Market Trends

🏨 Recent discussions on the Matt Talks Hospitality podcast highlighted challenges with hotel Property Management Systems (PMS). Despite tech evolution, many hoteliers struggle with outdated systems, long contracts, and fragmented tech. This complexity is exacerbated by different hotel operations, resulting in a patchwork of customized solutions. For major brands, tech debt up to 70 years old persists, while independents fear the disruptions of PMS change, including data loss and retraining costs.

📈 In a recent Shiji Insights Podcast, Niels Mekenkamp of Cendyn discussed data activation issues in hospitality. Hotels capture guest data through loyalty programs, CRM, and PMS, but struggle with data activation, impacting service delivery. A common example is missed guest preferences, like allergies, due to isolated systems. The PMS now plays a crucial role, evolving beyond transactions to operationalize guest intelligence. Clean data, deduplication, and seamless integration are essential for effective personalization and enhanced guest loyalty.

🌎 Summer 2026's city breaks are trending as U.S. travelers favor domestic getaways. Accommodation searches surged 21%, and flight searches 29% year-over-year. Austin leads with a 423% accommodation search increase, followed by Atlanta (+81%) and Houston (+52%). Flight searches are booming in San Francisco (+81%), Boston (+59%), and Washington D.C. (+55%). Florida remains popular with Miami and Orlando at a 43% increase. This trend underscores a shift towards flexible, urban summer experiences rich in culture, dining, and entertainment.

🏨 U.S. hotel performance in April 2026 showed positive growth compared to April 2025. Occupancy rose to 64.9% (+1.6%), ADR increased to $165.90 (+2.8%), and RevPAR climbed to $107.73 (+4.4%). St. Louis led with a 6.2% rise in occupancy (67.9%) and a 13.8% boost in RevPAR ($93.41). Miami saw the highest ADR growth, up 12.5% to $283.34. Notably, 20 of the Top 25 Markets experienced RevPAR increases.

🏨 IHG surpasses a million rooms, joining the top hotel groups globally. Notably, Oyo, with its American acquisition G6, rises three spots, surpassing Accor. In 2025, Wyndham lost 68,000 rooms in China after contract issues with Tian Rui, impacting its global ranking. Meanwhile, Accor retains its 7th position. Hyatt's new deal with Dossen Group aims to boost its presence in China. Jin Jiang and BTH's growth is steadying, indicating maturity.

Global Hotel Guest Experience Holds Strong in Q1 2026, But the Biggest Opportunities Are No Longer Where Most Hotels Think The first quarter of 2026 delivered a clear message for…

📈 H&LA's David Sangree and Anthony DiPonio joined over 2,200 hospitality professionals in NYC for the NYU International Hospitality Investment Forum. U.S. hotel industry exceeds expectations with ADR up 1.0% and RevPAR up 2.2%, driven by 8 million additional room nights. 75% of Booking.com users are optimistic about travel in 2026. AI reshapes hotel operations and guest discovery. Luxury hotels attract investor interest with 5% cap rates. New development faces high construction costs and interest rates.

🏨 Q1 2026 saw global hotel guest satisfaction rise to 86.7%, from 84.7% in 2022. Five-star hotels reached 90.6%, four-star 87.3%, and three-star 84.2%. Asia leads in regional satisfaction, while North America faces declines. Top satisfaction improvements: gastronomy (+2.7), entertainment (+2.6). Decoration, scoring 81.9%, offers growth potential. Online reviews, especially on Booking.com with 64% of volume, are pivotal. Strategic focus on F&B and experience enhancements is advised. Source: Reviewpro Reputation Guest Experience Benchmark, Q1 2026.

🌎 In Q1 2026, G20 countries saw a 3.4% YoY increase in domestic hotel searches, reaching 57.5%. By April, this was 60%. North America leads, with the US, Canada, and Mexico showing 7%, 10%, and 13% increases, respectively. Despite hosting FIFA World Cup games, long-haul travel interest fell, with 5% more people avoiding long trips. European travelers budgeting over €1,500 dropped nine points, aligning with decreased spend per trip, shorter booking windows, and shorter stays.