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10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
    • Hotel Tech
    • Hotel Chains
    • Topics
    • Airbnb news
    • AI in Hospitality News
    • Marriott news
    • Booking.com news
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  • The Columns
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    • CSR and Sustainability
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The Columns

138 posts

Expert columns and opinion from 10 Minutes News for Hoteliers: analysis and perspectives on the hospitality industry.

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  • 2 min

A Contradiction in Terms

  • Mark Fancourt
  • 6 December 2025
The opportunity I had recently to watch a program on Massimo Bottura (who happens to quietly resemble our own Monsieur Soler) and his sheer, unadulterated joy for the hospitality industry…
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  • 2 min

The (Uncomfortable) Truth About Commission-Based Web Agencies (Part I of II)

  • Simone-Puorto
  • 6 December 2025
I get a message from a prospect who wants to start working with me, but their current web agency is demanding an outrageous fee just to exit the contract. Second…
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  • 2 min

No ads, promise! (And other technocrat fairy tales)

  • Simone-Puorto
  • 29 November 2025
Back in ’99, Google swore it would never run ads. “No ads,” they said, with the wide-eyed innocence of people who still believed the web could remain a pristine commons—an…
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  • 2 min

Primed

  • Mark Fancourt
  • 29 November 2025
Kicking back over the weekend, enjoying a bit of downtime with some digital entertainment, I had a moment that perfectly framed the new frontier of advertising. I was happy to…
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  • 2 min

It’s nothing personal

  • Mark Fancourt
  • 22 November 2025
The topic of the week has me grinding my teeth a little. It’s the sheer hypocrisy flowing from revenue leaders, that constant, breathless sermon about “Personalization! The customer craves unique…
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  • 2 min

Innovation or Intellectual Self-Indulgence?

  • Simone-Puorto
  • 22 November 2025
Last month, the usual October industry event took place. I won’t name it—you know which one. While scrolling through LinkedIn comments, I came across a colleague’s summary of the day:…
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  • 1 min

Confessions of a Man with Too Many Browsers

  • Simone-Puorto
  • 15 November 2025
I’ve become the kind of man who needs three browsers just to know where he is, what he’s supposed to be doing, and sometimes who the hell he even is.…
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  • 2 min

Glass Houses and AI Browsers

  • Mark Fancourt
  • 15 November 2025
We all saw this headline. Amazon versus Perplexity. It’s a classic tech brawl: the established giant protecting its turf versus the disruptive upstart wielding the shiny new weapon of Agentic…
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  • 2 min

Shame! Shame! Shame!

  • Mark Fancourt
  • 8 November 2025
The sound of Bill Hornbuckle admitting to the press that the pricing strategy was a mistake, that the $26 water and the $12 coffee were a “shame on us” moment,…
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  • 1 min

ChatGPT Will Tear Us Apart

  • Simone-Puorto
  • 8 November 2025
“There is only one truly serious philosophical problem: suicide,” wrote Camus. For me—half philosopher, half techie—this problem has never been abstract. It has always walked beside me. I’ve seen it…
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