Innovation

🛩 DoorDash and Wing launched drone delivery in Charlotte, NC. Customers within four miles of The Arboretum Shopping Center can order from local and national restaurants like Matcha Cafe Maiko and Panera Bread. This follows their 2022 Australia launch and US expansions to Southwest Virginia and Dallas-Fort Worth. The service aims to redefine local logistics and enhance customer experiences. Eligible addresses can access the service via the DoorDash app, with live tracking provided for deliveries.

💰 Annemarie Gubanski, CEO of Taktikon, discusses the evolution in the hospitality industry's revenue, distribution, and commercial management. Traditional silos are breaking down, leading to integrated strategies. Dynamic pricing is crucial, optimizing public and corporate rates. Hyper-personalization and AI are emerging trends. Effective strategies include balancing direct bookings and OTA dependency. Cross-department collaboration is essential for success. The blend of human intuition and AI optimizes decision-making in revenue management.

AI-powered revenue management and seamless PMS connectivity aim to deliver a unified revenue management and BI solutions for French hoteliers Sunnyvale, CA, May 27th, 2025 – LodgIQ, the AI-powered revenue…

🍽 Courtney Radke from SageNet highlighted at the National Restaurant Show in 2025 that technology investments in restaurants are essential, not optional. Emerging brands benefit from early tech adoption, while established brands risk costly delays. The digital gap is closing with accessible solutions like Starlink and private 5G. Christopher Sebes observed numerous new POS platforms and noted the mainstream growth of VoiceAI in restaurants. Toast has emerged as a strong enterprise competitor in the industry.

Philips booth 3351: Taking sustainability, flexibility, and durability to new levels, PPDS will be launching exciting new lines of Philips Digital Signage and dvLED displays, as well as a major…

💻 By January 2023, ChatGPT, launched in November 2022, reached 100 million users in two months, setting a record for the fastest-growing consumer app. In July 2023, Meta's Threads surpassed this milestone. In contrast, by 2025, just 50,000 of several hundred thousand hotels have adopted Revenue Management Systems, reflecting the hospitality sector's slow tech adoption. Despite clear benefits, the hotel industry's hesitance persists due to misconceptions, fear of change, and complex integration challenges.

💻 Christopher Thomas-Moore, ex-SVP and Chief Digital Officer at Domino’s, unveiled tech strategies at MURTEC 2025: Experience Matters. Domino’s achieved digital excellence with innovative e-commerce, loyalty, and retail tech under his leadership. The three-minute video highlights “CTM’s” influence in restaurant technology and digital transformation to boost customer loyalty.

🏨 Kenyan Sentrim Hotels & Lodges faced backend challenges like manual errors and overbookings. Switching to STAAH's Channel Manager improved efficiency by automating rate updates and availability across all OTAs, reducing errors and increasing direct bookings. Tools like RatesTalk and ReviewMinder enhanced pricing strategies and guest feedback management. As a result, Sentrim saw growth in online visibility and bookings, shifting focus back to enhancing guest experiences.