Innovation - 10 Minutes News for Hoteliers - Page 360

ServiceChannel Launches New Partner Ecosystem

💹 ServiceChannel launched an online Partner Ecosystem, featuring a curated directory of strategic partners in facilities management areas like IoT, asset collection, and consulting. President Craig Moriarty emphasizes the value of collaboration for subscribers and partners. The ecosystem aims to help users find partners, solve management challenges, and grow businesses. Additionally, the ServiceChannel Partner Portal provides resources to manage customer opportunities, with the platform serving major chains in retail, restaurants, and healthcare.

WEBINAR: 2025 Restaurant Technology Study: Optimizing ROI

📊 Join an upcoming webinar for a data-driven analysis of restaurant tech trends, financial outlook for 2025, and strategic tech investment goals. Discover challenges IT departments face and explore generative AI use cases. Hear from Kenneth Hallwachs of PreciTaste and Don Dittmar of Ottimate. Sponsored by Ottimate, PreciTaste, Oracle, Service Channel, Stratix, and Verizon. Learn about attitudes toward emerging tech and dynamic pricing.

From Neuroscience to Restaurant Tech: Elizabeth McDonnell’s Unconventional Path

🍷 Elizabeth McDonnell opened Fortnight Wine Bar in Providence, R.I. and gained prominence with features in GQ, Bon Appétit, Eater, and Wine Enthusiast. Utilizing her science background, she employed technology from Upserve (now Lightspeed) to overcome operational challenges. After closing Fortnight Wine Bar in 2022, McDonnell transitioned to Senior Group Product Manager at Lightspeed Commerce and co-founded Pizza Wine in Rhode Island. Her focus remains on enhancing human connections through restaurant spaces.

8 min

Interview with Adriaan Erasmus, General Manager, The Reserve at Chester Zoo

🦛 The Reserve at Chester Zoo, managed by Adriaan Erasmus, combines luxury lodges with immersive wildlife experiences, supporting global conservation efforts. Guests enjoy unique encounters, bespoke lodges made from sustainable materials, and behind-the-scenes tours. Stay contributions fund projects like the giant pangolin initiative in Uganda and black rhino programs in Rwanda and Kenya. The Reserve offers family-friendly packages with two-day zoo passes, exclusive dining, and activities like the Giraffe Wake-Up Experience. Opening in August, The Reserve personalizes stays for all family sizes with 51 lodges, including accessible options, focusing on conservation and luxury hospitality.

1 min

Innovative Horizons: How Hotels Are Changing

🏨 By 2025, hotels are embracing AI, voice controls, and data-driven services to enhance guest experiences. The article details the innovative tech trends within the hospitality industry, showcasing how hotels are evolving to meet modern demands.

Less Ringing, More Hospitality: AI-Powered PBX To Give Our Teams More Time for Guests – Steven Marais, Noble House Hotels & Resorts

📱 Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, on April 4, 2025, discusses AI-powered PBX systems freeing up hotel teams for guest interaction.

2 min

The Nash Casino Partners with UrVenue to Power Its Sports Entertainment Complex Bookings

💸 Hi Auto raised $15 million in a Series A funding round, totaling $23 million in capital alongside a $4 million credit line. The AI-driven platform for QSRs boasts over 96% order accuracy and over 90% completion rate, helping combat labor costs like California's $20/hour minimum. Hi Auto's clients include Bojangles, Checkers & Rally's, and Burger King New Zealand, among others. Founded in 2019 by Roy Baharav and Eyal Shapira, the company now employs 100 people globally. Dynamic upselling has increased average ticket sizes for Hi Auto's partners.

BirchStreetExpands Partnership with Aramark as Preferred Procure-to-Pay Technology Partner

💰 Hi Auto raised $15 million in Series A funding, totaling $23 million in capital, with an additional $4 million credit line for growth. Their AI-driven SaaS platform boasts over 96% order accuracy and over 90% completion rate for QSRs, a solution to surging labor costs like California’s $20/hour minimum wage. Key clients include Bojangles, Checkers & Rally's, Lee's Famous Recipe Chicken, Burger King New Zealand, and Popeyes UK. Dynamic upselling by the AI boosts average ticket sizes. Founded in 2019, Hi Auto employs 100 people globally.

2 min

PONANT EXPLORATIONS Sets Sail with Oracle Simphony Cloud

🏦 Hi Auto, an AI voice technology startup for the QSR industry, raised $15 million in Series A funding, totaling $23 million in capital, plus a $4 million credit line. Backed by Delek Motors, Zisapel Family, others, it delivers 96% order accuracy and over 90% completion with its SaaS platform. The tech enables dynamic upselling, boosting ticket sizes, and is used by Bojangles, Checkers & Rally's, and others. Founded in 2019 by Roy Baharav, Eyal Shapira, and Zohar Zisapel, the company now has 100 employees. 🌐

5 min

The AI Revolution in Hospitality: Why Voice Agents Are Changing the Game for Hoteliers

📢 AI Voice Agents are transforming hotel operations by providing 24/7 support, handling booking inquiries, offering multilingual support, reducing staff workload, and creating personalized guest experiences. They differ from chatbots, Siri, and Alexa by engaging in nuanced, real-time voice interactions tailored for hospitality. Hotels using AI Voice Agents can capture every booking opportunity, focus staff on high-value interactions, and drive revenue through upselling and cross-selling. The technology enables hoteliers to offer efficient service without losing the human touch, giving them a strategic advantage in the AI-driven future of hospitality. Michael J. Goldrich, Chief Experience Officer at The Hotels Network and Founder of Vivander Advisors, underscores the significant shift in guest service driven by AI Voice Agents.

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