Innovation

Real-time updates and smarter tools from STAAH power Asiatic Hotel’s growth in efficiency and direct bookings. Nestled in the heart of Malaysia’s Malacca region, Asiatic Hotel is known for its…

Scam hotel bookings have gone from bad-luck anecdotes to a full-blown global epidemic. And the most dangerous part? The fraudsters aren’t lurking on the dark web. They’re right there on…

The hotel industry’s AI. Can we catch up by asking the right questions? Last week, I listened to a revenue manager explain why their AI system recommended a 30% rate…

This article was written by Hospitality Daily Podcast. Click here to read the original article Independent hospitality is quickly growing in popularity, but discovery remains a big challenge for both…

This article was written by Hospitality Technology. Click here to read the original article When Europe’s energy-price spike hit in 2022, Danubius Hotels Group realized its long-planned room renovations had…

In the 2013 film “Her,” Joaquin Phoenix plays a despondent, introverted type whose character develops a relationship with an AI voiced by Scarlett Johansson. It is basically with him wherever…

This article was written by Mauricio Prieto. Click here to read the original article Travel is full of barriers. Markets concentrate when investors reward scale. Language still keeps many travelers…

AI in hospitality is reshaping the industry, but the real challenge isn’t just technical, it’s human. How guests and employees feel about AI often matters more than what the technology can actually do. This article explores the psychological dynamics that influence AI adoption in hospitality and offers practical ways for leaders to ensure technology strengthens, rather than erodes, the essence of human service.

In hospitality, loyalty doesn’t come from points programs alone. Instead, it comes from positive experiences that feel personal. Research shows that 60% of consumers are more likely to return after…

Discussion about AI is rife in our industry. Is the technology good enough to implement yet? What’s the risk versus the reward? Does it really make that much of an impact? What jobs is it taking? What about ethics?