Melbourne, 29 January 2026 – RMS, a leading hospitality platform for hotels, motels, parks, serviced apartments and short-term rentals, today announced that its fully integrated payment solution, RMS Pay, has surpassed €1 billion in processed transactions just one year after its global launch.
This milestone signals a fundamental shift in how guests book and pay for stays. Speed, convenience and flexibility are now baseline expectations, with digital wallets and Buy Now, Pay Later options increasingly shaping booking behaviour.
RMS Pay, fully embedded within the RMS property management system, meets this demand by automating the entire payment journey: from secure pre-authorisations and scheduled charges to reconciliation, reporting and dispute resolution, removing friction for both staff and guests.
The result is a frictionless experience for guests and a major time-saver for teams. Operators using RMS Pay report faster cash flow, significantly fewer no-shows and a 99.95% dispute-free rate, while saving hours each week on manual admin. At Woodgate Beach Houses, for example, automation has cut weekly payment reconciliation time by more than 10 hours.
Roomzzz Aparthotels has experienced similar benefits. Victoria Curley, Head of Commercial said: “With RMS Pay, we don’t have to worry about night shift balancing or end-of-day checks, it just works. What used to take our team an hour is now automatic.”
RMS Pay is fully embedded into the RMS platform so operators can start accepting both card-present and eCommerce payments within minutes of onboarding. There’s no extra setup or technical work required, customers can just switch it on and start transacting.
Among its most popular features are Pay by Link, Charge to Room and upcoming scheduled payment functionalities. Each is designed to meet the expectations of today’s digitally fluent travellers, particularly younger generations who value convenience and flexibility when booking.
Adam Seskis, CEO at RMS, added: “Payments have become one of the most important touchpoints in the guest journey. Guests expect fast, flexible, and secure payment options, and if those expectations aren’t met, they’ll go elsewhere. With RMS Pay, we’re creating a platform that helps operators stay ahead of these expectations, reduce fraud, operational friction and deliver a smoother, more personalised experience from the very first interaction.”
RMS Pay is PCI DSS-certified and uses tokenised data storage to protect guest information. Built-in fraud monitoring, dispute resolution tools and consolidated reporting enable operators to manage their entire payment landscape from a single, secure dashboard.
ENDS
Media enquiries:
Victoria Ward
Abode Worldwide
+44 7875 155020
Aaron Finn
Abode Worldwide
+44 7393 225984
About RMS
RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries and all hospitality verticals. Designed to streamline operations, elevate the guest experience, and foster sustainable business growth, RMS connects people, technology, and places. With a comprehensive suite of tools and real-time insights, RMS empowers operators of hotels, serviced apartments, short-term rentals and campgrounds to thrive in an ever-evolving and competitive industry. Discover more at www.rmscloud.com.
