Running time: 36 min · Published on YouTube on October 5, 2026 · Watch on YouTube
In this episode of 10 Minutes Hotels, Tony Loeb sits down with Kevin King, CEO of Shiji International, to discuss whether hotel technology rushed into AI by asking the wrong question. Rather than asking where AI can be added, Kevin argues hotel companies should start with the problem they are trying to solve.
He explains why Shiji tested AI internally for months before bringing it into hotel operations, and why he believes the traditional front desk may disappear within five years so staff can spend less time on screens and more time with guests.
In this video
- AI-powered microflows, such as handling a late checkout request in one step
- Cutting check-in at a Macau casino property from 5–8 minutes to under one minute
- AI governance, security, compliance and keeping guest data in trusted environments
Related article : Shiji spent a year testing AI on its own people before offering it to a single hotel
