Market Trends

1411 posts

Hospitality market trends and data: analysis, figures and insights to understand where the hotel industry is heading.

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Hospitality Hiring Trends: Job Openings Rise, but Are Workers Hesitant to Return?

🍽 In hospitality, frontline roles typically have higher turnover rates than management due to the career ladder structure. Successful strategies to reduce turnover include competitive wages, performance bonuses, self-scheduling, improved PTO policies, mental health support, career development, internal promotions, and a strong company culture. Economic uncertainty and efficiency improvements like self-service kiosks result in cautious hiring in the food service industry.
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Cloudbeds named among elite 2% of Expedia Group connectivity partners

📍 In 2025, Cloudbeds, based in San Diego, CA, achieved Elite Connectivity Partner Status by Expedia Group, placing it in the top 2% of Expedia's partners. CEO Adam Harris emphasized the partnership's role in fostering customer growth. Cloudbeds excelled with a 99.7% API integration rate, a 100% booking success rate, and a 36% growth in property adoption year-over-year. This status allows Cloudbeds to work on product development with Expedia, benefiting property distribution and guest acquisition.
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Yum! Brands CEO David Gibbs to Retire in 2026

💸 In fall 2024, 70 hospitality workers participated in a study about earned wage access (EWA) program Fuego's impact on their financial well-being. 60% cited bill payments as a primary stressor, 76% used EWA for food, and 53% constantly worried about daily expenses. EWA helped 57% avoid borrowing from friends/family and 40% evade late fees. 75% accessed wages weekly, with 41% withdrawing $100 or more. The study, supported by Fourth, highlights EWA's potential to improve financial stability among employees. Read the full report at www.ebri.org.
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Chipotle Brings Back Its Biggest Digital Promo

🍴 TouchBistro's 2025 American Diner Trends Report surveyed 1,500 U.S. diners, finding a 12.5% increase in dining costs hasn't deterred the average consumer, with weekly dining out up slightly from 39% to 42%. Takeout and delivery demand outpaces dining in, with 28% ordering more frequently. DoorDash leads delivery apps with 73% usage, followed by Uber Eats (56%) and Grubhub (34%). Loyalty program engagement has risen to 47% weekly, from 34% in 2023. Households earning less than $50k dine out and order takeout less often compared to higher-income groups. Gen Z's dining habits include 20% eating out daily and 50% planning to order more takeout. They engage with restaurants through social media (67%) and favor limited time offers (81%). Despite cost increases, average tipping remains at 16%, with Boomers tipping around 18% and Gen Z 13%. The report suggests strategies for restaurant operators, including minimizing price hikes and leveraging technology and limited time offers. Download the full report for free.
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REPORT: Resilience in Consumer Habits, Signaling Optimism for Restaurants

🍴 TouchBistro's 2025 American Diner Trends Report surveyed 1,500 U.S. diners, revealing a 12.5% increase in dining and takeout costs. Weekly dining out rose slightly from 39% to 42%, with 28% ordering more takeout and delivery. DoorDash leads delivery apps at 73%, Uber Eats follows at 56%, and Grubhub is at 34%. Loyalty program engagement weekly increased from 34% in 2023 to 47%. Lower income households making less than $50k dine out 27% weekly, compared to 64% for $200k+ incomes. Gen Z, despite being frugal tippers at 13%, are dining out daily (20%) and 50% plan to increase takeout/delivery. Average restaurant spending is $54, up from $48, with average tips at 16%. Five suggestions for restaurants include minimizing price increases, expanding off-premise options, leveraging LTOs, enhancing digital presence, and implementing tech efficiently.
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QSR Adds Custom AI Chatbot

🍴 TouchBistro's 2025 American Diner Trends Report surveyed 1,500 U.S. diners, revealing a 12.5% increase in consumer spending on dining and takeout. Weekly dining habits slightly rose from 39% to 42%, with takeout and delivery demand marginally higher; 28% are ordering more than last year. DoorDash dominates delivery apps at 73%, followed by Uber Eats (56%) and Grubhub (34%). Loyalty program engagement has jumped to 47% weekly from 34% in 2023. Inflation affects lower-income households (
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London bank acquired for luxury boutique hotel conversion

🏦 Royal Group, led by Singaporean billionaire Asok Kumar Hiranandani, purchased 63-65 Piccadilly in London for £65 million. The company plans to invest an additional £45 million to convert the former NatWest Bank into a 50-suite luxury boutique hotel. The £110 million project is set to be completed by end of 2026 and could charge £1,000 per night. Architecture firm Ritchie Design Partners is tasked with design services for the transformation.
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Cloudbeds report signals new priorities for hostels in 2025

🏡 Cloudbeds released its annual State of Hostels report, analyzing data from 2,300 hostels in 62 countries and nearly 11 million bookings (2022-2024). The 2025 report highlights a shift in the hostel industry, emphasizing performance optimization amid labor shortages and price-sensitive travelers. Dorm occupancy grew in 2024, while private room occupancy fell. ADR for dorms decreased by 1.7% and private rooms by 4%. OTAs increased their share of bookings to 74%. Longer stays (14+ nights) accounted for 11% of dorm stays, versus 4% for private rooms. Weekends saw 35% of arrivals and 20% of departures. OTA bookings had the highest cancellation rate at 19%. Emerging trends for 2025 include value-driven travel and the adoption of AI.
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