Human Resources

💪 Suzanne Holbrook, Marriott's Head of Global Spa, Fitness, and Wellness, is revolutionizing hotel wellness globally with innovative technologies. By 2030, the global spa industry is forecasted to grow from $95 billion in 2021 to over $185 billion. At The Ritz-Carlton Spa, Amelia Island, services like TheraLight 360 and Mind Sync Mediation offer advanced wellness experiences. The JW Marriott Parq Vancouver's Serene Escape Package includes multisensory treatments, reflecting a shift towards results-driven wellness beyond traditional spa offerings.

📈 Trailborn Hotels & Resorts has appointed Paul Eckert as chief operations officer. In spring 2024, the Hill House at Trailborn Mendocino, California, will open, followed by Trailborn Jackson Hole, Wyoming, in summer 2024. Eckert, who managed $400 million in revenue and $100 million in NOI at Davidson Hospitality Group, will now oversee Trailborn’s expanding portfolio. With 30 years of experience, his leadership aligns with Trailborn’s growth and guest satisfaction goals.

📈 Lisa Hadfield has been appointed director of sales at Edgbaston Park Hotel and Conference Centre, Birmingham, in its eighth year. Her role includes overseeing MICE agency partnerships and enhancing the venue's exposure across corporate, agency, and charity sectors. Hadfield's experience spans roles at Ashorne Hill, Warwick Conferences, NEC Birmingham, and Ricoh Arena, Coventry. The appointment supports the hotel’s MICE market expansion and sustainability efforts in the UK conferencing sector.

🏨 PM Hotel Group has transitioned Hotel Arboretum to City Express by Marriott Washington D.C. Northeast, owned by Rocks Hospitality. Located near Capitol Hill and Union Station, the hotel caters to government and group contracts. The change aligns the property with Marriott's global distribution and loyalty programs. Renovations include updated guestrooms and public spaces, offering complimentary breakfast. This expansion strengthens PM Hotel Group's portfolio, which includes over 80 hotels across the U.S.

📅 Andrew Finn returns to Palmer House, a Hilton Hotel, as general manager in 2026. With nearly 40 years at Hilton, he previously managed Hilton Chicago O’Hare Airport (2023-2026) and Hilton Rosemont (2017-2022). The Palmer House, located in Chicago, boasts 1,641 rooms, including Lockwood Restaurant & Bar and Potter’s Bar, plus 130,000 sq ft of event space. Originally from Ireland, Finn began his U.S. career at Hilton Chicago.

🏨 Paul Eckert joins Trailborn Hotels & Resorts as Chief Operations Officer, bringing 30 years of experience. He previously held roles at Davidson Hospitality Group and Interstate Hotels & Resorts. Trailborn is expanding nationally with new locations in Jackson Hole, Wyoming, and Mendocino, California. Mike Weiss and Ben Weinberg, Co-founders and Co-CEOs, highlight Eckert’s operational expertise and leadership qualities as key to supporting the brand's growth and enhancing guest experiences.

📈 Louis Quentin-Mauroy appointed Carole Roma as Deputy CEO of 9Hotel Collection, marking a new structural phase in its European growth. With 11 assets in six capitals and increasing acquisitions, this governance change aims to bolster portfolio management and integration.