Innovation

💻 Agilysys, a hospitality software company, launched Intelligent Guest Profiles (IGP) to boost ancillary revenues by providing hotels with unified guest data. IGP uses real-time data collection powered by guestsense.ai and assesses guest lifetime value via RFM metrics. Enabled across Agilysys' systems, it aggregates behavioral, transactional, and preference data. On Monday, June 30, 2-3 pm BST, a webinar titled "Monetising the Guest Experience" will be hosted to discuss this innovation.

🎬 UK: In June 2025, Nevaya and Filmbankmedia partnered to provide Hollywood blockbuster films in hotel rooms. Content includes movies from Disney, Warner Bros., Lionsgate, Sony Pictures, Discovery, and A24. Hotels can offer these films as a complimentary service or on a pay-per-view basis, including new releases. James Richmond (Nevaya) emphasizes innovation, while Majella Griffin (Filmbankmedia) highlights their extensive film roster for a unique guest experience.

💻 Agilysys, Inc. announced at HITEC 2025 (June 17-19, 2025) in a booth #1611, the Intelligent Guest Profiles, powered by guestsense.ai. This technology offers a unified guest data interface for hotels and resorts, enhancing personalized service, upselling, and guest loyalty. It integrates with Agilysys PMS and ancillary systems, collecting comprehensive data including RFM metrics to improve revenue strategies. Attend Rohith Kori's presentation on June 18, 11:15 a.m. – 11:45 a.m., Exhibit Hall, Tutorial Stage A: Booth 801.

📁 Mark Fancourt, founder of TRAVHOTECH, shares insights into hospitality technology's evolution. His expertise spans both hospitality firms and solution providers. Check his article on hotel PMS software's role in tech stacks. Listen to his podcast replay for more. Subscribe for episode insights, or join discussions on YouTube, LinkedIn, and Instagram. Explore advertising options with Hospitality Daily. Music by Clay Bassford from Bespoke Sound enhances the show.

📈 Canadian hoteliers are transitioning from Preno to alternative Property Management Systems (PMS) as of June 19, 2025. These alternatives offer real-time updates, better group management, and local support, enhancing operations for boutique hotels. The shift aims to improve efficiency and customer service in the competitive hospitality market. 🌐 Hotelogix is a resourceful platform providing insights and trends on these developments.

📺 LG Electronics unveiled Pro:Centric+ at HITEC 2025 (June 16–19, Booth #3805). Pro:Centric+ integrates third-party services into hotel TVs, reducing operating costs and increasing safety while simplifying installation and management. The platform supports energy management, advertising insertion, casting services, location services, and Wi-Fi monitoring. Anacove and TraknProtect showcase integrations for energy savings and staff safety. A new web interface simplifies device management. LG emphasizes revenue opportunities through advertising and monetization programs for hotel owners and brands.

💻 2024 saw a pivotal shift as smaller AI models, one-hundredth the size of older models, began outperforming larger ones in tasks like natural language processing. Nearly 90% of AI models are now developed by companies, focusing on real-world needs. Open-weight AI models became a practical choice by early 2025, offering flexibility and cost-effectiveness. These advancements enable hospitality businesses to improve efficiencies and customer experiences, reducing dependence on cloud infrastructure and proprietary systems.

📈 Select-service hotel brands require a lean yet effective revenue strategy. Their limitations complicate the use of traditional RMS, designed for larger operations. Enter GameTime—a cloud-based RMS tailored for select-service hotels, offering automated rate updates, pricing every 8 hours, and forecasts up to 365 days ahead. It includes features like Autopilot, mobile access, and fast onboarding, improving operational efficiency and revenue growth. Join the GameTime webinar on July 16 for a live demonstration.

📞 1 in 5 Americans find their calls to restaurants often ignored, and 69% might abandon a restaurant if unanswered. Among millennials, this rises to 72%. 89% of Americans, led by 95% Gen Z, 92% of Millennials, and 80% of Baby Boomers, are open to AI agents for tasks like reservations (47%) and order tracking (42%). Hostie, an AI platform, helps restaurants manage communications. Survey conducted by The Harris Poll, May 29-June 2, 2025, with 2,065 U.S. adults.

🤖 In 2025, agentic AI is highlighted as the top trend in Gartner's report. This AI type functions autonomously, enhancing industries by executing complex workflows and adapting to changes. In hospitality, agentic AI boosts customer service by managing simpler tasks and optimizing resources. However, clear goals and robust data management are crucial, with Master Data Management ensuring unified, accessible data. The AI transformation demands an architectural shift for better collaboration, aiming to elevate customer satisfaction through advanced automation.