JD Power 2026 Report: Third-Party Hotel Management Increases Guest Satisfaction with Columbia Sussex Leading at 739 Points
🏨 Hotel satisfaction in North America rose 14 points to 696 in the 2026 JD Power Benchmark from 682 in 2025. Based on feedback from 5,642 guests, the study highlights Columbia Sussex leading with a score of 739. Crestline Hotels & Resorts (718) and Driftwood Hospitality Management (717) follow. Despite improvements, only 43% find common areas inviting, and 48% view them as modern. The benchmark assesses hotels with over 14,000 branded rooms.
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