%, offering 2.5x ROI in 18 months. Langham Hospitality saves food waste across five markets; Hyatt sees demand from destination weddings. New hotels open in Charleston, Plano, and near Yellowstone.
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30% of All-in-One Hotel System Users Plan Shift to Best-in-Class Solutions, NYU Study Finds
16 July 2026🛌 Rising guest expectations and staffing shortages are major challenges for hotels. 30% of users of all-in-one systems plan to switch to best-in-class solutions, with 38% citing integration as a key issue. Open, well-documented APIs with webhooks offer real-time data syncing. Effective integration and intuitive UX are crucial for operational efficiency and staff retention. The focus is on connected, flexible systems to meet modern demands and enhance guest experiences.
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GuestRevu Opens Entries for 2026 GREAT Awards in June, Recognizing Excellence in Global Hospitality
2 June 2026🏨 Hotels can enter the 2026 GuestRevu GREAT Awards from June 1-30. This third edition includes all lodging types worldwide, judged by online reviews from Tripadvisor, Booking.com, and Google. Data is analyzed by Stenden University South Africa. Winners will be announced in October 2026 for Europe, America, and APAC, and in November for Africa. The awards emphasize guest satisfaction and exceptional hospitality, with partners like Cendyn and Stayntouch enhancing this global celebration.
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Ampliphi Integrates AI-Powered Revenue Management with Stayntouch PMS to Enhance Real-Time Hotel Pricing Strategies
2 June 2026💸 ampliphi’s AI revenue management now integrates with Stayntouch’s PMS, targeting independent hotels for real-time pricing automation to boost RevPAR. The integration, available immediately, is designed to eliminate manual pricing tasks and improve decision speed by analyzing demand and optimizing rates directly within the PMS. This collaboration aims to enhance revenue protection during demand spikes and streamline hotel operations, allowing staff to focus on guest relations and commercial planning.
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Independent 100-Room Hotels Must Adopt Six Specialist Layers for Competitive Commerce Architecture in 2026
12 May 2026🏨 On May 12, 2026, the article outlines the essential architecture for a 100-room independent hotel to thrive in the agentic commerce era. It highlights six specialist layers: a PMS as a commerce hub, channel managers, revenue management systems, guest CRM, integrated payments, and AI-search readable booking engines. Noteworthy companies include Apaleo, Stayntouch, Lighthouse, SiteMinder, FLYR Hospitality, and RoomPriceGenie. The emphasis is on real-time integrations and avoiding bundled suites, ensuring hotels can adapt swiftly to technological advancements.
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IDeaS Expands Integration with Stayntouch PMS to Power Smarter, Value-Driven Availability Decisions
5 May 2026This enhancement to cloud PMS and revenue management platforms introduces a dynamic, value-based hurdle, powered by IDeaS Last Room Value MINNEAPOLIS—May 5, 2026 — IDeaS, a SAS company and the world’s leading provider of AI-powered hospitality revenue management software, today introduced Last Room Value (LRV)–powered availability and length‑of‑stay decisions within Stayntouch’s Best‑in‑Class cloud property management system (PMS). This enhancement brings advanced revenue decision-making within reach for lean teams across independent hotels and growing portfolios. In a time of shifting demand and economic…
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WTM Africa 2026 in Cape Town Attracts Record Attendance, Highlights Practical Industry Conversations and AI Integration
24 April 2026🗺️ Held in Cape Town from April 13–15, WTM Africa 2026 was the largest yet, attracting thousands of travel and hospitality professionals for three days of networking and discussions. The event emphasized practical application over theory, focusing on technology integration and workforce development, especially for women. GuestRevu’s team, including CEO Chris Alexandre, highlighted the need for human-centered hospitality despite AI’s rise. Key partners included Qurtuba Hospitality and Cresta Grande Cape Town Hotel, showcasing the importance of strong industry relationships.
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Stayntouch Expands Partnership with Storey Hotel Management to Support Six Properties and Over 500 Rooms
16 April 2026📈 Storey Hotel Management Group expands its partnership with Stayntouch, utilizing their cloud-based PMS to support six properties with over 500 rooms, including The Fairlane Hotel and The Walton Residence. The platform enhances scalability, accelerates onboarding, and integrates with evolving technologies. Jonathan Holcomb, VP at Storey, emphasizes the strategic growth and maintaining hotel individuality, while Priya Rajamani, SVP at Stayntouch, highlights the focus on efficient scaling and resource support for optimal performance.
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Fragmentation in Hotel Technology Hampers AI Adoption, Only 11% of Operators Have Fully Integrated Systems
9 April 2026💻 In 2026, the Hotel Operations Index shows only 2% of industry respondents believe operations are fully modernized, with 52% seeing progress as slow. Fragmentation is a major issue, with 27% of operators relying on over seven tech platforms. Only 15% trust their data’s accuracy. Fragmentation also hinders AI adoption, with 75% of operators unprepared. A study reveals 51% plan tech upgrades within 12-24 months. The key to success lies in unified, integrated systems over isolated solutions.
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Hotel Groups Warned Against In-House BI Tool Development Due to Risks of High Costs and Maintenance Challenges
19 March 2026🏨 In-house BI projects in hotel groups often lead to costly mistakes. Building a proprietary BI tool requires ongoing maintenance, with salaries ranging from $140k to $180k for data engineers. A 30-hotel group faces integration issues due to fragmented systems like PMS and POS. SaaS solutions offer standardized integrations and ongoing innovation, mitigating risks like the “Bus Factor,” where one key employee’s departure can cripple the system. Instead, SaaS provides a robust, cost-effective alternative.
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New Report Details Impact of AI on Hotel Discovery, Distribution, and Operations
2 March 2026🏨 BCG and NYU SPS’s analysis highlights AI’s impact on hotels’ discovery and operations. By 2025, 65% of North American hotels faced staffing shortages, with an 11.2% increase in labor costs. AI achieved 20% faster room cleaning and cut food waste by 50% in eight months. Hotels need machine-readable content and dynamic revenue management. Only 2.9% of hospitality workers have AI skills, compared to 21% in tech. AI can optimize operations and enhance guest experiences.
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Stayntouch to Launch AI-Powered Guest Messaging Fully Embedded in Cloud PMS at ITB Berlin 2026
26 February 2026The platform automates 95% of guest requests and saves 15+ minutes per booking, with revenue opportunities through automated upsell links.
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Stayntouch Announces Partnership With Regency Hotel Management
16 February 2026💻 SIOUX FALLS, South Dakota—In February 2026, Stayntouch partnered with Regency Hotel Management, which oversees 100+ properties in the Midwest. Regency adopted Stayntouch’s cloud PMS after a seven-month evaluation, citing its mobile-first, tablet-based operations. Properties went live in two days, enhancing guest engagement and staff training. Features include centralized reporting, rapid deployment, and cost-free integrations. CTO Jim Stark praised the partnership for its staff buy-in and operational success, while CEO Jacob Messina emphasized the focus on trust and modernizing operations.
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Direct bookings are calling
2 February 2026This article was written by Hospitality Today. Click here to read the original article LLMs have made voice a viable distribution channel. Most hotels still aren’t picking up Feb 2, 2026 The hotel industry spends enormous energy optimising digital distribution. Brand.com conversion rates, metasearch bids, OTA commission negotiations, channel manager configurations. Meanwhile, forty percent of incoming phone calls go unanswered. Recent data from StayNTouch puts the figure even higher: up to 62 percent at properties without dedicated reservations staff. Every…
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The Hotel Technology Maturity Curve and the Shift Toward Best-in-Class Systems
27 January 2026💻 Hotels are adapting tech systems as they scale, according to Stayntouch’s 2026 study with NYU and IDeaS. Surveying 300+ hotel professionals, 68% of independent hotels with 100+ rooms opt for Best-in-Class systems for growth. Smaller hotels favor simplicity; larger ones need flexibility. Booking errors and guest preference issues are key concerns. Satisfaction rises with specialized systems offering open APIs and integration. This tech evolution supports smarter decisions, reflecting a shift in maturing hotel businesses.
