Market Trends

1379 posts

Hospitality market trends and data: analysis, figures and insights to understand where the hotel industry is heading.

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The Hoxton Edinburgh to open this June

🏠 The Hoxton will open its first Scottish property, a 214-room hotel, in Edinburgh's Haymarket area on June 23. The venue includes 11 Georgian townhouses, a mix of room types, and a space for long stays launching later in summer. Features include a lobby for work and socializing, a screening room, event spaces, and an Italian restaurant. Earlier in 2023, Cedar Capital Partners acquired The Hoxton Edinburgh as part of a €200 million deal, with plans to expand to Australia and Scandinavia by 2027.
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Traditional country hotel enhances guest comfort with stylish new electric fire installation

🔥 DRU, founded in 1754, is a top European fireplace manufacturer. Firehouse of Kendal installed a new DRU fireplace at the Borrowdale Hotel near Keswick, Cumbria, UK, part of the six Lake District Hotels group. The Dru Virtuo 130 Evolve electric fire was chosen for its advanced flame effect, low maintenance, and safety. The installation avoided hotel disruption and added modernity to the traditional space. DRU Fires UK's Virtuo Evolve is app-controlled and environmentally friendly. Firehouse has completed several installations for Lake District Hotels.
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Sleep easy at City Lodge Hotels

🏨 City Lodge Hotels has 7,381 rooms across 58 hotels in South Africa, with additional locations in Windhoek (Namibia), Gaborone (Botswana), and Maputo (Mozambique). The group offers a range of bed options including single, double, queen, ¾ beds, and king-size beds with mattress converters. Pillows come in two types per sleeping position and specialty pillows are available on request. Mattresses are cleaned quarterly, and bedding is left untucked. Linen is changed for every new guest and every three days for stay-overs, using eco-friendly detergents. The hotels also offer bespoke 'Bedtime Stories for Business People' at bedtimestories.co.za. COO Lindiwe Sangweni-Siddo emphasizes the group's commitment to quality sleep and additional amenities including meeting spaces, fitness rooms, and pools at select hotels.
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Hospitality Hiring Trends: Job Openings Rise, but Are Workers Hesitant to Return?

🍽 In hospitality, frontline roles typically have higher turnover rates than management due to the career ladder structure. Successful strategies to reduce turnover include competitive wages, performance bonuses, self-scheduling, improved PTO policies, mental health support, career development, internal promotions, and a strong company culture. Economic uncertainty and efficiency improvements like self-service kiosks result in cautious hiring in the food service industry.
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Cloudbeds named among elite 2% of Expedia Group connectivity partners

📍 In 2025, Cloudbeds, based in San Diego, CA, achieved Elite Connectivity Partner Status by Expedia Group, placing it in the top 2% of Expedia's partners. CEO Adam Harris emphasized the partnership's role in fostering customer growth. Cloudbeds excelled with a 99.7% API integration rate, a 100% booking success rate, and a 36% growth in property adoption year-over-year. This status allows Cloudbeds to work on product development with Expedia, benefiting property distribution and guest acquisition.
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Yum! Brands CEO David Gibbs to Retire in 2026

💸 In fall 2024, 70 hospitality workers participated in a study about earned wage access (EWA) program Fuego's impact on their financial well-being. 60% cited bill payments as a primary stressor, 76% used EWA for food, and 53% constantly worried about daily expenses. EWA helped 57% avoid borrowing from friends/family and 40% evade late fees. 75% accessed wages weekly, with 41% withdrawing $100 or more. The study, supported by Fourth, highlights EWA's potential to improve financial stability among employees. Read the full report at www.ebri.org.
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Chipotle Brings Back Its Biggest Digital Promo

🍴 TouchBistro's 2025 American Diner Trends Report surveyed 1,500 U.S. diners, finding a 12.5% increase in dining costs hasn't deterred the average consumer, with weekly dining out up slightly from 39% to 42%. Takeout and delivery demand outpaces dining in, with 28% ordering more frequently. DoorDash leads delivery apps with 73% usage, followed by Uber Eats (56%) and Grubhub (34%). Loyalty program engagement has risen to 47% weekly, from 34% in 2023. Households earning less than $50k dine out and order takeout less often compared to higher-income groups. Gen Z's dining habits include 20% eating out daily and 50% planning to order more takeout. They engage with restaurants through social media (67%) and favor limited time offers (81%). Despite cost increases, average tipping remains at 16%, with Boomers tipping around 18% and Gen Z 13%. The report suggests strategies for restaurant operators, including minimizing price hikes and leveraging technology and limited time offers. Download the full report for free.
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REPORT: Resilience in Consumer Habits, Signaling Optimism for Restaurants

🍴 TouchBistro's 2025 American Diner Trends Report surveyed 1,500 U.S. diners, revealing a 12.5% increase in dining and takeout costs. Weekly dining out rose slightly from 39% to 42%, with 28% ordering more takeout and delivery. DoorDash leads delivery apps at 73%, Uber Eats follows at 56%, and Grubhub is at 34%. Loyalty program engagement weekly increased from 34% in 2023 to 47%. Lower income households making less than $50k dine out 27% weekly, compared to 64% for $200k+ incomes. Gen Z, despite being frugal tippers at 13%, are dining out daily (20%) and 50% plan to increase takeout/delivery. Average restaurant spending is $54, up from $48, with average tips at 16%. Five suggestions for restaurants include minimizing price increases, expanding off-premise options, leveraging LTOs, enhancing digital presence, and implementing tech efficiently.
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QSR Adds Custom AI Chatbot

🍴 TouchBistro's 2025 American Diner Trends Report surveyed 1,500 U.S. diners, revealing a 12.5% increase in consumer spending on dining and takeout. Weekly dining habits slightly rose from 39% to 42%, with takeout and delivery demand marginally higher; 28% are ordering more than last year. DoorDash dominates delivery apps at 73%, followed by Uber Eats (56%) and Grubhub (34%). Loyalty program engagement has jumped to 47% weekly from 34% in 2023. Inflation affects lower-income households (
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